Professional Documents
Culture Documents
Front Office Management and Budgeting
Front Office Management and Budgeting
2. Estimating Expenses
Vary directly with rooms revenue
Payroll, laundry & supplies
Forecasting Rooms Revenue
Forecasted Annual Rooms Revenue =
House Count
Expected number of guests in the hotel
Divided into group and non-group
Three-Day Forecast
Updated with current information
Identifies changes in staffing needs
Forecasting Room Availability
The most important short-term planning function
Hotel Occupancy History
The past few months and last year at this time
Reservation Trends
How far in advance are reservations being made?
Scheduled Events
City-wide conventions; sporting events, etc.
Group Profiles
Pickup history
Forecasting Data
No-shows
Expected guests who did not arrive.
Walk-ins
Guests without reservations.
Overstays
Guests who stay beyond their departure date.
Understays
Guests who check out before departure date.
Percentage Of No-shows
Number of Room No-Shows
Number of Room Reservations
Purpose:
Helps front office managers decide
Purpose:
Helps front office managers know
Purpose:
Alerts front office managers to potential
Purpose:
Alerts front office manager to
2. Rule-of-thumb Approach
Assumes 70 % occupancy
Calculate pretax profits, fixed charge, management fees, & operating expenses
2001= 59.20%
Occupancy Percentage Example
Number of Rooms Occupied
Number of Rooms Available
95 + 5 = 100 = 80%
150 - 25 = 125
Daily Occupancy Rates
67.7 68.3 66.5 70.1
65.3
70 62.4
60
47.8
50
40
30
20
10
0
Sun Mon Tues Weds Thurs Fri Sat
Average Daily Rate (ADR)
Rooms Revenue
Number of Rooms Sold
2001 = $83.48
Average Daily Rate Example
Rooms Revenue
Number of Rooms Sold
or:
2001 = $49.36
RevPar Example
Actual Rooms Revenue
Number of Available Rooms
RevPAR Limitations:
* Does not include Revenue & Costs from F&B and other outlets