Public Personnel

Administration
Public Services & Their
role in Administrative
System
 What is service in public service?
it is a service provided by the
government to people living within its
jurisdiction, either directly through public
sector) or by financing private provision
of services.
Public Services & Their  On the role of public
role in Administrative administration, it will address
System such areas as sustained
economic growth, the promotion
of social development,
facilitating infrastructure
development and protecting the
environment, promoting public
private partnerships, managing
development programs and
maintaining a legal framework
for development.
Public Services & Their
role in Administrative
System
 Public services and their role in administrative system
include some responsibility for determining the policies and
programs of governments. Specifically, it is the planning,
organizing, directing, coordinating, and controlling of
government operations.
Public Services & Their
role in Administrative
System
 Planning
lays down a pre-determined course to
do something such as what to do, how to
do, where to do, who is to do etc. A
personnel manager plans in advance the
trend in wages, labour market, union
demands etc. Through planning, most of
the future problems can be anticipated.
Public Services & Their
role in Administrative  Planning
System the budgeting and planning
process is an integral activity of
any Public Sector Agencies,
when there is an expectation to
provide more services to meet
the objectives of the community
while doing so with limited
resources.
Public Services & Their
 Organizing
role in Administrative
System The process by which
this cooperation and uniting
powers to act is secured.

Importance of Organizing
1. Advantage of specialization
2. Describe work relationship
3. Effective Utilization of resources
4. Adaptation of change
5. Development of Personnel
Public Services & Their
role in Administrative
System
 Organizing
it involves assigning tasks,
grouping tasks into
departments, delegating
authority and allocating
resources across the
organization.
Public Services & Their
role in Administrative
System
 Directing
The function relates to guidance and stimulation of the
subordinates at all levels. The personnel manager directs and
motivates the employees of his department so that they work
willingly and effectively for the achievement of organizational
goals.
Public Services & Their
role in Administrative
System
 Coordinating
Coordination is the
unification, integration,
synchronization of the efforts of
the group members so as to
provide unity of action in the
pursuit of common goals.
Public Services & Their
role in Administrative
System

 Controlling of government operations

is a system of management, which uses information to
control all of the processes in organization. The
anticipation of differences between actual and planned
outcomes, as well as implementation of actions before
such differences arise, are typical functions of
controlling.
Public Services & Their
role in Administrative
System
 Public services make the state visible to its citizens, often
forming the principal tangible link between governments and
their people. Public services carry and diffuse the values of
the new nations and contribute to the bonding between the
state and the citizens.
Public Services & Their
role in Administrative
System
Effective Public service delivery is an important
instrument for boasting up the good governance

 Public service is a public trust

Public Services & Their
role in Administrative
System

Good Public Service delivery gives customer satisfaction

which will ultimately reflect the good governance policy
to be implemented, maintained and sustained.

 Public service is a public trust