Industrial Management

CH-03
Supervisor and supervision
3.1 Meaning and definition
3.2 Role and Responsibilities of supervisor
3.3 Qualities of Supervisor
3.4 Skills of Supervisor
3.5Functions of Supervisor
  A foreman generally designated by supervisor is a person in charge of,
& co-Ordinator of , the activities of a group workers engaged in one
types of task.
 Supervisor is a vital link between the management and the workers.
Supervisor and  A supervisor is the person who actually gives practical shape to the
policies of the enterprise, with the help of workmen.
supervision  Information, both vertically upwards/ downwards passes through the
foreman.
 A foreman is concerned with the direct supervision of the workers.
  1. Towards Management
 To transit management policies to workers.
 To accept full responsibility for all the work his department
 To transmit worker’s feeling to management.
Duties/ Role and  To keep management informed of the work-progress.
 To get the required production out in time
Responsibilities of  Refer promptly the matters to management which need their attention
supervisor  To take up cases of promotion, transfer and dismissal of workers with
the management.
 To make plans and devise methods to boost productive efficiency and
product quality.
 Devise ways to minimize waste and scrap.
 To keep records for future action.
 To render reports to management as desired.
 2. Towards Workers
 To instruct workers about,
 Company policies and procedures.
 The right method of doing the job.
 The job ahead.
 To listen patiently the workers, their suggestion and complains.
 To maintain discipline.
 To develop a sense of belonging in the workers.
 To maintain neat, clean and safe working conditions.
 Divide work among workers in accordance with their capacity and skill.
 To represent workers to management.
 Encourage and train workers to take responsibilities.
 To promote and transfer workers in an impartial manner
 Develop harmony, co-operation and team work.
 To rate workers for determining their wage rates.
 To train the workers on the job.
 Develop worker’s initiative and interest in the job and motivate them.
 Setting good example in punctuality, temperament, leadership,
efficiency, etc.
 3. Towards Fellow Supervisor
 To co-operate with them in making company policies a success.
 To give respect to suggestions of fellow supervisors.
 To co-ordinate work with other departments.
 Passing any information pertaining to other associates, to them.
 Sitting together with other colleagues to solve common problems.
 Encouraging interchange of good workers through promotion and
transfer, etc.
 To avoid the creation of ill-feeling among fellow supervision.
 4. Towards Work
 To plan the work.
 To make sure that the material is available for the work.
 To make sure that the necessary equipment and tools are also available.
 To lay out each job.
 To distribute work to workforce as per individual capabilities.
 To see that the work is being accomplished as per the scheduled plan.
 To ensure proper material handling.
 To ensure smooth flow of work.
 To co-ordinate work of different sections.
 To check the work as regards quantity and quality.
 To keep abreast with the modern developments in his own field of work.
  Facilitates control
 Optimum utilization of Resources.
Functions of  Maintenance of Discipline

Supervisor  Feedback
 Improve Communication
 Improve Motivation
  Emotional Balance
 Being Proactive
Personal  Creativity
Qualities of  Mental agility
supervisor  Learning habits
 Self – knowledge.
  Managerial skill
 Technical skill
Supervisor  Human skill

Skills  Conceptual skill

 Diagnostic skill
 Political skill
  Supervisor should possess both managerial skill and supervisory
ability. He should have the following essential qualification.
 1. Technical Qualification

Essential  2.Knowledge of Responsibilities

Qualification  3. Skill in imparting instructions

 4. Controlling Power
  Knowledge of the organization
 Technical knowledge
 Ability to communicate
 Ability to listen
 Sharp memory
What makes a  Ability to secure co-operation
good  Orderly thinking

supervisor  Ability to judge subordinates

 Emotional stability
 Miscellaneous qualities
 He should know how to inspire and motivate subordinates working under him.
 He should be physically fit and maintain good health.
 He should have great patience.
 He should know how to settle the grievances of workers amicably.
 He should not show favoritism and have a fair dealing with the sub-ordinates.