DEFENI OF COMPLAINT

Complaint is a form of customer

dissatisfaction in this case is very
influential in the progrees of a company
 Examples of complaint
• The board has received a number of complaints about
the new policy
• The company has a system ot handle customer
complaints
• The lack of parking spaces is a common complaint
among the city’s residents
• The lack of financial support is our biggest complaint
• He is being treated for a stomach complaint
• Shortness of breath was a common complaint among
the patients
 Related to complaint
• Synonyms
beef, bitch, bleat, carp, fuss, grievance, grife,
grouch, grouse, grumble, holler, kvetch,
lament, miserere, moan, murmur, plaint,
squawk, wail, whimper, whine, whinge
[british], yammer.
• Antonyms
health, wellness [+] more
 Rhymes withcomplaint
• Acquaint, attaint, bepaint, constraint,
distraint, greassepaint, impaint, oilpaint,
restraint, warpaint.
 Contoh dialog expressing complaint
A : good morning, honda motor’s enterprise, eki speaking. Can i help you?
B : goog morning. I am nana sumarna from gobras. I would like to make a
complaint about my car which ordered from your company.
A : yes, please. What is the problem?
B : last week, i bought a car honda jazz which green color but which sent is
black color
A : hmm,, i am sorry, may be it’s mistake from our officers.
B : ok,,, can i change my car with green color sir?
A : of course. But i am sorry sir, now out of stock green color
B : ohh,,, when will come stock new cars?
A : it will comes next week
B : all right sir, i am waiting until of car ready stock. Thank you so much
A : ok sir,, you’re welcome
 Asking for help
• Here are some phrases you can use.
• Can you help you?
• I need help.
• i’ve got a problem that i need help with.
• In a more polite style, you can say:
• Could you help me, please?
 examples
• Could you help me with the housework?
• Could you help me fix this car?
• Could you change the tyre?
• Could you lend me a few dollars?
• Could you bring me a glass of water?
• Could you help me solve this problem?