Is it possible to comm

unicate without words

?
Is effective communic
ation important? Why
or why not?
VERBAL & NO
N-VERBAL CO
MMUNICATIO
Communication
What is
communication? VER
Communication is the process of sending and receiving
messages through verbal and nonverbal means including speech
or oral communication, writing or written communication, signs,
signals, and behavior.
What are the most common ways or
methods on how we
COMMUNICATE
with people around us?
 VERBAL
COMMUNICATION
According to Penrose and others, “Verbal
communication consists of sharing thoughts
thought the meaning of words.

According to Bovee and others, “Verbal

communication is the expression of
information through language which is
composed of words and grammar.”
VERBAL COMMUNICATION MAY
BE TWO TYPES:
ORAL and WRITTEN Communication.
ORAL
COMMUNICATIO  In oral communication,
N spoken words are used
 It includes face-to-face
conversations, speech,
telephonic conversation,
video, radio, television,
voice over internet
 Communication is
influence by pitch, volume,
speed and clarity of
speaking
 It brings quick feedback
 In a face-to-face conversation, by reading
facial expression and body language one
can guess whether he/she should trust what’s

being
Moresaid
personal
or notand informal.
 Makes immediate impact.
 Helps us correct our messages according
to the feedback and non-verbal cues
from the listener
 A word once uttered can’t be taken
back.
 Impact may be short
lived.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.
WRITTEN
COMMUNICATION  Written signs or symbols are

used to communicate
 Can be transmitted via
email, letter, report,
memo, etc.
 Most common form of
communication being used
in business
 Creates a permanent record
 Allows you to store information
for
future reference
 Easily distributed
 All recipients receive the same information
 Written communication helps in laying down apparent
principles, policies and rules for running of an
organization.
 It is a permanent means of communication. Thus, it is useful
where
record maintenance
 Written is required.
communication is more precise and explicit.
 Effective written
communication
develops and enhances an
organization’s image
 It provides ready records and
references
 It assists in proper delegation of
responsibilities
 Necessary for legal and binding documentation
 Written communication does not
save upon the costs.
 If the receivers of the written
message are separated by distance
and if they need to clear their doubts,
the response is not spontaneous.
 Written communication is time-
consuming
as thewriting
 Poor feedback is not
skills andimmediate.
quality have a negative impact
on organization’s reputation.
 Too much paper work and e-mails burden is involved
 ETIQUE
TTE
Avoiding excessive use of
jargon
Excessive use of jargon can put off a reader.
NON VERBAL COMMUNICATION

“Non-verbal communication includes

any communication occurring without
the use of words.”

 
“It is a communication
that takes place through non-verbal cues:
through such form of non-verbal
communication as gesture, eye contact,
facial expression, clothing and space; and
through the non-verbal vocal communication
known as Para-language.”
 Forms of Non Verbal
Communication
Eye
Contact Eye contact, a key characteristic of nonverbal
communication, expresses much without
using a single word.

Eye contact also establish the

nature of a relationship.
Facial
Expressions
Facial expressions are the key characteristics
of nonverbal
communication. Your facial expression can
communicate
happiness, sadness, anger or fear.
 Posture
Posture and how you carry your self tells a lot
about you.
How you walk, sit, stand or hold your head
not only
indicates your current mood, but also your
personality in
Haptic or Touch general.

Haptic communication is communicating by

touch.
Touch or Haptics is the characteristic of
nonverbal
communication and used when we come into
physical
Gestures
A gesture is a characteristic of nonverbal
communication
in which visible body actions communicate
particular
message.

Gestures include movement of the hands,

Personal space
face, or other parts of the body.
Personal space is your "bubble" - the space
you place
between yourself and others. This invisible
boundary
becomes apparent only when someone bumps
or tries to
enter your bubble.
Non-verbal communication is any information that is communicated without
using
words. The important characteristics of non-verbal communication are as follows:
No use of Different May Shows
words meaning conflict with feelings and
verbal attitudes
message

Culturally Vague and Largely Informality

determined imprecise unconscio
us
 Verbal V.S. Non Verbal
Communication

Although verbal communication is easier to understand,

non-verbal communication is essential to understand not
only a message, but more importantly, the feelings behind
the message.
 COMPREHENSION
CHECK
1. It is the process of sending and receiving messages
through verbal and nonverbal means including
speech or oral communication, writing or written
communication, signs, signals, and behavior.

COMMUNICATION
 COMPREHENSION
CHECK
2. It refers to oral and written
communication.

VERBAL
COMMUNICATION
 COMPREHENSION
CHECK
2. It refers to oral and written
communication.

VERBAL
COMMUNICATION
 COMPREHENSION
CHECK
3. It is derived from Latin word
which means to impart,
transmit, convey, and to share.

COMMUNIS
 COMPREHENSION
CHECK
4. It is the key characteristics of
nonverbal Communication that can
communicate happiness, sadness,
anger or fear.

FACIAL
EXPRESSION
 COMPREHENSION
CHECK
5. What are the two types of
Verbal Communication?

Oral Communication
Written
 COMPREHENSION
CHECK
6. It is characteristic of nonverbal
communication and used when we
come into physical contact with other
people.

HAPTICS
 COMPREHENSION
CHECK
7. It is a characteristic of nonverbal
communication in which visible body
actions communicate particular
message.

GESTURES
 COMPREHENSION
CHECK
8. This establish the nature of a
relationship and expresses much
without using a single word.

EYE CONTACT
 COMPREHENSION
CHECK
9. It can communicate
happiness, sadness, anger or
fear.
FACIAL
EXPRESSION
 COMPREHENSION
CHECK

10. Why oral communication

is better than written
communication?
 ASSIGNMENT

Watch a public speaker or an interview on television

or online. List down the different verbal and nonverbal
cues that the speaker and the guest/s use in making a
point or in signaling information.
THANK YOU!
References:
• Richard Nordquist, https://www.thoughtco.com/what-is-nonverbal-
communication-1691351
•What is verbal communication and non-verbal communication?Copyright
© 2013 - 2017 by The Business Communication 
•Work Motivation, AlleyDog.com. https://www.alleydog.com/glossary/
definition.php?term=Work%20Motivation