Krishnan Kumar Bajaj vs.

Pepsico

Consumer protection act 1986

Submitted by:-
Snigdha Sinha
Simran
Priyadarshi
Koushik Saha
 Introduction
Consumer Protection Act

Mrs. Krishna Kumar Bajaj had bought a packet of Lays Tangy Twist potato
chips from a provision store in Thaltej on June 28, 2010. Suspicious of its
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weight, Bajaj weighed the sealed packet and found it to be measuring just
8gm against the 30gm printed on the packet.. He then wrote to the company
two times, and in the second instance the company in its reply accepted that
the packet was underweight and offered a gift hamper to Bajaj which he
refused. Bajaj then approached Consumer Education and Research Society
(CERS) which took the matter to the Consumer Disputes Redressal Forum
after it received several unsatisfactory responses from the company
 Facts
Consumer Protection Act

• Krishnan Kumar Bajaj, a resident of Ahmadabad purchased Lay’s

• Packet on 28 June 2010 and sensed its being underweight.
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• He wrote twice to manufacturer but they didn’t reply the first time and in the second
time reply came with a gift hamper but he refused it.
• Bajaj approached CERS, who wrote to Pepsico
• Company refused the accepts their and gave serval unsatisfactory clarifications.
• CERS took the issue to the Consumer Dispute Redressal Forum, which also gave a
favorable ruling.
• The company asked for the bill of purchase which Bajaj could not have.
 Judgement
Consumer Protection Act

• The court overruled the argument of his not having the bill
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• CERS requested the court to direct Pepsico to deposit Rs.2,,00000 in the Consumer
Welfare Fund and award Rs.2,75,2500 as punitive damage

• And also to give Rs.75,000 as cost of litigation.

 Recommendation
Consumer Protection Act

• All consumers need to know their rights & practice them.

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• Consumers should always conduct market survey

• Buy from authorized company showrooms & reliable shops.

• Obtain bills, receipts and guarantee cards- keep them safe.

• Consumers should report any unfair trade practice to redressal agencies.

• Procedure for filing a complaint should be known to all.

 Conclusion
Consumer Protection Act

• Consumer Protection Law are designed to ensure fair competition and the free
flow of truthful information in the marketplace.
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• The law are designed to prevent business that engages in fraud or specified unfair
trade practices (UTP) frim gaining an advantage over competitors and way
providing additional protection for the weak and those unable to take care of
themselves.
Thank You