Business Etiquette & Social Skills

Sonia Singh IMS Ghaziabad

Handshaking exercise
Pumper Dead Fish Squeezer Two handed Equal, with direct eye contact

 Great shake": This icebreaker is particularly effective for sales meetings because participants learn about body language. In it, the leader describes different kinds of handshakes to the group. Suggestions from expert Edie West include the vise (a firm, authoritative shake,) the pump (vigorous up and down motion), the topper (placing your left hand over the shake) and the flip (turning the shake so that your hand is on top). Have participants find a partner and try these different handshakes out, then discuss what each one conveys.

THE NEED
Why proper handshake is needed? Can make or break your first impression on a person. A too limp or weak handshake may convey weakness or lack of self-confidence Too strong or crushing handshake may convey hostility or uncultured attitude. A well-executed handshake conveys selfconfidence, trust, and a genuine interest in the other party.

 The way of Hand shake is an acquired style and not an innate one. Once we get in a certain style we follow it think is that is the right and only way. Handshake norms vary from culture to culture and place to place and variations are fun to observe and necessary to follow The principles of handshaking are now culturally well-established

Exercises
Once you enter the room of your head of the department You enter the office of your immediate senior (or the boss) You meet some prospective client You meet business partner You meet someone at an official get together You meet a stranger You meet friend

There are three main conventions in hand shake: The way you extend the hand The way you apply the pressure The length of time you shake the hand

EXTENDING THE HAND

Palm down: I am the boss Palm up: you are the boss Palm vertical: lets work together To emphasize the "I'm at your service, and you, my customer, are truly in charge" aspect, salesmen extend their hand vertically, and slowly turn it till the other's is palm down.

PRESSURE APPLIED
Varies from culture to culture In the western world, strong handshakes are preferred. Far east handshakes are warm but not very firm Arabs come very close while shaking hands to display closeness. A following hug is almost normal

DURATION OF HAND SHAKE

Varies from culture to culture Generally we shake about 4 times and hold the hand a few more seconds. The more powerful holds the hand longer. But in one should pump about a dozen times, and hold forever to show camaraderie.

DONOT SHAKE HANDS

When one or both parties have their hands full, When there is a large table between you and the other party. When you are behind a desk. Get up, walk around your desk, and then offer your handshake. Do not offer the handshake from behind your desk.

DONOT SHAKE HANDS

When you are sitting. Unless you are physically incapable, ''always'' stand for a handshake. Stand also for an introduction where the other party is standing When the other party is of much higher status, and you have nothing of value to discuss. one should ''never'' decline a handshake when one is able to accept it.

OTHER ASPECTS OF HANDSHAKE

Eye contact Grip with your whole hand, not just the fingertips or just the thumb. Make it firm, but not crushing Maintain some distance from the other party. Shaking arm should be bent so that the elbow forms a 135-degree angle, and the forearm is level with the floor. The web of your hand (skin running between the forefinger and the thumb) should meet the web of theirs.

OTHER ASPECTS OF HANDSHAKE

Should be smooth, not limp or overenthusiastic. Shake from the elbow, not the wrist or the shoulder Wipe your damp or sweaty hands You may use anti perspiring on the palms before a meeting

The Handshake
Degree of firmness Dryness of hand Depth of grip Duration of grip Eye contact Have something to

Business to Business Etiquettes

Be loyal to your organisation Confidential matters

BE LOYAL TO YOUR ORGANISATION

Do not criticise your organisation in front of your colleagues from other organisations Defend your colleagues action w/o offending the complainant Promise corrective action Always speak well of your company You are part of company's activities

 Feel proud of your company's achievements Be fully informed about new developments and better prospects of your organisation Consider no organization is free of problems and setbacks Thus highlight the positives and gains .

Confidential Matters
Keep confidential matters in as few hands as possible Secure records Use codes and passwords No sharing of passwords

Business Card Etiquette

Dont hand out your business card to everyone. Make sure your business cards are clean and in good condition. When you receive a card, take a moment to look at it. Make a positive comment. This will make others interested in you. Receive a card as a gift Present or receive a card with right hand or both hands

Business Card Etiquette

Be careful about writing on peoples cards. Dont leave home without your cards. If someone hands you a card that you dont want, dont refuse to take it. When your cards are damaged or out of date, print new ones. After youve looked at the card, place it carefully in a card case or planner or in a front pocket not a back pocket(that is disrespect).

INTRODUCTIONS

Exercise
You meet a stranger Can you give me a bite of your cadburys

Exercise
How would you introduce yourself once you meet some prospective client Hello Mr. ..I am ice breakerinterest of the client.how can I help you.

Exercises
Once you enter the room of your head of the department You enter the office of your immediate senior (or the boss) You meet some prospective client You meet business partner You meet someone at an official get together You meet a stranger You meet friend

Introducing yourself
Hi, Im Saumya Singh (vs. Mr, Ms, or Dr)

Introducing yourself to a secretary

Hello. My name is Sameer Singh. I am here for a 1 oclock appointment with Mr. Jones.

INTRODUCTIONS
I am your .(new portfolio manager) I am the senior sales manager.(appointment) I am from working on the project.and now thinking to improves Speak what could interest the other party mostly something which will directly benefit him/her

Interactive moment/exercise
In groups of 3-4, introduce each members of the group to one another assigning them different titles, positions, ranks etc.

How to introduce
Younger people to older people; Junior ranking professionals to senior ranking professionals; Business contacts and staff to clients; Personal acquaintances and family members to business professionals when attending a business function; and Guests to their hosts.

 In other words, as a show of respect introduce those of a lower status to those of a higher status whether it that means a social or professional status.

Cautions
Learn the various titles people in your business organization use. Nothing is more embarrassing that using the wrong title for a person. In your organization observe the most formal way of addressing people first and use it. Informality is often associated with a lack of seriousness, and may be subsequently used but initially be conventional. Learn the hierarchy that most businesses use to recognize the status of business people when introduced.

Introduce lower ranking person to higher ranking person. Include useful information
Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University. Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.

Ice breakers
When visiting an office, pay attention to how the office is decorated. Look for clues that will allow you to compliment the other person on something non-controversial Avoid politics, religion, how much you earn, or negative communication such as comments about a company or people

The Skill of Making Small Talk

Small talk helps us put others at ease and make them comfortable. Small talk breaks the ice and goes a long way toward furthering a relationship. Where do you find topics of conversation that you can bring up at the next party or office gettogether? What are some ways you have successfully started conversations with people you didnt know?

Caution
Avoid personal or potentially embarrassing questions, Ask questions that show genuine interest in learning about other people.

Interactive moment
In small groups, identify something in your office dcor/institution that perceptive visitors could identify, that would allow them to compliment you or start a conversation about a topic that stirs feelings of pride within you.

Do You Remember Names?

Repeat the name after youve been introduced. Then use it again as soon as possible, to underline the name in your memory bank. Repetition helps. Look at the person as you say his/her name If you are given a business card at some point in the conversation, take time to look at the card and the persons name.

Do You Remember Names?

For visual learners, actually seeing the name helps keep it in your memory (e.g. reading the business cards. If you have a journal, get in the habit of writing down the names of the people you meet at a function or during the day.

Mental rehearsal
Before you enter a situation, visualize what you are going to say and doand then mentally rehearse how you believe your audience will respond. At the same time, visualize what your audiences most preferred communicator would be saying and doing

Make your first words count

Ask yourself, What would the other person like to hear me say first? This will allow you to say something that will show you see things from the other persons point of view. Exercise: compliment someone at the table about something you know to be important to them.