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  • Effective Communication Skills 1

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    Aman
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    This document outlines effective communication skills that were covered in a session on rapport building and interpersonal relationships. The key points covered include the power of greeting, smiling, courtesy, appreciation, and acknowledgment in building rapport and relationships. Participants were assigned an action plan to watch a video on communication skills and report back to the class.

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    EFFECTIVE COMMUNICATION SKILLS 1

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    This document outlines effective communication skills that were covered in a session on rapport building and interpersonal relationships. The key points covered include the power of greeting, smiling, courtesy, appreciation, and acknowledgment in building rapport and relationships. Participants were assigned an action plan to watch a video on communication skills and report back to the class.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    8 views11 pages

    Effective Communication Skills 1

    Uploaded by

    Aman
    This document outlines effective communication skills that were covered in a session on rapport building and interpersonal relationships. The key points covered include the power of greeting, smiling, courtesy, appreciation, and acknowledgment in building rapport and relationships. Participants were assigned an action plan to watch a video on communication skills and report back to the class.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 11

    EFFECTIVE COMMUNICATION SKILLS

    SESSION 2 - LEARNING OUTCOME


    1. RAPPORT BUILDING
    2. POWER OF ACKNOWLEDGEMENT
    3. POWER OF GREETING
    4. POWER OF SMILE
    5. POWER OF COURTESY
    6. POWER OF APPRECIATION
    7. 90 – 10 RULE
    RAPPORT BUILDING
    POWER OF ACKNOWLEDGEMENT BY ACTION
    POWER OF ACKNOWLEDGEMENT BY WORDS
    POWER OF GREETING
    POWER OF SMILE
    POWER OF COURTESY
    POWER OF APPRECIATION.
    90 -10 PRINCIPLE
    ACTION PLAN
    1. Watch a video on effective communication
    ( explain the summary to the class)

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