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  • Mock Up Mas Performance Dashboard by Herman Santoso

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    Ades
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    This document contains dashboards summarizing the service level agreement (SLA) and ticket status for MAS performance in 2021 year-to-date, May 2021, and by area, category, and technician status. Key metrics shown include 92% SLA for May 2021, 80% of tickets having a "Done" status, and areas 1, 2, 3 and 4 having above 75% SLA performance.

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    Performance Dashboard

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    This document contains dashboards summarizing the service level agreement (SLA) and ticket status for MAS performance in 2021 year-to-date, May 2021, and by area, category, and technician status. Key metrics shown include 92% SLA for May 2021, 80% of tickets having a "Done" status, and areas 1, 2, 3 and 4 having above 75% SLA performance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views8 pages

    Mock Up Mas Performance Dashboard by Herman Santoso

    Uploaded by

    Ades
    This document contains dashboards summarizing the service level agreement (SLA) and ticket status for MAS performance in 2021 year-to-date, May 2021, and by area, category, and technician status. Key metrics shown include 92% SLA for May 2021, 80% of tickets having a "Done" status, and areas 1, 2, 3 and 4 having above 75% SLA performance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 8

    MOCK UP MAS PERFORMANCE

    DASHBOARD
    By Herman Santoso
    MAS PERFORMANCE DASHBOARD
    Service Level Agreement ( SLA )
    SLA YTD ‘21 SLA MAY ‘21

    TICKET MAY
    SLA TICKET SLA MAY ‘21
    ‘21
    92,00% 2,259 76,69% 1,504
    SLA by Area
    SLA AREA YTD ‘21 SLA AREA MAY ‘21

    Area 11
    Area Area 22
    Area Area 33
    Area Area 44
    Area Area 11
    Area Area 22
    Area Area 33
    Area Area 44
    Area
    95,00%
    95,00% 80,00%
    80,00% 75,00%
    75,00% 92,00%
    92,00% 97,03%
    97,03% 80,00%
    80,00% 75,00%
    75,00% 92,00%
    92,00%

    Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket
    611
    611 500
    500 300
    300 100
    100 101
    101 2,000
    2,000 700
    700 300
    300

    Area 1 Area 3
    Area 1 Area 3

    Area 2 Area 4
    Area 2 Area 4
    Ticket Status

    Ticket status

    Open
    Open Work in
    Work in Done
    Done
    Pending
    Pending
    Progress
    Progress

    3% 10%
    2% 80%
    Technician Status

    Total Service
    Service Point
    Point Technician
    Technician
    Area Total
    Online
    Online
    Service Point 100 082
    Total Technician
    Technician Technician
    Technician
    Technician Total
    Offline
    Offline

    Status 107 019


    Service Level Agreement ( SLA ) ROC
    SLA YTD ‘21 SLA MAY ‘21
    TICKET MAY
    TICKET MAY
    SLA MAY
    SLA MAY ‘21
    ‘21
    SLA TICKET 77,00%
    77,00%
    ‘21
    ‘21
    2,000
    2,000
    81,00% 7,600
    SLA by Category
    SLA AREA YTD ‘21 SLA MAY ‘21
    EDC
    EDC PC
    PC PRINT
    PRINT UPS
    UPS SCAN
    SCAN ACCS
    ACCS MODUL
    MODUL
    84,00%
    84,00% 50,00%
    50,00% 68,00%
    68,00% 14,00%
    14,00% 60,00%
    60,00% 86,00%
    86,00% 46,00%
    46,00%
    EDC
    EDC PC
    PC PRINTER
    PRINTER UPS
    UPS SCANNER
    SCANNER ACCES
    ACCES MODULE
    MODULE
    84,00%
    84,00% 50,00%
    50,00% 68,00%
    68,00% 14,00%
    14,00% 60,00%
    60,00% 86,00%
    86,00% 46,00%
    46,00%

    Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket
    5039
    5039 388
    388 248
    248 14
    14 55 131
    131 1554
    1554
    Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket Ticket
    Ticket
    80389
    80389 580
    580 480
    480 50
    50 10
    10 231
    231 3551
    3551

    EDC PC PRINTER

    UPS SCANNER ACCESSORIES

    MODULE
    Ticket Status ROC

    Ticket status

    Open
    Open Work in
    Work in Done
    Done
    Pending
    Pending
    Progress
    Progress

    3% 10%
    2% 80%

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