TOP 10

LEADERSHIP
SKILLS
 Interpersonal Skills
• Patience • Encouraging
• Considerate • Sense of Humor
• Flexibility • Self Confidence
• Creativity • Assertiveness
• Credibility • Empathy

.
 Communication Skills
• Listening
• Speaking/Clarifying
• Written
• Nonverbal
– Kenesics, Oculesics, Haptics

.
 Technical Skills
• Computer skills
• Formal Education
• On-job experience

.
 Human Development Skills
• Coaching
• Constructive feedback
• Empowerment
• Trust
• Respect
• Motivation

.
 Conceptual Skills
• The ability to think in abstract terms
• Critical thinking skills
• Knowledge of environment

.
 Problem Solving Skills
• Conflict Resolution
• Adaptability
• Negotiation
• Developing Alternative Solutions

.
Development and Planning Skills
• Organizational goal setting
• Delegating
• Organizational job effectiveness skills
• Planning, scheduling
• Effectively Conducting Meetings

.
 Relationship Building Skills
• Subordinates
• Peers/Teams
• Superiors

.
 Effective Use of Power Skills
• Motivation
• Sources of powers which influence others
– Expert Power
– Referent Power
– Legitimate Power
– Reward Power
– Coercive Power
– Connection/Resource Power
.
 Influence Skills (Tactics)
• Rational Persuasion • Pressure tactics
• Inspirational Appeals • Legitimizing tactics
• Consultation
• Ingratiating
• Personal Appeals
• Exchange
• Coalition tactics
.
 The Contingency
Situational
(Fieldler) Model
Leadership -
Hersey & Blanchard Leader Task, Relationship

Telling, Selling,
Interpersonal
Participating, Normative Decision
Delegating Communication Model
Vroom & Yetton
Technical
Input subordinates
Human
Development
Followers Concept

Relationship Building
Situation
Power Path-
House’s
Problem Solving Goal Theory
Influence
Development & Supportive,
Planning Directive,
Participative,
Achievement
Oriented
TOP 10 LEADERSHIP SKILLS
1. Interpersonal Skills
2. Communication Skills
3. Technical Skills
4. Human Development Skills
5. Conceptual Skills
6. Problem Solving Skills
7. Development and Planning Skills
8. Relationship Building Skills
9. Effective Use of Power Skills
10. Influence Skills (Tactics)
Top 10 Leadership Skills
 THE
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