HEALTH 10 Consumer’s

Welfare and
Protection
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After going through this module, you are expected

to:
1. demonstrate your understanding of knowing the
laws and guidelines for consumers from national
government agencies for consumer’s protection
2. shows some programs for consumer’s protection
3. cites some programs for consumer’s welfare and
protection
4. explains why every consumer should participate
those programs
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R. A. 7394 The law that safeguards and

protects the consumers in the Philippines is the
Republic Act 7394 (R.A. 7394).is the "Consumer
Act of the Philippines" which was promulgated
on July 15, 1992. It is the policy of the State to
protect the interest of the consumer, promote
his general welfare and to establish standards
of conduct for business and industry.
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THE OBJECTIVES OF THE RA 7394 "CONSUMER ACT OF THE PHILIPPINES

 • Protection of consumers against hazards to health and safety;
 • Protection of consumers against deceptive, unfair and
unconscionable sales acts and practices; ("unconscionable" means
not right, not reasonable or not guided by conscience)
 • Provision of information and education to facilitate sound choice
and the proper exercise of rights by the consumer;
 • Provision of adequate rights and means of redress ("redress" means
remedy or to set right <an undesirable or unfair situation>);
 • Involvement of consumer representative in the formulation of
social and economic policies.

Lesson
Consumer’s Welfare and Protection
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Department of Trade Industry (DTI) is a prime mover

of consumer welfare. It is committed to protecting the
rights and interests of the consumers and is also
committed to developing policies and programs aimed
at sustaining the growth and development of the
Philippine economy. Besides overseeing the effective
implementation and enforcement of trade regulation
and fair trade laws, the DTI provides protection to
consumers through consumer education and
information dissemination programs.
Information materials such as Consumer Alerts, Tips,
and Advisories are regularly released and updated. It
also provides a mechanism for the speedy resolution
of consumer complaints. The Bureau is currently
preparing guidelines to help consumer organizations
develop and strengthen.
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The Department of Health (DOH) is the principal health agency

in the Philippines. It is responsible for ensuring access to basic
public health services to all Filipinos through the provision of
quality health care and regulation of providers of health goods
and services.
The national government
regulatory agency charged with
supervision over the corporate
sector, the capital market
participants, and the securities
and investment instruments
market, and the protection of
the investing public.
As a regulatory agency under the Department
of Health, the Food and Drug Administration,
created under Republic Act No. 3720, series of
1963, as amended by Executive Order 175,
series of 1987, otherwise known as the “Food,
Drugs and Devices, and Cosmetics Act”, and
subsequently Republic Act No. 9711 otherwise
known as “The Food and Drug
Administration Act of 2009”, is mandated to
ensure the safety, efficacy or quality of health
products which include food, drugs, cosmetics,
devices, biologicals, vaccines, in-vitro
diagnostic reagents, radiation-emitting devices
or equipment, and household/urban
hazardous substances, including pesticides and
toys, or consumer products that may have an
effect on health which require regulations as
determined by the FDA.
The Department is the government
agency responsible for the promotion of
agricultural development by providing
the 11 policy framework, public
investments, and support services
needed for domestic and export-oriented
business enterprises. The DA envisions a
food-secure Philippines with prosperous
farmers and fishers.
To help and empower the farming and
fishing communities and the private
sector to produce enough accessible and
affordable food for every Filipino and a
decent income for all
 International Law and Agencies Responsible for
Consumer’s Protection
Consumer rights and consumer protection law provides a way for
individuals to fight back against abusive business practices. These
laws are designed to hold sellers of goods and services
accountable when they seek to profit by taking advantage of a
consumer's lack of information or bargaining power. Some
conduct addressed by consumer rights laws is simply unfair,
while other conduct can be described as outright fraud.
Consumer rights laws exist at the federal and state level. They are
enforced by government agencies, offices of attorneys general,
and through individual and class action lawsuits filed by victims.
This regulatory agency's purpose is to protect
consumers from deceptive financial products.
The Consumer Financial Protection Bureau
(CFPB) ensures consumers have the information
needed to select the best financial services,
such as credit cards, student loans, and
mortgages. The CFPB works with companies to
eliminate fine print add-ons that can confuse
and hurt consumer finances. In addition, the
CFPB will help consumers who are having
difficulty paying their mortgage by putting them
in touch with a counselor to help provide
financial planning and assistance.
The Consumer Product Safety
Commission is responsible for
consumer product safety. In 1972,
Congress passed the Consumer
Product Safety Act, which gave the
CPSC powers to protect individuals
from unsafe consumer products.
They accomplish this task through
evaluating the safety of consumer
products, developing standards, and
conducting research as it pertains to
safety. For example, the CPSC
recently issued a recall on folding
lounge chairs because consumers
have reported falls when using them.
The Federal Trade Commission (FTC) was
initially created in 1914 as an agency that
wielded a weapon against antitrust.
Eventually, the commission's powers were
enlarged to also protect consumers
against false advertising and fraud. There
are many specific areas that the FTC has
targeted in respect to the protection of
the public. For example, the most recent
areas of concern have been towards
businesses advertising to children. The
FTC was able to fine a large technology
company $19 million for unfairly billing
parents for their children's authorized app
purchases.
The Food and Drug
Administration is responsible
for the safeguarding of public
health by monitoring drugs,
medical devices, and cosmetics.
The administration also helps
improve consumers' health
through advancing drug
innovation. Lastly, they also
protect our food supply. For
example, the FDA recently
published a list of online
pharmacy websites that were
selling fake drugs to consumers.
The International Consumer Protection and
Enforcement Network (ICPEN), is a network
of consumer protection authorities from
over 65 countries who work together to
tackle problems faced by consumers across
the globe by sharing information and
common actions.
The principles are:
• Traders should make clear what is and
what is not marketing;
• Traders should not use marketing
techniques that exploit children’s naivety,
credulity, or lack of commercial knowledge;
• Traders should not engage in the
deceptive or harmful collection and use of
children’s data;
• Traders should not market inappropriate
products or services online to children
Some Programs for
Consumer’s Protection
Department of Trade and Industry
A. provide MSMEs advisory services tailored according to
their needs through one on one consultation, focus group
discussion and coaching/mentoring.
B. facilitates processing and documentation of paper
requirements necessary for the establishment of micro,
small and medium enterprises.
C. conducts trainings, seminars and dialogues to increase
MSMEs productivity and efficiency
Department of Health

Achievement of better health outcomes,

sustained health financing and responsive health
system by ensuring that all Filipinos, esp. the
disadvantaged group (lowest 2 income quintiles)
have equitable access to affordable health care
Food and Drugs Administration

inspire and empower women

and girls to be agents of change
– to contribute in promoting
gender equality and the
empowerment of all women.
Department of Agriculture
is aimed at
encouraging the youth
to engage in
agriculture and
developing their skills
To save lives

and knowledge to
become competent,
highly-skilled, and
employment-ready
agribusiness
professionals
DTI and DOH

To save lives
Take your time to answer the
activities. Thank you