BUSINESS LETTER WRITING

PARTS OF BUSINESS LETTER

BUSINESS EMAIL
 
Business email
-Is usually a letter from one company to other, or
between such organization and there customer, clients
and other external parties.
- Refers to any written communication that begins
with a salutation, end with a signature and whose
contents are professional in nature.
Parts of business letter (a business letter is a formal
letter with six parts)
1.The heading- contents the return address with the
date on the last line.
2.Recipients address- this is the address you are sending
your letter to.
3.The salutation (or greeting) in the business letter is
always formal.
4. The body- is the meat of your letter.
5. The complimentary close- is the short and
polite remark that end your letter.
6. The signature line- usually wide or narrow
lines.
How to write business letter (business letter writing)
1.Select the professional letter head design for small
business
2.Use a standard business letter format and template.
3.Use a professional tone
4.Write clearly
5. Use color to emphasize words in text
6. Be persuasive
7. Proofread your letter
Ten types of business letter
1.Sales letters- start off with a very strong statement to
capture the interest of the reader
2.Order letters- are send by customer or business to a
manufacturer retailer, or wholesaler to order goods
or services.
3.Complaints letter- the words and true you choose to
use in a letter complaining to business may be the
deciding factor whether your complaint is satisfied.
4.Adjustment letter- is normally set in response to a
claim or complaints.
5. Inquiry letter- ask a question is elicit information from
the recipient.
6. Fallow- up letters- are usually sent after some type of
initial communication.
7. Letters of recommendation- often ask job applicants
for letters of recommendation before they hire them.
8. Acknowledgment letters - act as receipts.
9. Lover letter
- usually accompany a package, report or other
merchandise
10. Letters of resignation
- is usually sent to his immediate manager giving
him notice and letting him know the last day of
employment will be
The consequences of poor writing or bad writing
1.Poor writing cost sales and business
2.Poor writing costs time
3.Poor writing can damage employee morale and
undermine respect in the workplace
4.Poor writing can hurt your organization’s brand
5.Poor writing can be dangerous
6.Poor writing means lost ideas
Business email- is simply the email which you use
specifically for your business. Normally your
business email address includes your company
name within it such as yourname
@companyname.Com and your colleagues will
have their email address formatted in the same
way. This professional way of sending business
name will be visible with every communication.
Business email guidelines
Must be structured efficiently
Should state the messages purpose early in the text
Short as possible without sacrificing important
information or business text
Do not send HTML emails
Do not send attachment or in-text pictures in your
emails unless your unless your client asks you to.
Make sure you change all applicable
information so it relates to each recipient
Keep delicate information out of emails and
disconnect your name from controversy.
The business e-mail etiquette
 Professional behavior on the job
 Subject field
 Level of formality
 Addressing
 Reply to an
 Formatting
• Attachments
THANK YOU!!!