Achieving excellence in AVSEC

- Commitment for a sustainable roadway

Rajeev Lollbeharree, Head Security Services, AML 28 May 2019

Aim

Objective
Provide guidance on 20 aspects of supervision
Pave way forward to excellence

To seek commitment of the Security

Supervision Team to aim for a sustainable
roadway towards achieving excellence in
AVSEC at SSRIA

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 Achieving excellence in
AVSEC Supervision
1) Qualities of Security Supervisor
2) Role of Security Supervisor
3) Key Skills of Supervisor
4) Personal motivation
5) Personal development
6) Training and Certification
7) Work Environment

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 Achieving excellence in
AVSEC Supervision
8) Health & Safety
9) Benchmarking with Best Practices
10) Serviceability of Screening
11) Security Reporting
12) Security Coordination
13) Change Management
14)Powers of SDO / PASO
15) Preparedness for Auditing/Quality Control
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 Achieving excellence in
AVSEC Supervision

16) Administrative Matters

17) AML Procurement Policy
18) Professionalism v/s personal
19) Focus on customer experience
20) Familiar with Airport Matters:
a) Emergency and Contingency
b) Airport Layout and Facilities
c) Security Improvements Projects
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 Milestones for achieving
excellence in AVSEC Supervision
Familiar with Airport Matters:
a) ACI – APEX in Security
b) Security Features in Airport Design
c) Existing Established Committees
d) MOUs in Security Department
e) Powers of Authorities (DCA & Police)
f ) Security & Facilitation Equilibrium
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 Qualities of Security
Supervisor

Mentor Guidance
Exemplary staff
Trusted Relation
Coach Technique Knowledge
Anticipate Customer concern & reaction
Liaise with Senior and junior staff permanently
Express through DSIS, personal contribution to excel
Security is everyone’s business (security culture)
Integrity
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 Role of Security Supervisors
Setting goals
Demonstrating effective behaviors
Link between management and staffs
Conducting Security Briefing
Managing Change
Communication
Serviceability of equipment
Delegation
Motivation of staff
Training
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Skills of Security Supervisors

Possession of good Skills

Communication Skills

Decision-making skills
Effective Meeting/Briefing Skills
Delegation skills
Good Customer Service Skills9
 Personal Motivation
Personal Satisfaction
Recognition for good job
achieved
Leadership of a team of staff –
Team work
High salary and fringe benefits

Prospects for promotion to

higher posts
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 Personal Development
Involvement in continuous
learning through magazines,
internet research
Upgrading of academic /
professional qualifications
Exposure to training /
coaching to acquire updated
knowledge in AVSEC
Keeping track with latest
development in AVSEC at
International level 11
 Training and Certification
Initial & refresher training for
Supervisors to keep abreast of
updated knowledge in AVSEC
Knowledgeable of AVSEC /
Instructions / Procedures /
Duties to ensure OJT for staff.
Era of Certification
-certification of staff as an
assurance of quality -Screener
certification, Security
instructors certification 12
 Supervision of Work
Environment
Keeping a good work
environment as a
motivation for staff
Lighting / Cleanliness
Removal / repairs of
unserviceable equipment /
furniture at area
concerned
Frequent inspection of
work environment to
address any shortcoming13
 Health & Safety
Regulatory Compliance –
Health & Safety Act
Availability of up to-date PPE
for staff
Knowledge of Health & Safety
responsibilities of Supervisor
(e.g. staff illness, injury, safe
exposure to screening)
Staff rotation and relief
process
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 Benchmarking with Best
Practices
Benchmarking Security duties
on approved international
security Standards and
recommendations
Benchmarking with best
practices of other reputable
organizations – EU/ACI/UKDFT
Operating in a harmonized way
as regard to implementation of
instructions, procedures and
security duties 15
 Serviceability of Screening
Equipment

Daily Testing of Security

Equipment (OTP, STP, ETD,
EVK Test)
Timely reporting of
unserviceability and repairs
Knowledge of contingencies
to be applied in case of
temporary failure of
Screening Equipment 16
 Security Reporting
Supervisors and staff under
their purview to ensure
security reporting in a
harmonized manner.
To follow an agreed template
for Security reporting. e.g. as
per ICAO STP Basic 123
Reporting to be accurate,
kept simple and concise with
all facts mentioned.
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 Security Coordination

 DCA – ASIC, Compliance

 MRA – Staff Exit Control,
LAGs/Prohibited Items,
Unattended Items, Live animals
 Police – Disruptive pax,
Firearm/Explosives, Death on
Board
 ATOL – ASIC,Terminal issues
 YU Lounge – Private
Jets/Commercial pax, ASIC
 MDFP – Goods screening , Duty
Free processing Australian flights
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 Change Management
Security Supervisor is the focal
point for introducing and selling
the change to the team
Break the change down into
smaller steps
Create a contingency plan
Monitor the implementation of
the change, including results and
behaviours
Accept and plan for the results
of change
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 Powers of SDO/PASO
Security Supervisors are
empowered as representatives of
AML Management
Enforcement of Security
Regulations
Searching of pax/staffs/visitors
Maintenance of staffs discipline
Addressing staffs related issues
within their span of control
Reporting of staffs to
Management whenever required
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Preparedness for Auditing
Exercise
Awareness of Audit Programme
Awareness of Audit questions
and expected answers
Availability of all documents
(SOP, Instruction Notes,
Procedures, Forms)
Records kept up to date
Repairs/Maintenance of
Equipment
Effective deployment and
briefing of staffs 21
 Administrative Matters

 Knowledge & implementation of

AML Terms & Conditions of
Employment
 Staffs entitlement to leaves,
permission, Mutual Replacement
 Follow up on timely submission
of Medical Certificate
 Observation of Confidentiality &
Secrecy Clause
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 AML Procurement Policy
Benchmarked on Public
Procurement Policy
Comprises of a rigorous
control process to ensure
transparency and integrity
Approval of Budget, RFP, RFQ,
Bidding Documents, Selective
Bidding, OAB, Tender
Committee, Bid Evaluation
Committee, Letter of Award to
Selected Bidder,
Implementation 23
Familiar with Airport Matters
-Emergency and Contingency
 Emergency – Incidents occurring in the
Air or on the ground that are primarily
safety related
 Contingency – An event that may or
may not occur, or unknown /
unforeseen circumstances.
Contingencies at the Airport are
security related events.
 Emergency falls under AEP whilst
Contingency falls under ASCP
 Security Supervisors should be well
aware of the responsibilities with
respect to actions in case of Airport
emergencies and contingencies24
Familiar with Airport Matters
– Airport Layout & Facilities
 Familiar with the Airport layout
 Knowledge of Landside / Airside /
SRA demarcation.
 Perimeter Fence and Gates
 Regular Patrolling of fencing &
airport compound
 Availability of Airport plans
 Cargo/Freeport Area, MK/G2Air
Cargo
 Interface with Control Room for
overviewing of Security
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Operations
Familiar with Airport Matters-
Security Improvements
 Awareness of Security
improvements at the Airport is of
paramount importance
 Activation of PIDS, forthcoming
installation of PIDS signage
 Perimeter lighting and forthcoming
installation of CCTV cameras at
vulnerable points of the Perimeter
Fence
 Conversion of the Inner Fence into
SRA boundary with PIDS and lighting
 New Security technology – Dual
view X –Ray, LEDS, Shoe Scanner

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Familiar with Airport Matters-
ACI APEX in Security
 Own initiative of AML to embark
on ACI APEX Security
 Pioneer Airport for the ACI APEX
Security Programme in April 2016.
 APEX is a peer review
programme that allowed us to
benefit from international
exposure of the reviewers
 An impressive list of 112
recommendations were made,
most of which have been
addressed e.g. high vegetation
on Perimeter Fence,
improvements in signage 27
Familiar with Airport Matters
-Security features in Airport
Design
Monitoring of Airport
Projects for inclusion of
Security aspects
Lighting, CCTV, SACS, SRA
demarcation, fencing, access
control, anti-blast material,
anti – ramming features
Methodology of project
implementation in line with
AVSEC requirements
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Familiar with Airport Matters
-Existing Established
Committees
 NCASC – National Civil Aviation
Security Committee
 NCASTC – National Civil Aviation
Security Technical Committee
 ASC – Airport Security Committee
 AFC – Airport Facilitation
Committee
 AOSC – Aerodrome Operation
Safety Committee
 ATOC – Airport Terminal Operations
Committee
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Familiar with Airport Matters -
MOUs in Security Department
MDFP – Screening machine &
Billing for goods screening
YU Lounge – Billing for Security
Services
Police (CCTV) – Sharing of CCTV
facilities
Police (Sniffer dog) – Care &
deployment of dog handlers
against monthly payment
MRA – Use of AML X – ray
machine
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Familiar with Airport Matters
– Powers of Authorities
DCA – Regulatory powers,
Security Oversight &
Quality Control
Police – Primary Access
Control, Enforcement of
Road Traffic Regulations,
Search and arrest
MRA – Search of pax &
baggage, Search of staffs
exiting airport, FOREX
Control enforcement 31
Familiar with Airport Matters
– Security & Facilitation
ICAO requirement to balance
Security & Facilitation
Airport Operator as Chair of
ASC & AFC
Examples of Facilitation in
AVSEC: Specific routing and
screening process for PRM,
Pacemakers, Transgender &
prisoners; dedicated
Screening lanes for staffs,
Crew & Business Class pax
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 Concluding Note

1) Supervisors have a KEY role towards excellence

2) Staff expect role model supervisors mastering skills

‘Excellence is a journey and your contribution

makes the whole difference’
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Thank You

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