Effect of Raw Materials on Bottled

Water Quality
PROJECT SUBMITTED TO FULFILL THE REQUIREMENT OF
MASTER OF QUALITY MANAGEMENT
SUBJECT NAME : RESEARCH METHODOLOGY
PROJECT PRESENTED BY:
ESAM MOHAMED HELAL
AHMED HUSSIN
SAMEH ADEL
PROJECT PRESENTED TO :
DR. MIRAN HUSSEIN

YEAR - 2021
ABOUT ESC

• ESC aims to refresh consumers with their choice of non-

alcoholic ready-to-drink beverages and has a broad range of
soft drink brands, including juices, water and carbonated soft
drinks. 
ABOUT ESC

• ESC is Egyptian shareholder company invented in January

2017 in Wadi Al Natron desert, Egypt.
• ESC capital was 300 million EGP.
ABOUT ESC

• ESC Certified in FSSC 22000 v5.1 from Euro Cert.

• ESC Registered in National Food Safety Authority in Egypt.
• ESC focus on customer satisfaction through building a strong
relation ship between their customers.
 PROBLEM STATEMENT

In 15 May 2021 the quality department notified from

line inspector with

“The presence of foreign particles in water”

PROBLEM STATEMENT
 RESEARCH OBJECTIVE

How to diagnose the problem to determine

the root cause and How to prevent of the
reoccurrence in the future
 RESEARCH QUESTIONS

• What is the nature of these particles?

• What is the frequency of appearance of the problem?
• What is the percent of problem in batch?
• What is the possible source of the problem?
• How to reduce or eliminate the presence of these particles?
PRODUCTION PROCESS

Water
Well water Multimedia
Desalinatio Ozonation
extraction Filtration
n

Water Treatment Processes

PRODUCTION PROCESS

Empty
Bottles Filling Capping Labelling Coding Packaging
washing

Filling Processes
What is the nature of these particles

• Particles was filtrated on Millipore filtration system on 0.45 micron

cellulose nitrate filter
• Particles examined were black solid particles
Well water
extraction
Multimedia
Filtration
 Water
Desalination
Ozonation
Empty
Bottles Filling Capping
washing
Labelling Coding Packaging
What is the frequency of appearance of the problem

• Inspection data was collected by the quality supervisor

• The reports of line inspection indicates 9 bottle every 100 bottle was
excluded from production line by quality inspector due to presence of
foreign black particles
What is the percentage of problem in batch

• Batch size = 10000 bottle

• Line speed = 2000 bottle/hour
• Defected bottles = 900 bottle
• percentage of defected bottles per batch = 9%
What is the possible source of the problem

• Root cause analysis is a structured team process that assists in identifying

underlying factors or causes of an adverse event or near-miss.
• Understanding the contributing factors or causes of a system failure can
help develop actions that sustain the correction.
• To identify the root cause of the problem we used the fish – Bone diagram.
What is the possible source of the problem

• A cause and effect diagram, often called a “fishbone” diagram, can help
in brainstorming to identify possible causes of a problem and in sorting
ideas into useful categories.
• A fishbone diagram is a visual way to look at cause and effect. It is a
more structured approach than some other tools available for
brainstorming causes of a problem (e.g., the Five Whys tool).
What is the possible source of the problem

• The problem or effect is displayed at the head or mouth of the fish.

• Possible contributing causes are listed on the smaller “bones” under
various cause categories.
PROBLEM INVESTIGATION WITH FISH-BONE
DIAGRAM
What is the possible source of the problem

• Further investigation was carried out by sampling 500 empty bottles and
the result was 55 with black spots (11% of inspected bottles).
How to reduce or eliminate the presence of these
particles

• Increase sample size of inspected glass bottles when receiving.

• Reviewing AQL (Acceptance Quality Limits) to discuss the risk and the
deviation of black spots with the supplier.
• Inspect empty glass bottles before filling process.
How to reduce or eliminate the presence of these
particles

• Increase sample size of inspected glass bottles when receiving.

• Reviewing AQL (Acceptance Quality Limits) to discuss the risk and the
deviation of black spots with the supplier.
• Change in Black spots AQL from 0.04 (as a minor defect) to 0.001( as
acritical defect )
• Inspect empty glass bottles before filling process.
CONCLUSION

• After investigation the most probable reason for occurring

the problem was due to Primary Packaging Material.
• Empty glass bottles shows the presence of moving black
particles inside the bottles
REFERENCES
1. Glass containers defects “ causes and remedies “, Bucher Emhart Glass company manual,
https://emhartglass.com/sites/default/files/publications/2020-09/BR0060%20-%
20Container%20defect%20causes%20and%20remedies.pdf
2. Product quality manual & AQL, KANDIL glass company.
3. Product quality manual & AQL, MEG glass company.
4. https://asq.org/quality-resources/root-cause-analysis
5. https://
www.cms.gov/medicare/provider-enrollment-and-certification/qapi/downloads/fishbonerevised.pdf
Thank you