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Result of Self Assessment

• Add the ten numbers you have placed in each sub-

column.
• Place your totals in the respective boxes above. Any
one column should not be greater than 70.
Additionally, the totals of Boxes A, B, and C should
equal 120.
• Circle your highest total of Boxes A, B, and C.

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 Result of Self Assessment

• If your highest total is Box A, your dominant style is

that of a FOX.
• If your highest total is Box B, your dominant style is
that of a ST. BERNARD.
• If your highest total is Box C, your dominant style is
that of a LION.
• If your scores are close – within 7 points of another
column total, this indicates that you have more than
one dominant interpersonal style.
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WHO ARE YOU?

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 A. INTRODUCTION

 Effective communication is about more than just

exchanging information. It’s about understanding the
emotion and intentions behind the information.
 Effective communication sounds like it should be
instinctive. But all too often, when we try to
communicate with others something goes astray. We
say one thing, the other person hears something
else, and misunderstandings, frustration, and
conflicts ensue.
 Communicating more clearly and effectively requires
learning some important skills.

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 B. VALUE OF TEXT

WHAT KIND OF COMMUNICATOR

ARE YOU?

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 B. VALUE OF TEXT

LIONS
• Individuals who like to control conversations/things
• Good at managing and getting things done through
others
• Strong people who possess strong characteristics –
assertive, controlling, dominant, and forceful
• Individuals like Hillary Clinton and Madonna are
representative of this group
• In the classroom, they often ask tough questions,
challenging the instructors to prove they know what
they’re teaching

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 B. VALUE OF TEXT

FOXES
•Truly analytical people
•They study everything
•They value logic, processes, planning, and truth
•They like to investigate things and render decisions before
talking
•Others regard them as being insensitive
•Individuals like Abraham Lincoln and Collin Powell are in this
group
•In the classroom, foxes come to class prepared. They take
notes, compare information to the information in the text, which is
often highlighted and coded in some manner.
•They bring calculators, recorders, or laptops to class, hoping not
to miss one shred of information in the lecture.
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 B. VALUE OF TEXT

ST. BERNARDS
•People who truly value pleasing others. They are caring and
supportive.
•They often put the feelings and well-being of others ahead of
their own.
•Martin Luther King and Oprah Winfrey are in this group.
•In the classroom, they are the ones that show up early. They
want to get the best seat possible to help others.
•They enjoy participating in group activities because it gives them
a chance to be with people.

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 B. VALUE OF TEXT

THE SEVEN C’S TO EFFECTIVE

COMMUNICATION

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 B. VALUE OF TEXT

COMPLETENESS.
Effective communications are complete, i.e.
the receiver gets all the information he
needs to process the message and take
action. A complete message reduces the
need for follow-up questions and
smoothens the communication process.

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 B. VALUE OF TEXT

CONCISENESS.
Conciseness is about keeping your
message to a point. This is more about
the content of your message rather
than its length.

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 B. VALUE OF TEXT

CONSIDERATION.
Effective communication takes into account
the receiver’s background and points of
view. If your message hits a nerve or
sounds as disrespectful, the emotional
reaction of the receiver might affect the
perception of your message.

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 B. VALUE OF TEXT

CONCRETENESS.
A concrete message is specific,
tangible, vivid. It’s supported by
facts and figures for enhanced
credibility. It helps your audience
gain an overview of the broader
picture.
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 B. VALUE OF TEXT

CLEARNESS.
The clearer your message, the
easier it gets for the receiver to
decode it according to your original
intent.

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 B. VALUE OF TEXT

IMPORTANCE OF LISTENING IN EFFECTIVE

DECISION MAKING

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 B. VALUE OF TEXT

•A successful communicator understands

the value of communication. They must
communicate with people below and above
them in the corporate structure.

•Messages must flow from the top to the

bottom (and from the bottom to the top)
without losing integrity.

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 B. VALUE OF TEXT

•The same is true for the messaging the business

provides to its customers prior to, during and after a
transaction. If a company says it is going to sell you
blue sneakers, and then delivers red ones, something
has gone terribly wrong, and more often than not, it’s
a matter of poor communication.

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 B. VALUE OF TEXT

•Communication between individuals can get

nuanced very quickly, which makes it imperative
for managers to listen as readily as they speak.

•Of the habit of listening, Covey says that we

should practice receiving before responding. By
acting in this manner, we acknowledge up front
the value the other party has in the conversation.

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 B. VALUE OF TEXT

•Regardless of the different roles each

individual has within the business, this
initial recognition of the communication
protocol lets the other party know this
conversation is happening at a peer-to-peer
level.

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 B. VALUE OF TEXT

•A team is more effective if all members are

moving in the same direction toward the same
goals. By learning to listen, good managers show
they care about the work their teams are doing.
They are invested in and informed about the
process. Their ability to make good business
decisions is based on the information they’ve
received from those around them, which
depends to a large extent on listening well.

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 C. SUMMARY AND CONLUSION

1. There are three types of communicators: the

lion, the fox, and the St. Bernard.
2. There are 7 C’s to communication:
completeness, conciseness, consideration,
concreteness, courtesy, clearness, and
correctness.
3. Listening is very important in decision making.

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 D. COMMENTS AND SUGGESTIONS

Effective communication skills are fundamental

to success in many aspects of life.  Many jobs
require strong communication skills. People with
good communication skills also usually enjoy
better interpersonal relationships with friends and
family. Effective communication is therefore a
key interpersonal skill and learning how to
improve your communication has many benefits.

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