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  • Consumer Protection Act 1986 15

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    BHAVIK RATHOD
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    The Consumer Protection Act of 1986 established rights for all Indian consumers regardless of personal characteristics. It recognizes that consumers drive economic activity and that protecting consumer rights reflects a nation's level of progress. The Act defines consumer rights as the right to protection, information, being heard, assurance, redress, and education. It establishes 3 levels of consumer courts - district, state, and national - to hear consumer complaints based on the compensation amount claimed. Claims can be appealed to higher courts, with the national commission's orders ultimately appealable to the Supreme Court.

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    The Consumer Protection Act of 1986 established rights for all Indian consumers regardless of personal characteristics. It recognizes that consumers drive economic activity and that protecting consumer rights reflects a nation's level of progress. The Act defines consumer rights as the right to protection, information, being heard, assurance, redress, and education. It establishes 3 levels of consumer courts - district, state, and national - to hear consumer complaints based on the compensation amount claimed. Claims can be appealed to higher courts, with the national commission's orders ultimately appealable to the Supreme Court.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    196 views6 pages

    Consumer Protection Act 1986 15

    Uploaded by

    BHAVIK RATHOD
    The Consumer Protection Act of 1986 established rights for all Indian consumers regardless of personal characteristics. It recognizes that consumers drive economic activity and that protecting consumer rights reflects a nation's level of progress. The Act defines consumer rights as the right to protection, information, being heard, assurance, redress, and education. It establishes 3 levels of consumer courts - district, state, and national - to hear consumer complaints based on the compensation amount claimed. Claims can be appealed to higher courts, with the national commission's orders ultimately appealable to the Supreme Court.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    Consumer Protection Act, 1986

    Every individual is a consumer, regardless of occupation, age, gender,


    community, cast, creed, religion or race.

    Consumer rights and welfare are an integral part of the life of an individual
    and we all have made use of them at some or the other point in our daily
    routine. Consumer is the real deciding factor for all economic activities.

    It is now universally accepted that the extent of consumer protection is a


    true indicator of the level of progress in a nation.
    Rights of Consumer
     Right to be protected
     Right to be informed
     Right to Heard
     Right to assured
     Right to Redressed
     Right to consumer education
    Pecuniary Jurisdiction of forums
    Forum / Value /
    Commission Compensation

    District Below Rs. 20 Lakhs

    State Rs. 20 Lakhs to 1 Crore

    National Rs. 1 Crore or more


    Order ●With in 30 Days
    ●Appeal to State Commission
    District Forum

    Order of State ●With in 30 days


    Commission ●Appeal to National commission

    Order of national ●Within 30 days


    Commission ●Appeal to Supreme court
    A school owned a swimming pool and offered swimming
    facilities to the public on payment of fees. The school
    conducted summer swimming training camps to train children
    in swimming and for this purpose had engaged a
    trainer/coach. Raghuraj had enrolled his son for learning how
    to swim. One day while swimming, the child died due to
    drowning. The school authorities maintained that the trainer/
    coach was fully qualified for the job and challenged the
    complainant's claim for compensation in the consumer
    disputes redressal forum. Should the school authorities be
    held liable to pay compensation for 'deficiency in service’?
    Who is entitled to receive compensation? Give reasons.
    Thank You !!!!!

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