Staff Etiquette and Behaviour

• Etiquette: the rules of polite and correct behaviour

Smiling Be Attentive Posture/ Body

Language
Eye Contact Tone of Voice
Observation
Way U look Hand Gesture
Politeness
Greeting Personal Space
 General Do’s & Don'ts at Work
DO’s
• Do make sure to be presentable
• Do make sure to have Positive Attitude
• Do prepare your work area, set up for success
• Do best of your Ability
• Do respect your co-workers, be Team player
• Do act professionally at all times
• Do call in/inform if going to be late or sick
• Do make guest feel welcome, greet pleasantly with respect
• Do have general knowledge of community
• Do know where to find answers if you don’t know them
 DON’ts

• Don’t leave work area without assistance for customer’s

• Don’t eat/drink while providing service
• Don’t have friends visit you while working
• Don’t loose temper
• Don’t allow other’s to bring you down, be calm
• Don’t point out at guest food or guest
 Do’s & don’ts phrases at work
Don’ts Do’s
• No • What I can do is…
• “I don’t know” • I’ll find out
• “That’s not my job/department” • Let me find the right person who can help
• “You’re right, that is bad” • I understand your frustration
• “Calm down” • I’m sorry
• “I’m busy right now” • I’ll be with you in just a moment
• “Call me back” • I'll call u back, please let me get your contact
• “That’s not my fault” number
• “You need to talk to me supervisor” • Let’s see what we can do about this
• “You want it by when?” • I’ll try my best