JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY

KAKINADA

SCHOOL OF MANAGEMENT STUDIES

BUSINESS COMMUNICATION AND SOFT SKILLS

FORMAL AND INFORMAL COMMUNICATION

PRESENTED BY
P.JOSHNA
20SM1E0073
 CONTENT

• INTRODUCTION OF COMMUNICATION

• DEFINITION OF COMMUNICATION

• FORMS OF COMMUNICATION

• DIFFERENCE OF FORMAL & INFORMMAL COMMUNICATION

• CONCLUSION
 INTRODUCTION OF COMMUNICATION

The term ‘communication’ is derived from the Latin word ‘communicare’ which
refers to exchanging thoughts, ideas, news, views, and any other information with another
person or people, either verbally or non verbally.

DEFINITION OF COMMUNICATION
“Communication is an exchange of facts, ideas,opinions or emotions by two or more
persons.”
-Newman and Summer
 FORMS OF COMMUNICATIONS

FORMS
COMMUNICATION

FORMAL INFORMAL
COMMUNICATION COMMUNICATION
 FORMAL COMMUNICATION

Formal communication refers to a communication, which passes through predefined

channels. It is also know as official communication.
 INFORMAL COMMUNICATION

Informal communication is one that does not follow any lines of

communication and moves freely in all the directions. It is also called as grapevine
communication.
DIFFERENCE OF FORMAL & INFORMMAL COMMUNICATION
 CONCLUSION

Every organization has its own formal communication channels however informal
communication channels are always present and are mostly used by employees at operational
level.
REFERENCE

BUSINESS COMMUNICATION AND SOFT SKILLS

-R.K. MADHUKAR

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