Bidgely

Company and Feature Analysis

Confidential | For internal use only

©2021 Smart Energy Water

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Utility Solutions – Home Energy Reports & Audits
Home Energy Reports Virtual Energy assessment Tool (Home Energy Audits & Remote Field
Audits)
• Home energy report of the company are delivered to their customers in two format
• Customer Energy Education : Generates individual customer energy profiles from
which include digital reports and paper reports
• The company has delivered monthly home energy alerts and home comparison alerts readily-available data from the utility and offers complete audit to educate the customer

to more than 405,000 customers, including personalized, behavioral energy efficiency by using load disaggregation.
• Capture Information on Customer' Homes : The audit questionnaire serves to
recommendations.
• Home Energy Digital report is omni-channel with email, SMS, web and voice supplement the detailed energy profile created for every customer prior to any customer

capabilities and offers: input. Offers user-friendly online audit including

• Appliance Breakdown Alerts • Home profile data

• • Appliance profile data such as age of appliances and specific appliance types
Electrification Alerts
• • Occupancy profile data
Decarbonization Alerts
• • Customized Report of Energy Savings Recommendations (generate personalized reports
Budget Alerts and High Usage Alerts
• Appliance Inefficiency Alerts containing tailored recommendations for each customer)

• • Increase Customer Satisfaction and Conversion to Marketplace & Utility Programs :

Rate Plan Optimization & Enrolment Alerts
• TOU and Peak Period Alerts web and email solutions immediately incorporate all new customer inputs as soon as

• Solar Generation Alerts & Promotions customers exit the survey. Utilities uses this data to drive higher engagement with:

• • Marketplace promotions
Home Energy Paper report are offered to the customers in three different types, twice
• Energy efficiency programs
a year, including a Bi-Annual Report, Community Report and Seasonal Report.
• • Demand response programs
Guide customers to the optimal rate plan and identify high usage categories like
• Electrification and more
lighting, heating, or a new appliance like EV charging.

©2021 Smart Energy Water

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Utility Solutions – Gas Utility and E-Mobility
Gas Solution
• Web portal and Virtual Audits with Digital Customer Experience solutions allow
gas utilities to engage customers in a personalized, disaggregated, digital channel
driving satisfaction, audit completions, and self-service outcomes
• Capture energy savings and reduce operational costs through proactive and tailored
messaging to customers.
• Ensure education and understanding of efficient gas options with rebates and
marketplace solutions
• Gas utilities leverages enterprise analytics to inform program product targeting,
rate design, load and scenario planning, etc.
• Grid Management with Gas Load Disaggregation
• Reduce Cost to Serve with Smarter Rebate Programs that expand gas use cases
©2021 Smart Energy Water
EV Analytics
• It offers analytics for EV adoption, Load Management and Grid Edge Visibility
• EV Analytics : In order to manage EV loads, utilities are actively trying to
understand who is conducting charging and where and when it is taking place
• EV Charging Behavioral Load Management : includes education, incentives to
take action to shift load, automation of load management actions and the
simplification of the EV program enrollment and participation.
• Drive Decarbonization Efforts : Guide customers through the process of adopting
Solar, Electric Vehicles (EVs) and energy efficient products.
• EV Charging Controls Partnerships : partnered with several DERMS companies
to allow utilities to offer a seamless transition from digital communications to
equipment enrollment and charging time controls for opt in customers.
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Utility Solutions for different Personas
Enterprise Analytics Small Medium Business

• Customer Segmentation and Targeting in order to plan programs, offerings, and • Load Disaggregation Intelligence for program planning for residential commercials
engagement strategy cross their customer base and for SMB such as offices, hotels, restaurants and supermarkets supporting support
• Utility Grid Planning to understand the potential of appliance adoption, energy engagement, program design, and monetization programs
efficiency, load shifting, DERs and electrification. • Digital Self-Service SMB Experience with :
• Analyse appliance-level load profiles • Time of Use per appliance end use
• Run EV and PV analysis • Peak and Off-peak Usage
• Run NWA analysis • Demand charges analysis
• Estimate electrification potential from gas-to-electric conversion • Auto-detected Hours of Operation
• Use disaggregated load in load forecasting tools to analyze granular impacts • Rate Comparison & Optimization
• Facility Survey
• Tailored SMB Recommendations based on building type & appliance usage
•ROI for Business & Utilities with program and product offering such as :
• Adoption of Battery Storage and Distributed
• Energy Resources (DER)
• Off-Bill and On-Bill Financing Options
• Energy Efficiency Rebate Programs
• Energy Field Audits

©2021 Smart Energy Water

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Enterprise Analytics Solution Workbench
Enterprise Analytics

• Bidgely's technology — based on 17 patents in energy disaggregation — extends and enriches the customer view using AMI or non-smart meter data, and
disaggregates it to derive appliance-level details for each customer's energy usage. Insights are created such as the relative efficiency of a customer's
appliances, the customer's lifestyle, and propensity used to improve adoption and engagement with programs & services. Offers benefits:
• Optimize Marketing, DSM Programs, and product & service offerings
• On-Demand Load Disaggregation Analysis for whole service territory
• Maximize Value from Smart Meter Infrastructure without additional sensors
• Bidgely’s data analytics enriches the utility’s customer-facing and grid-facing data sets with extremely granular energy-specific attributes.

©2021 Smart Energy Water

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Utility Solutions – Low-income Group and Marketplace
Smart Shop Marketplace
• Personalized Smart Shop : Feature product and service offerings include
• Appliance-level disaggregation
• Personalized program recommendations
• Detailed price breakdowns with utility rebates, manufacturer discounts and
feature comparisons
• Built-In AI Generated Marketing by reducing traditional marketplace marketing
costs by using targeted communications
• Channel Agonistic Rebate Center by partnering with multiple manufacturers to
provide the best discounts from utilities and vendors
• Electrification & Decarbonization by increasing engagement with EV and solar
tools, calculators, controls and more
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Low-Medium Income Solutions
• UtilityAI creates individualized LMI customer profiles based on energy usage,
residential information, and load type for better product adoption
• Data-driven monthly bill summary, bill projection, high usage, and product
recommendation alerts effectively reduce bill shock, high bill calls, and energy
consumption.
• Educate with online audit & relevant offerings for offering affordable prices for
smart appliances such as smart thermostats, smart plugs
• Use virtual assessments to facilitate DIY solutions to LMI customers that include
simple home weatherization tools to help drive kWh/therm savings
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Utility Digital CX Solutions
Digital Customer Experience

• UtilityAI offers Hyper-Personalized Interactions for energy recommendations, product

offerings, and program promotions to the specific individual’s demographic
• Bidgely-enabled customer engagement tools have successfully been used to reach middle
consumption customers, and low- and medium-income customers with 80%+ customer
satisfaction ratings.
• Smarter Bills & Rate Education enabling the customer to select the right rate plans and to
learn how to save using UtilityAI
• Demand Response & Peak Load Shifting allows utility program and planning teams to
analyze the entire service area and identify customers with the hourly usage characteristics
• Call Center (CARE) service to their customers for elevated customer experience, and offers
service such as customer bill analyzer, remote audit, action analyzer and others.

Results
45% 40% 50% 3 Min
Repeat Email Open rates Customer Retention Improvement Increase in completion of online audits Reduction in Average Handling Time

97% 26% 100%

Customer Satisfaction Website Traffic Increased Increase in sales of non-commodity products

©2021 Smart Energy Water

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THANK YOU
SEW Headquarters

15495 Sand Canyon Ave. Ste. 100,

Irvine, CA 92618.
(949) 409-6833
info@SEW.ai

©2021 Smart Energy Water

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