CONFLICT

BUSINESS LEADER
AND
CONFLICT
1. Trần Gia Linh
2. Phan Hoàng Trà My
3. Dương Thị Thúy Hiền
4. Phạm Thị Như Quỳnh
5. Khiếu Thị Thanh Thảo
 CONTENTS

1. Example
2. Consequences
3. Solve
4. Importance
5. Prevent
 EXAMPLE
Apple’s event
 a graphical user interface
using a mouse

co-founder of Apple
a long power struggle resignation letter
of Steve Jobs
What conflicts
business
leader often
face with?
 Conflict
between leader
and employees

es
ty p
2

Conflict
between
employees
 Cause???
CAUSE 1 CAUSE 2 CAUSE 3 CAUSE 4

DISLIKE SCARCITY BEHAVIOUR LEADER

 Cause 1: DISLIKE

mutual dislike personality conflict

 Cause 2:
SCARCITY
 Cause 3: BEHAVIOUR
Agree to
someone else's
request
Passive-aggressive
behaviour
Not working/delaying
the deadline
 Cause 4: LEADER

Management Partiality
 CONSEQUENCES
CONFLICT

positive negative
Positive Conflict

High Improvement
degree of in quality of
cohesion decisions
 High degree of Improvement in
cohesion quality of decisions
loyal
creativity

a common
goal

innovation
 Negative Conflict

Mental Communication Resignation Distorted

strain breakdown perceptions
Mental strain

Frustration Harm

Tension Depression
 Communication breakdown
WHEN
Resignation

Conflicts
Promote Dissatisfied
Hard
Start work Resignation
Distorted perceptions
Highlight strong points

Highlight competitor’s weak

points
=
hold strong perceptions
+
disregard the other group
 SOLVE
How should leaders solve
their company’s conflicts?
Step 1: Collect opinions and Step 2: Find out the source
views of all stakeholders of the conflict

-> Accept that it can be -> Identify source

hard to make all employees Know limits
happily accept each other's Don't try too hard to
way of doing things interfere your personal
Step 3: Try to understand Step 4: Face the conflict
your stakeholders face-to-face

make a decision
Step 5: Regularly organize Step 6: "Prevention is better
exchanges than cure"

- Complete resolved the

conflict
- Recombine the source
the conflict
- Resolve similar in the
future
 Step 1: Collect opinions
Step 6: "Prevention is
and views of all
better than cure"
stakeholders

Step 5: Regularly Step 2: Find out the

organize exchanges source of the conflict

Step 4: Face the Step 3: Try to understand

conflict face-to-face your stakeholders
 IMPORTANCE
Importance of a
good leader when
facing conflicts
 APPLE
- Apple to be - Apple
Apple, not a should do its
MSCopy bussiness, just
like Microsoft,
Steve Jobs IBM or Dell John Scully
- He was a creator, not a - More and more money
businessman - Want to be victory, not
solve conflict

- Fired Steve Jobs

- Brought Apple to the brink of  bankrupcy
 SAMSUNG
In the early phase

“a cheap brand with

Chairman Lee Kun-hee
low-quality products”
 SAMSUNG

Lee Kun-hee explained 9/3/1995,“Anycall

Burning”
- burned all the arguments and conflicts
- Lee has become one of the greatest business leaders
in the world
 PREVENT
What can leaders do to
prevent conflicts?
5 ways

Listen first, talk second

Encourage collaboration
Encourage friendships
Get to know the different
personalities in your
team
Don't criticize, complain
or blame
 What kind
Listen first, talk second of criticism
they
respond to?

TO
KNOW
What kind of
personalities
they work
best?
Encourage collaboration

Respect is a yellow brick road to

effectively solve disagreements.

Respect

business success
Encourage friendships

Encourage social outings If one of your employees

Take lunches together is happy, chances are it
Discuss life outside of work will spread to the others
Get to know the different personalities in your team

simple - Using messenger,

zalo, instagram,…

elaborate
- Take a personality
test (like the Myers-
Briggs personality
assessment)
Don't criticize, complain or blame

Don't lash out over Quick to forgive and

mistakes your & forget
employees make
THANK
YOU
THANKS FOR
LISTENING