Professional Documents
Culture Documents
Verbal & Non-Verbal Communication
Verbal & Non-Verbal Communication
CONTENT
Objectives
Learnings
Test Yourself
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OBJECTIVES
Understand the Importance of Nonverbal Communication
State a definition of Nonverbal Communication and
identify different types
Describe the purpose Nonverbal Communication serves in
the communication process
VERBAL COMMUNICATION
Verbal communication means a communication that takes
place by means of a language or words.
It includes the following contents.
Speaking:-
Writing:-
Listening:-
NON-VERBAL COMMUNICATION
The study of non-verbal communication examines how
messages are communicated through physical behavior,
vocal cues and spatial relationships.
NON-VERBAL COMMUNICATION IN
ORGANIZATION
Environment
Body placement
Posture
Gestures
Eye contact
Facial expressions
Gestures
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Proximity
Para linguistics
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EYE CONTACT
The eyes can give clues to a person’s thoughts.
When someone is excited, his pupils dilate to four times
the normal size.
An angry or negative mood causes the pupils to contract.
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EYE CONTACT
Direct eye-contact conveys interest, warmth, credibility
and concern.
Shifty eyes suggest dishonesty.
Downward gaze may be a sign of submissiveness or
inferiority
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FACIAL EXPRESSIONS
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FACIAL EXPRESSIONS
There are six categories of facial expressions:
Happiness
Sadness
Anger
Disgust
Surprise
Fear
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sin.”
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gatherings.
in an expression of surprise.
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GESTURES
Gestures communicate as effectively as words,
sometimes even better.
Gestures support the verbal communication.
They sometimes detract from what you say.
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POSTURE
Body posture can be open or closed.
Interested people pay attention and lean forward.
Leaning backwards demonstrates aloofness or rejection.
A head held straight up signals a neutral attitude.
A head down is negative and judgmental.
A head tilted to the side indicates interest.
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https://www.youtube.com/watch?v=I9i5_xwRE_U
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LEARNINGS
Facilitates to pay attention to multiple mediums of
communication.
Facilitates to develop proficiency in understanding gesture
clusters.
Helps in understanding that our body has multiple channels
that can be successfully used to communicate thoughts
effectively.
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TEST YOURSELF:
When communicating with others, I pay attention to
non-verbal signals - body language, facial expressions
and gestures.
b. Often
c. Some-times
TEST yourself:
I nod my head and use other gestures and facial
expressions to show that I’m interested in what is
being said.
Always or Nearly Always
Often
Some-times
Rarely Never or Hardly Ever
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Test yourself:
I offer verbal signals while listening, things like, ‘Go
on… ’ or ‘Uh huh’ to encourage the speaker to
continue.
Always or Nearly Always
Often
Some-times
Rarely Never or Hardly Ever
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