POST CRISIS PLANNING PROCESS

GROUP 1

BRANCH BANKING GROUP

 1-A. IDENTIFICATION OF PROBLEMS

Reason/Cause of the To whom

Problem Where (Location)
Problem (Affecting)
* Limited knowledge on DX
1. Not digitally capable * Resistance to change from the BOF, Inc.
comfort zone
* Marketing concerns and economic
2. Non-achievement of targets slow down
Personnel,
* Some SBUs have no BMs yet Customer
* Fear of customers going to the ban
k for updating their records
3. BSP and AMLA compliance issue
s * Manual record keeping and
reporting (CRSS, CTR, STR, updating
of sigcards, etc.)
4. No succession for middle manag
* Fear of additional responsibilities Personnel
ement
* Manual intervention
5. Slow processing of loan Personnel,
documentations (ex. SOA, REM) * No systematic approach within the
Customer
group
 1-A. IDENTIFICATION OF PROBLEMS

Reason/Cause of the To whom

Problem Where (Location)
Problem (Affecting)
Personnel,
6. Health issues * COVID-19
Customer
* Location Personnel,
7. Slow growth of some small SBUs DBO, CBO
* No BM Customer

8. Lack of proper training of

* Training department is not
institutionalized. Personnel
personnel
* Incomplete product manuals
 1-A. PRIORITIZATION OF PROBLEMS

Problem

1. Non-achievement of targets
2. Not digitally capable

3. Lack of proper training of personnel

4. Slow processing of loan documentations (ex. SOA, REM)

5. BSP and AMLC compliance issues

6. Slow growth of some small SBUs

7. No succession for middle management

8. Health issues
 1-B. IDENTIFICATION OF OPPORTUNITIES
Reason/Cause of the To whom
Opportunities Where (Location)
Opportunity (Affecting)
Marketing: Cross-selling of products Pandemic/To increase
BOF, Inc BOF, Inc.
& services, Telemarketing productivity
Fast-track/Roll-out of Digitial To provide convenience and
products & services (MBS, ATM, greater financial access to Customer
Instapay, Online Banking) customers
Customer
Additional branch To widen market reach
Personnel

Create innovative new products & To cater to the evolving needs of

Customer
services customers

To keep agile and relevant to the Personnel,

Adaptability to DX
industry Customer
Create specific department for
To generate a competent and
training and capability building of Personnel
efficient pool of manpower
employees
Fast turn-around time in processing
To retain customer Customer
of loan transactions
 1-B. IDENTIFICATION OF OPPORTUNITIES
Reason/Cause of the To whom
Opportunities Where (Location)
Opportunity (Affecting)
Customer satisfaction/convenience To retain customer

Explore relocation of some SBUs For DL growth DBO, CBO

To be physically, emotionally and

Health conscious/Self care
mentally fit
 1-B. PRIORITIZATION OF OPPORTUNITIES

Opportunities
1. Marketing: Cross-selling of products & services, Telemarketing
2. Fast-track/Roll-out of Digitial products & services (MBS, ATM, Instapay, Onlin
e Banking)
3. Adaptability to DX
4. Create specific department for training and capability building of employees
5. Fast turn-around time in processing of loan transactions
6. Explore relocation of some SBUs
 2. OBJECTIVES AND ACTION PLAN
Objectives
To achieve target/To widen
market reach
To provide convenience and gr
eater financial access to custom
ers through DX
To ensure compliance to
regulatory bodies (AMLC, BSP)
DX readiness and preparedness
of personnel
To generate a competent and
efficient pool of manpower
To maintain safety and
wellness of employees
Action Needed Cost (Max) Cost (Min)
*Cross-selling of products and services,
Telemarketing
*Relocation of small SBUs
*Additional branch
*Hiring of BMs
*Fast-track/Roll-out of Digitial products & services
(MBS, ATM, Instapay, Online Banking)
*Create new products and services to cater to the
evolving needs of the customer
*Upgrade LMS
*Provide AML System to eliminate delays/errors in
reporting
*Mandate all personnel to enroll in online/mobile
banking to be familiarized and accustomed in online
transactions
*Attend free webinars related to DX
*Create training and development department
* Continuous implementation of health and safety
protocols
* Maintain healthy lifestyle