Professional Documents
Culture Documents
Neha Ahuja
TATA CONSULTANCY
SERVICES
Aarthi
N Chandrasekaran
Subramanian
(Chairman of Tata Rajesh Gopinathan Ajoyendra Mukherjee
(Global Head of
Group) (Chief Executive (EVP and Head,
Officer and Managing Global Delivery Excellence
Director) Human Resources) Group, Executive
Director)
Tata Consultancy Services
Introduction
Tata Consultancy Services Limited (TCS) is an Indian multinational Information
Technology (IT) Services, Consulting and business solutions company HQ
Mumbai.
TCS is now placed among the ‘Big 4’ most valuable IT services brands
worldwide
History and
facts
TCS started its operations in 1968, and pioneered the IT services industry out of
India.
In 1980, TCS established India's first dedicated software research and development
center, “Tata Research Development and Design Centre (TRDDC)” in Pune
In 1981, it established India's first client-dedicated offshore development center, set up for clients
Tandem
TCS entered the small and medium enterprises market for the first time in 2011, with cloud-based
offerings.
May 2013, TCS was awarded a six-year contract worth over INR 1100 crores to provide services to the Indian
Department Posts.
July 2014, TCS became the first Indian company to cross the Rs 5 lakh crore mark in market
capitalization.
TCS 5 Core
Values
INTEGRITY : A soundness of Moral Character that infuses all aspects
of our business
RESPECT : Holding in high esteem the worth of our clients and
treating all we encounter as we wish to be treated
EXCELLENCE : Delivering a quality and Consistency of services
that exceeds expectations
CRITICAL THINKING : Actively and skillfully conceptualizing,
applying analyzing and synthesizing information on our customers
behalf
COMMUNICATION: Imparting and exchanging information
both internally and externally to offer our clients exceptional
informational technology services
Acquisition
s
2001 2004
October May
2004 2005
January May
Airline Financial Support Services India (AFSI)
Swedish Indian IT Resources AB (SITAR)
2004 2005
March October
Aviation Software Development Consultancy India (ASDC) Pearl Group
Acquisitions Cont.
…
2005 October 2006 November
Comicrom TKS-Teknosoft
2012 August
IT products
GLOBAL CONSULTING
IT CONSULTING
Business Consulting
Quality Consulting
Serving
Areas
Competitors
IT COMPANY STATUS Q2 FY2017
19648.
4
15329.
6
NET PROFIT
8099.
754
(CR)
473
3
322
0
92
8
TC I N FOSY W I PRO COGN I ZAN T H CL TECH MAHINDRA ORACLE
S S
IT COMPANIES
TCS SWOT
Analysis Weaknes
STRENGT
•
H Global Delivery
Overall Scale and
•
• s
Lack of Consulting brand.
Lack of focus on customer care services on
• Range of Pricing Models vertical processes.
• Customer retention. • Less focus and fewer resources on HR
• Focus on new industry-specific opportunities. consulting and transformation.
• Best in class Analytics Services and Strategy • Revenue from Developed Markets
• Ability to impact customers' revenue- (US)
generating processes. • Weak strategies for subsidiaries’
management.
Opportunities Threat
• Focus on automation in emerging digital
1.Attrition and Employee loyalty
marketing.
2.Threat of maintaining position of No1
• Many industries competencies are not yet
Focusing on Organic Growth
mature and still in the developing phase.
3.Increasing Employee Cost
• Focus on Eastern Countries.
4.Rupee Depreciation and Appreciation
Advice and
Conclusion
Non Linear Business Model : Strategies to ensure growth without increasing headcounts.
Organize customer forums/focus groups. TCS needs to organize and conduct key
industry-specific focus customer group discussions that enable the exchange of ideas and best
practices. Additionally, this will give TCS the opportunity to share its "transformation" services
capabilities.
IDC TCS.CO
M