nonmaterial culture. Why is it important for global marketers to understand the relationship between them? CULTURE Culture can be defined as the values, norms and beliefs that one society holds.
culture as “the collective programming of the mind that distinguishes the member of one category of people from those of another".
There are many, many elements and aspects of
culture. However, each can be categorized as either • Material culture or •Nonmaterial culture. Material Culture Material culture is anything that the society uses that are human made. It consists of concrete and tangible objects like Tools Furniture Automobiles Temple Mosques Schools Books Buildings Goods and products etc Non Material Culture Non material culture includes anything that are not human made, abstract ideas and norms that make up a culture. It Consists Attitudes
Languages
Religion
Beliefs
Dress codes values etc.
Marketing always exist in an environment shaped by culture. All cultures have their own unique sets of customs and taboos. It is important for marketer to learn about these customs and taboos so that they will know what is acceptable and unacceptable for their marketing programs. An example of material culture in marketing sector: In Japan number ‘4’ is considered as unlucky, so they avoid to buy any products which is containing ‘4 ’ items. An example of non-material culture in marketing sector: In Egypt, women wear hijab in public. The Islamic law is strictly observed, images displaying the uncovered arms or legs, so they avoid to appoint people who carry these kind of dresses. Importance of understanding the relationship between material and non material culture for global marketers:
To reduce the risk of failing because of
misunderstanding of culture. To expand products and services in different countries.
To earn great return and feedback from efforts.
Discussion Question 4-2
What is the difference between a low-
context culture and a high-context culture? Name a country that is an example of each type and offer evidence for your answer. Difference between High and Low Context Culture: High context culture: High context are those on which the rules of communication are primarily transmitted through the use of contextual elements body language, a person’s status, tone of voice etc.
Low context culture: IN low context culture, information is
communicated primarily through language and rules are explicitly spelled out. Example of High context country
In China, when they communicate the sender needs to provide
sufficient context and the receiver needs to infer intended meaning and closely observe any nonverbal signals such as facial expression or gesture.
Example of low context country
A German business man will explain verbally any concept he thinks is
important for his friend’s counterpart to understand. He may also have his proposal in right in and a slight presentation. The friend’s counterpart will feel like his intelligence is being questioned because he doesn’t have to have the obvious explain to him in such detail. High Context Culture vs Low Context Culture High Context Culture Low Context Culture
Business outlook Cooperative Competitive
Work Ethic Relationship oriented Task oriented
Work Style Team oriented Individualistic Communication Non verbal over verbal Verbal over non verbal Planning Horizons More implicit, oral, informal More explicit, written, formal
View of change Tradition over change Change over Tradition
Relationship Fewer, long term Many, short term Sense of time Deep respect for the past Present/ future oriented Example countries Japan, China, Egypt UK, Canada, Germany The United States is a low-context culture with subcultures that operate in the high-context mode. Small towns in the United States may be considered higher context culture as a microcosm of a low context country due to the cohesiveness of the community and the understood issues of the community. In a town meeting or in the local coffee shop, verbal explanations are not given on every topic discussed because over time, it is now understood by the citizens.