Unit 1

Communication Foundations

1
 Chapter 2
Professionalism: Team, Meeting, Listening,
Nonverbal and Etiquette Skills
Student PowerPoint Library, 9e

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Adding Value to Professional Teams
What Do Digital-Age Employers Want?
• Education
• Experience
• Hard skills: Technical expertise in your field
begin underline end underline

• Soft skills: Communication and interpersonal abilities

begin underline end underline

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Reality Check: Tech Skills Are Not Enough
Knowledge workers need soft skills:
Oral and written communication skills
Active listening
Proper business etiquette
Appropriate nonverbal behavior
Efficient and productive teamwork

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Why Form Teams?
Better decisions
Increased productivity
Improved employee morale
Faster response
Less resistance to change
Reduced risks
Greater buy-in

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Collaborating in Virtual Teams
Collaborate with coworkers in other cities and countries
Coordinate tasks across time and geographic zones
Accomplish shared tasks without face-to-face contact
Participate and collaborate locally
Pool expertise from various, diverse contributors

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The Four Phases of Team Development

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 Positive Team Behavior
• Setting rules and abiding by them
• Analyzing tasks and defining problems
• Contributing information and ideas
• Showing interest and listening actively
• Encouraging members to participate
• Synthesizing points of agreement

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 Negative Team Behavior
• Blocking the ideas of others
• Insulting and criticizing others
• Wasting the group’s time
• Making improper jokes and comments
• Failing to stay on task
• Withdrawing, failing to participate

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Reaching Group Decisions
• Majority
• Consensus
• Minority
• Averaging
• Authority rule with discussion

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Six Steps for Dealing with Conflict

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Planning a Productive Meeting
Meet only when the topic demands a rich medium because it is important
and requires an exchange of ideas.
Invite the right people.
Use a digital calendar for scheduling.
Distribute an agenda.
Train participants on technology.

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Running the Meeting
Start on time and introduce the agenda.
Appoint a secretary and a recorder.
Encourage participation.
Confront conflict frankly.
Summarize along the way.

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Ending the Meeting and Following Up

Review Distribute Remind

meeting minutes of people of
decisions. meeting. action
items.

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Being a Productive Participant (1 of 2)
• Arrive early and come prepared.
• Have a positive attitude.
• Contribute respectfully.
• Wait for others to finish.
• Keep your voice calm and pleasant, yet energetic.

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Being a Productive Participant (2 of 2)
• Give credit to others.
• Use electronic devices only for meeting-related tasks.
• Help summarize.
• Express your views in the meeting, not later.
• Follow up by completing assigned tasks.

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Virtual Meetings: Audioconferencing
• Simple and effective
• Most commonly used collaborative tool in business
• Tools include enhanced speakerphone, telephone, and mobile phone
• Also known as teleconferencing, conference calling, and phone conferencing

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be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Virtual Meetings: Videoconferencing
• Participants can see each other and small product details.
• Collaborators connect in real time.
• Expensive telepresence rooms are extremely life-like.
• Organizations reduce travel expenses, travel time, greenhouse gases, and
worker fatigue.
• Tools include video, audio, and software.

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Virtual Meetings: Web Conferencing
• Inexpensive and easily accessible
• Used to share electronic documents and demonstrate products
• Participants interact in real time
• Tools include computer, Internet access, software, and (optional) camera.

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Planning Virtual Meetings
• Be sure everyone knows how to operate technology.
• Distribute documents in advance and log on early.
• Explain how to ask and answer questions.
• Say your name before speaking.

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Forms of Nonverbal Communication
Eye contact
Facial expression
Space
Territory
Posture and gestures
Appearance of business documents
Time
Personal appearance

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Showing Professionalism When Communicating (1 of 2)

Establish and maintain eye contact.

Use posture to show interest.
Reduce or eliminate physical barriers.
Improve your decoding skills.
Probe for more information.

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Showing Professionalism When Communicating (2 of 2)

Interpret nonverbal meanings in context.

Associate with people from diverse cultures.
Appreciate the power of appearance.
Observe yourself on video.
Enlist friends and family.

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Gaining an Etiquette Edge (1 of 2)

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Gaining an Etiquette Edge (2 of 2)

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 End

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