RECURRENT TRAINING FOR CABIN CREW

Ed 03 Rev 01
 CONTENT OF THE COURSE

1. OBJECTIVES;

2. OPERATIONS MANUALS & CT-OPS (PART CC) & RAC-APL

3. QUALITY SYSTEM;

4. LOCATION & HANDLING OF EMERGENCY EQUIPMENT;

5. EMERGENCY PROCEDURES;

6. STANDARD OPERATING PROCEDURES;

7. STOWAGE OF ARTICLES IN THE CABIN;

8. EVACUATION PROCEDURES;

9. DISPATCH AND FLIGHT IN EXPECTED OR ACTUAL ICING

CONDITIONS;

10. SECURITY & SAFETY PROCEDURES.

 Part I

OJECTIVES
 OBJECTIVES:

THE APPLICANT SHALL REMEMBER:

 Emergency procedures and use of emergency equipment;
 New revisions of the company manuals, CT-OPS AND RAC-APL;
 How to stowage articles in the cabin;
 Standard operating procedures;
 Evacuation procedures.
 THE AIM OF THE COURSE:

 The aim of this Course is to remember all procedures in normal or abnormal situations.
 The Course is developed and approved under the responsibility of FLYONE Training
Department. Contents of this CBT is compliant with FLYONE Operating Manual. In case
of discrepancies, OM remains the reference. The course will be amended according to
further changes in FLYONE SOPs, regulations and aircraft certification.
 RECURRENT TRAINING course covers all subjects as required in EASA regulation. In
addition, the CBT is an explanatory reference for recurrent training and procedures for
daily operation and should be used in conjunction of FLYONE Operation Manual.
 Part II

OPERATIONS MANUAL & CT-OPS

(PART CC) & RAC-APL
 2-CONTENT OF THE CHAPTER

2. OPERATION MANUALS

2.1 OPERATION MANUALS (LAST REVISION),CT-OPS (PART CC),RAC-APL.

 2.1 OPERATION MANUALS (LAST REVISION)

For cabin crew, book reference is:

 CCM (Cabin Crew Manual) &

 Operation Manual, Part-A
 For TRI/TRE (F/S) also is Operational Manual, Part-D (Training), last revision (3)

|*All information is in accordance with CT-OPS, CC Part.

RAC-APL
(Autorizarea personalului aeronautic al aviatiei civile piloti, navigatori aerieni,
ingineri naviganti, insotitori de bord, operatori de bord, control).
 Part III

QUALITY SYSTEM
 3-CONTENT OF THE CHAPTER

3. QUALITY SYSTEM

3.1 REPORTS AND REPORTING SYSTEM;

3.2 CABIN CREW QUALITY REPORT;

3.3 IQSMS REPORTING SYSTEM.

 3.1 REPORTS AND REPORTING SYSTEM

A Quality System is a means of ensuring that an organization is meeting requirements and

continuously improving its processes. 

Quality System is very important in order to built customer trust and satisfaction. It ensure
the products or services is up to the standard before deliver to customer.

In order to improve the quality of the service each air company needs the reporting system
as a source of information. A good reporting system is the foundation for successful strategy
execution.

Why should I report?

Reporting has the aim to improve aviation safety and increase product quality, efficiency and
job satisfaction.
 3.1 REPORTS AND REPORTING SYSTEM

Reporting is another means of communication that enables the cabin crew to inform the flight crew,
safety management or maintenance crew when an unusual event occurs. It is a good way to reduce
or eliminate the risk of incidents/accidents or deviations to procedures.

The cabin crew should function as an extension of the flight crew, to ensure safety in the cabin and
should never hesitate to report to the flight crew when they think that the safety of the cabin is
threatened.

Any event or incident should also be reported if it is believed that:

• The safety of the operation can be improved
• SOPs are not efficient enough
• Some events/incidents should be reviewed during training in order to reduce their occurrences.
 3.1 REPORTS AND REPORTING SYSTEM

The company reporting forms are:

• Cabin Crew Quality Report;
• IQSMS System (Cabin Discrepancy);
• Flight Disturbance Incident Report;
• Air Safety Report (dangerous goods);
• Medical Incident Report;
• Report of Death on board;

Other Forms:
• Declining of responsibility declaration for ill persons;
• Declining responsibility declarations for pregnant woman;
• Declining responsibility declaration for unaccompanied minors;
• Request for Carriage – Handling Advise form;
• “Act of unlawful interference/seizure report” form;
• “Law violation/unacceptable behavior in the aircraft”
• “Reporting incidents produced by unruly passengers” form.
 3.2 CABIN CREW QUALITY REPORT

Cabin Crew Quality Report helps to oversee and control the operational process, detect
malfunctions in the process or material.
Cabin Crew Quality Report serves the purpose for control of:
• Catering;
• Cabin interior;
• Emergency equipment;
• Handling;
• Cleaning;
• Service equipment;
• First Aid Kit;
• Demonstration equipment;
• Duty Free;
• The printed media;
• Information materials;
• Crew coordination
• And any irregular situation affecting service or flight safety;
• Hazard/deficiency Description / Recommendation.
 3.2 CABIN CREW QUALITY REPORT

The report of an event/incident can be delivered in different ways:

• Aural - the content of the report must be concise, as precise as

possible with a clear terminology to report
problems and the actions taken (e.g. oven fire)
• Written - the reporting process in the IQSMS system be as simple as
possible and well documented, including details as to what, where and
when (e.g. oxygen used during the flight and needs to be
replaced).
 3.3 IQSMS REPORTING SYSTEM

Reporting has the aim to improve aviation safety and increase product quality, efficiency
and job satisfaction.
The IQSMS Reporting Module is a web-based tool designed to handle, classify and risk
analyse reports from all divisions within the company.

The system provides the following functions and capabilities:

 Ability to send any type of reports;
 Confidential and Anonymous reporting;
 Feedback to the person who sent the report;
 Risk Assessment;
 Monitoring and recording of corrective actions and due dates;
 Database and statistical analysis and linking with other databases.
 Part IV

LOCATION & HANDLING OF EMERGENCY

EQUIPMENT
 4-CONTENT OF THE CHAPTER

4. LOCATION & HANDLING OF EMERGENCY EQUIPMENT

4.0 LOCATION AND HANDLING OF EMERGENCY EQUIPMENT IN THE COCKPIT;

4.1 LOCATION AND HANDLING OF EMERGENCY EQUIPMENT IN THE CABIN;
4.2 LOCATION AND HANDLING OF OXYGEN SYSTEM;
4.3 USE OF PORTABLE OXYGEN AND FIXED OXYGEN SYSTEM;
4.4 DONNING OF PBE;
4.5 USE OF PYROTECHNICS, SMOKE CARTRIDGES,SIGNAL,ROCKETS;
4.6 SLIDE-RAFTS;
 4.0 LOCATION AND HANDLING OF EMERGENCY EQUIPMENT
IN THE COCKPIT
For aircrafts A320- ER-00001/00003/00004/00005
Equipment: Location :
•2 escape ropes Above each direct vision window(LH&RH sides)
•4 Crew life vests Behind the CMD & F/O seats, under observers seats
•4 Oxygen Masks 2 on the LH hand side of the CMD seat, 2 on the RH hand side of the
F/O seat
•1 Emergency Axe RH console behind the F/O seat
•1 PBE Behind F/O seat, on the lateral console
•1 Halon Fire Extinguisher Behind F/O seat, on the lateral console
•1 Pair of Fire Gloves Behind F/O seat, on the lateral console
•2 Flashlights On the lateral consoles of each pilot
•1 Emergency Medical Kit Behing CMD seat, in the wardrobe
(ER-00001/00003)
4.1 LOCATION AND HANDLING OF EMERGENCY EQUIPMENT IN
THE CABIN
For aircrafts A320- ER-00001/00003/00004/00005
Equipment: Location :
•6 Crew life vests Under each jump seat
•6 Oxygen bottles 2 FWD LH side, above 1 st row, 2 AFT LH side & 2 AFT RH side behind 30th row
•6 PBE 2 FWD RH side,above 1 st row , 2 Above to CC3 Jumpseat, 2 above CC5,6 jumpseat
•6 Flash Lights(emerg.Only) Under each CC jumpseat
•6 MRT Under each CC jumpseat
•5 Halon Fire Extinguisher 4 under each jump seat, 1 FWD RH stowage compartment 1 st row
•1 Pair of Fire Gloves Under SCC jump seat
•3 Automatic Fire Exting. Each LAV above waist bin
•4 Life Lines 2 on the each LH&RH side overhead stowage compartment above overwing exits
•2 Megaphone 1 FWD LH & 1 AFT LH stowage compartment
•3 First Aid Kit 2 FWD RH&LH overhead stowage compartment , 1 AFT side
•1 ELT Behind CC3 LH side jumpset,on the A/C-ER-00004/00005–AFT LH stow.comp 29 th row
•1 Emergency Med.Kit Overgead stowage compartment 2 nd row RH side
 4.2 LOCATION AND HANDLING OF OXYGEN SYSTEM
Oxygen is provided on FLY ONE aircraft for decompression, First Aid purposes and smoke.
The oxygen system consists of:
• A cockpit - fixed oxygen system, which supplies adequate breathing oxygen to the cockpit occupants
in case of depressurization, emission of smoke and noxious gases or therapeutically needs.
• A cabin - fixed oxygen system, which supplies oxygen for cabin occupants (passengers and cabin
crew) for at least 12-15 min. in case of depressurization.
A portable oxygen system, which is provided in both the cockpit and cabin, is to be used:
• As PROTECTION for the crew during on board emergencies (PBE).
• For FIRST AID purposes (portable oxygen bottle).
Oxygen bottles are provided for cabin crew and for passengers.
Working oxygen (4 lit/min HI) is required for CC in case of lack of oxygen, e.g. post decompression flight.
First aid oxygen (adults: 4 lit/min, infants: 2 lit/min) is required for persons suffering from a critical lack of
oxygen during a normal flight or a post-decompression cruise. Each oxygen bottle has 311 L. aprox-11
Cufts.
Maximum pressure 1850-2000 PSI

Normal filling pressure 1500-1850 PSI

Minimum filling pressure for dispatch 1200 PSI

Minimum remaining pressure prior to normal filling without disinfecting 50 PSI

4.3 USE OF PORTABLE OXYGEN AND FIXED OXYGEN SYSTEM
OXYGEN MASK RELEASED
The mask assembly consists of a reservoir bag and a face mask. The mask is fitted with
three(3)valves: the reservoir and exhaust valves, plus a supplementary in halation valve.
The capacity of the reservoir bag is 1.5l.
 OPERATION
The oxygen unit doors open and:
• Oxygen masks fall and hang on the lanyards.
• User pulls one mask to their face.
• (The lanyard pulls the release pin from the striker assembly of the generator).
• The striker hits the percussion cap, and the oxygen supply is generated.
• Oxygen flows through the flexible supply hoses into the reservoir bag.
• The flow indicator indicates oxygen flow as follows: in case oxygen is flowing>0.5l/min in
the housing of the flow indicator, a green tube is visible. If there is no oxygen flowing
or<0.5l/min, there is nothing visible inside the clear flow indicator housing.
• The chemical oxygen generator supplies a flow of low pressure oxygen for a minimum of
15min.
CAUTION:ONCE ACTIVATED, OXYGEN GENERATION CANNOT BE STOPPED.
The chemical reaction used for oxygen generation creates heat. Therefore, after an
emergency mask deployment, it is recommended that a PAX announcement be made to
advise of the
Possibility of the smell of burning , smoke , and of a cabin temperature increase
associated with normal operation of the oxygen generator system.
 4.4 DONNING OF PBE

The PBE unit is for emergency use only,

providing the flight crew and Cabin Crew with
oxygen for respiratory and visual protection from
fire, smoke and other harmful gases.
The cabin crew member’s portable devices must
be installed in adjacent to each required cabin
crew member duty station.
PBE intended for flight crew use must be
conveniently located on the flight deck and
be easily accessible for immediate use by
each required flight crew member at their
assigned duty station.
• in the galley area,
• in the attendant seats areas,
• in the overhead stowage,
• in the cabin storages/doghouses,
• one in the cockpit
4.5 USE OF PYROTECHNICS, SMOKE CARTRIDGES, SIGNAL,
Smoke Detection System
ROCKETS
The forward and aft cargo compartments smoke detection system consists of:
 Two smoke detectors that are in the forward cargo compartment ceiling panel cavities. Each
detector is linked to one of the two detection loops (dual loop principle).
 Four smoke detectors that are in the aft cargo compartment ceiling panel cavities. Each detector is
linked to one of the two detection loops (dual loop principle).
 A Smoke Detection Control Unit (SDCU) with two identical channels, or a Cabin
Intercommunication Data Systems (CIDS ) with a Smoke Detection Function (SDF) , that
receives signals from the smoke detectors, and transmits it to the ECAM.
Smoke in one cavity activates the cargo smoke warning if:
 Both smoke detectors detect smoke, or
 One smoke detector detects smoke and the other is inoperative.
Cargo isolation valves close automatically, and the extraction fan stops when the cargo
smoke warning is activated.
Fire Extinguishing System
A fire extinguishing system protects the forward and aft cargo compartments.
One fire bottle with two discharge heads, one for each compartment, supplies three nozzles:
• One nozzle in the forward cargo compartment
• Two nozzles in the aft cargo compartment.
When the flight crew presses the FWD(AFT) DISCH pb, the action ignites the corresponding squib
on the fire bottle, which then discharges the extinguisher agent into that cargo compartment
4.5 USE OF PYROTECHNICS, SMOKE CARTRIDGES, SIGNAL,
ROCKETS
WASTE-BIN FIRE EXTINGUISHER
Each lavatory is equipped with a waste-bin fire extinguisher
A fire extinguisher is installed above the waste bin in each
lavatory.
The indicator on the gauge must show into the green area to
ensure full operation in case of a fire.

Each fire extinguisher has these main components:

• A spherical container with amounting bracket.
• A discharge tube with a fusible plug.
• A pressure gauge indicating extinguisher condition.
• An identification label.
OPERATION
If there is a fire in the waste bin, the fire extinguisher
operates automatically. When the temperature in the waste
bin increases to approximately 73-79°C, the fusible plug
installed in the end of the discharge tube melts and lets the
agent flow in to the waste bin.
4.5 USE OF PYROTECHNICS, SMOKE CARTRIDGES, SIGNAL,
ROCKETS
PORTABLE FIRE EXTINGUISHER PAX CABIN
  
The aircrafts operated by “Fly One” is provided with HALON fire extinguishers, which have
similar operating characteristics, and the same operating procedures.
 
HALON (Ozone Decomposing HALON) is a liquid chemical, which can be used to fight all types of
fire. It doesn’t conduct electricity, can be used against liquid fires and is heavier than air. When
discharged, it expands very rapidly, foaming an effective cloud of extinguishing. But HALON does
not remove any of the three components of the fire triangle; therefore it must be backed up by any
kind of non-flammable liquid in order to remove the heat by cooling. HALON is only effective
against flames. As soon as the fire has gone out, stop spraying HALON in order to avoid toxic
gases.
 4.6 SLIDE-RAFTS
 They take care of a quick passenger and crew evacuation in case of
an emergency.
-All escape slides are of single-line type and are installed on
the LH and RH passenger/crew doors in the cabin.
OPERATION
• The deployment and inflation of the escape slide is automatically
initiated when the door is opened in the armed mode.
• As the door opens outboard, the pack release cable is pulled free
and the pack slide drops out board of the door. The automatic
inflation cable tensions and opens the valve inflation assembly,
initiating inflation. The pack board and the lacing cover remain
attached to the aircraft door.
Each escape slide is equipped with an integrated lighting system.The
electrical harness and lamps are attached to the escape slide along
the sliding surface and the runway tube of the escape slide.
The lighting system is automatically activated by the slide deployment.
The lights have the same power supply as the cabin emergency lights.
If no aircraft power available the lights are illuminated for a period of at
least 10 min from the cabin Emergency Power Supply Units(EPSU).
 Part V

EMERGENCY PROCEDURES
 5-CONTENT OF THE CHAPTER

5. EMERGENCY PROCEDURES

5.0 INTRODUCTION TO THE CHAPTER;

5.1 UNPLANNED/ PLANNED EMERGENCY LANDING;
5.2 CABIN CREW INCAPACITATION;
5.3 PILOT INCAPACITATION;
5.4 DITCHING PROCEDURE;
5.5 EVACUATION PROCEDURES;
5.6 TURBULENCE;
5.7 REJECTED TAKE-OFF;
5.8 DECOMPRESION;
5.9 FIRE ON BOARD
5.10 CROWD CONTROL
5.11 RAPID DISEMBARKATION
 5.0 INTRODUCTION TO THE CHAPTER

DEFINITION AND TYPE OF EMERGENCIES

EMERGENCY is a sudden unforeseen event needing prompt action.
Type of emergencies:  
 Unplanned (no time for cabin and PAX preparation);
 Planned (enough time for cabin and PAX preparation).

NOTIFICATION OF EMERGENCIES:-- Flight Crew  to  Cabin Crew

 via Public Adress (PA)
- via Interphone ''Emergency call"
Cabin Crew to Flight crew:
- "EMERG CALL" intephone button
- "CAPT CALL" interphone button
Cabin Crew to Cabin Crew:
- report anything unusual to the SCC 
 5.1 UNPLANNED EMERGENCY LANDING

"ATTENTION! CREW AT STATIONS"

IN-FLIGHT
AN EMENGENCY EVACUATION MAY BE REQUIRED IN VERY SHORT TIME! CC
SHOULD IMMEDIATELY PROCEED TO THEIR ASSIGNED STATION, SECURE SEAT
HARNESS AND MAKE SILENT REVIEW.

ON GROUND (WHEN THE AIRCRAFT COMES TO A COMPLETE STOP)

AN EMERGENCY EVACUATION MAY BE REQUIRED IN VERY SHORT TIME! CC
SHOULD UNFASTEN THEIR SEATBELTS, ASSESS THE OUTSIDE CONDITIONS, KEEP
PAX'S UNDER COTROL AND WAIT FOR FURTHER INFORMATION FROM COCKPIT.

Bend down. Stay down. Protect your head.

 5.1 PLANNED EMERGENCY LANDING

"SCC to cockpit" / "Purser to the cockpit please!" 

 This command is adressed to the cabin crew, it means that an emergency might occur in
the flight, which may evolve and lead to an emergency landing.
 SCC receives the emergency briefing (TESTS) from CMD;
 CC will suspend service, secure galeys and wait at their statios for further instructions;
 SCC briefs CC by Interphone or by gathering them together.

"Cabin Crew to Interphone!" command given by PA means:

ALL crewmembers proceed immediately to their stations and are briefed through interphone
 5.1 PLANNED EMERGENCY LANDING

TESTS is an emergency briefing received from the commander and includes the following

points:

 Type of emergency;
 Evacuation necessary;
 Signs and commands;
 Time remaining (synchronize watches);
 Special instructions.
 5.1 PLANNED EMERGENCY LANDING

ABP
(ABLE BODIED PASSENGERS) • Speak a common language;
• Are willing to help;
• Clearly understand what is required from
them.

1. How to assess the outside conditions

Deadheading Crew Members (usable/unusable);
2. When/How to open the exit;
Military personal 3. Where to find manual inflation handle;
4. Commands: "Come this way", "Step out",
Policemen  "Follow the arrows", "Run and slide";
5. How to redirect pax if the exit is unusable.
Fire fighter
 5.1 PLANNED EMERGENCY LANDING

S    select ABP

W   will you hepl me?

A     assess the exit

B     block and redirect pax

O  open the exit

A    assess at exit

R     repeat instructions

A     any questions?
 5.1 PLANNED EMERGENCY LANDING

CABIN/ GALLEYS PREPARATION

• SCC briefs CC
• Cabin lights: BRIGHT
• Emergency Safety DEMO
• Select ABP and brief
• Secure cabin and galleys: collect all sharp items from pax and secure it in lavatory
• Secure pax cabin
• Advice pax that personal belongings must be left behind
• SCC informs CMD that cabin is prepared, or will be a call-out from cockpit "Finish Preparation"
• DIM cabin lights
• Silent Review
• Brace for impact, FSB sign flashes 3-6 times
• CC shouts: Brace for impact. Bend down. Stay down. Protect your head.
 5.1 PLANNED EMERGENCY LANDING

"FINISH PREPARATION!“

If there is no more time to finish preparation of the cabine, there will be a call-out
from cockpit: "Cabin Crew finish preparation".
1. All CC take their assigned stations and start "Silent Review"
2. Silent Review (perform durind takeoff and landing) 
3. By focusing on relevant procedures and conditions, CC increases the
probability of responding correctly to an emergency.
 
 5.1 PLANNED EMERGENCY LANDING
"BRACE FOR IMPACT!" via PA Brace positions:
(or FASTEN SEATBELT sign repeatedly 3-6 times)

 Brace Position function:Reduces

the extent of body;
 Protects the head from hitting a
surface;
 Protects from injury during impact.
5.1 UNPLANNED/ PLANNED EMERGENCY LANDING
5.1 UNPLANNED/ PLANNED EMERGENCY LANDING

EVACUATION COMMANDS TO ALTERNATIVE COMMANDS:

PAX ON GROUND:
JUMP SLIDE RUN AWAY!
SEATBELTS OFF! STOP, EXIT BLOCKED!
LEAVE EVERYTHING! OPEN ALL EXITS!
HIGH HEELS OFF! GO THAT WAY!
COME THIS WAY HURRY! LEG, BODY, LEG!
JUMP JUMP! STAND BACK!
GET OUT GO GO! STAY LOW, FOLLOW MY VOICE!
YOU, HOLD PEOPLE BACK!
YOU, STAY AT THE BOTTOM!
GET AWAY FROM THE AIRCRAFT!
 5.2 CABIN CREW INCAPACITATION

Incapacitation of a crewmember is defined, as any condition that affects the health

of the crewmember during the performance of duties associated with the
duty/position assigned to him, which renders him incapable of performing the
assigned duties.

Type of incapacitation: 

• total (usually it happens suddenly)

• subtile (difficult to detect) it is the most dangerous!
 5.3 PILOT INCAPACITATION

If any member of Flight Crew is incapacitated, it is immediately considered an emergency!

Commands: "SCC/Purser to the cockpit please" from flight deck via PA.

Actions to be taken:
• SCC proceeds to the cockpit (if happens during service, it must be stopped, other CC
prepare cabin for emergency landing);
• Prevent obstruction of flight controls using pilot's seat mechanism and fastening
procedure;
• Administer Oxygen;
• Call for a doctor over PA;
• Remove the incapacitated pilot from his seat if first aid is required;
• The most experienced CC will undertake SCC resposabilities.
 5.4 DITCHING PROCEDURE

1. Ensure that the A/C comes to a complete stop and engines are stopped
2. Unfasten seatbelts, check the level of water
3. Slide is in armed position
4. Open your assigned exit, pull manual inflation handle (if the exit is not usable block and
redirect pax)
COMMANDS to pax:
 SEAT BELTS OFF!
 PUT ON YOUR LIFE JACKET!
 HIGH HEELS OFF!
 COME THIS WAY!
 INFLATE YOUR LIFE JACKET!
 LEFT SIDE RIGHT SIDE
Overwing exit: "Come this way", "leg body leg", "Step out", "Follow the arrows"
 5.5 EVACUATION PROCEDURES
"EMERGENCY, EVACUATE, EVACUATE!"

Independently initiation of evacuation:

• Fire/smoke;
• Ditching;
• Heavy structural damage.

ATTENTION: The evacuation will be considered well done if all

the PAX left the aircraft in 90 sec using half of the emergency
exits.
 5.5 EVACUATION PROCEDURES

UNUSABLE EXIT

The unusable exit must be guarded by a CC or ABP

An exit may become unusable due to:

• CMD's orders
• Fire/smoke outside
• Exit under water
• Door jammed
• Obstruction outside exit area

!!!! If conditions chages at your exit be ready to

redirect pax.
 5.5 EVACUATION PROCEDURES

EVACUATION TECHNIQUES FOR INFANTS, DISABLED, INJURED

PAX or CC which are/become disabled and unable to meke theair own way to the exits will be
assisted only if time permits.

Do not allow pax to evacuate the aircraft with canes and crutches, as their use will damage the
slide.

The blind person accompanied by a dog, will slide down with the dog in his lap.

Infants: we can not enforce a woman with infant to behave one mandate way (parental instincts are
different) , this may result in an hysteria attack that may affect the evacuation. The method to
evacuate can be just recommended!

Deaf: should be seated at the back of the cabin, as they will see what is happening in the cabin and
follow the visual instructions.
 5.5 EVACUATION PROCEDURES

WHEN EVACUATION IS COMPLETED

• Group PAX upwind far away from A/C

• Keep survivors together and take a head count
• Administer first aid when necessary
• Do not allow pax enter the A/C

After ditching:
• Ensure all passenger life jackets are correctly inflated.
• Move the slide away from the aircraft.
• Connect slides together, if possible.
• Turn on the ELT.
5.5 EVACUATION PROCEDURES

FWD: Jump and slide!

AFT: Run away!

FWD and AFT: Run away!

FWD: Jump and slide!

AFT: Seat and slide!
 5.5 EVACUATION PROCEDURES
Evacuating disabled passengers
Deaf Passenger (ABP, visual instructions, crew assist)
Blind Passenger (ABP, guide dog, briefing, crew assist)
Evacuation of infants (with parents, check the cabin if possible )
PRM (ABP, crew assist)
UM (ABP, crew assist)
Be prepared to use a certain amount of physical force, in order to get some passengers
• Use torches, megaphone or PA to leave the aircraft.
• Be aggressive during an evacuation.
• Give short, clear, positive orders, use body language.
• If situation demands, select able-bodied persons for assistance.
• Before leaving the aircraft, check that all passengers are out of your evacuation area. If necessary, assist other
CC.
• Check flight crew out.
• After an evacuation, do not allow passengers to re-enter the aircraft.
• Additional CC must direct and assist the passengers inside and/or outside the aircraft in a safe place at a safe
distance..
 5.5 TURBULENCE
Crew communication & coordination in turbulence

To ensure effective flight deck during turbulence, cabin crew should:

1. Discuss turbulence procedures in pre-flight briefing
2. The flight deck and cabin crewmembers should communicate
3. Make the appropriate PA when Fasten Seat Belt sign is illuminated
4. Make periodic announcements and cabin check if the Fasten Seat Belt sign remains
illuminated for prolonged periods or passengers do not comply with the Fasten Seat
Belt sign. After a turbulence

When the Flight crew advises that it is safe to resume cabin duties, the Flight crew
shall address to cabin crew by means of PA-system: “Cabin Crew Resume your duties!”
or “Unfasten Seat Belt” sign will be switched off.
Cabin Crew members may get up and start returning the cabin to normal condition:
1. Turn the cabin lights to BRT (100%)
2. Calm the passengers and check to make sure that no one is hurt
3. Inform Commander about the situation in the cabin

Questions : why turbulence occur? When are we stopping the hot drink service ? How do a
CC prepare the galley for a anticipated turbulence?
 5.7 REJECTED TAKE-OFF

"Attention! Cabin Crew at stations!" (on ground)

This command is given from the flight deck via PA when the airplane comes to a complete
stop, in order to warn CC that an emergency evacuation can be required in a short time. 

CC actions:
• Unfasten seatbelts;
• Assess outside conditions;
• Crowd control;
• Wait for further information.

"This is CPT speaking, remain seated remain seated" /

“Cabin crew and passengers remain seated”
 5.8 DECOMPRESION

Decompression can occur due to a pressurization system malfunction or damage to the

aircraft.
The loss of pressurization can be:

• Slow (1 min. or more) - in case of a small air leak. The cabin pressure will slowly change, no
automatic oxygen mask presentation but F/D can manually do a mask presentation if needed.

• Rapid (1 sec. to 1 min.) - A leak in the pressure hull that will lead to an automatic mask
presentation.

• Explosive (less than 1 sec.) - A very rapid decompression caused by an explosion, automatic
mask presentation and a very dramatic situation in the cabin.

Let’s discuss actions together!

 5.9 FIRE ON BOARD

• Oxygen (present in the atmosphere, in certain

emergency/medical equipment);

• Heat (electric, heat, matches);

• Fuel (material, paper, rubber, fuel, gases, etc.).

If only one of these three elements

(heat, fuel, oxygen) is eliminated, the fire will be
extinguished!!
 5.9 FIRE ON BOARD

CLASSES OF FIRE:

A Flammable solids (paper, wood, rubber, plastic etc.)

• Smoke: Gray / Brown in color and thick;
• Methods of estinguishing: water, halon.

B Flammable liquid (oil, grease, flammable gasses, aircraft fuel)

• Smoke: Black in color and very thick;
• Methods of estinguishing: halon.

C Electrical fire (ovens, coffeemakers, circuit breakers, wiring)

• Smoke: Light grey or white, with a bluish tinge;
• Methods of estinguishing: halon.

D Combustible metals ( magnesium, titanium etc.)

• Methods of estinguishing: special dry powder;
Note: Never discharge HALON on Class D fires.
 5.9 FIRE ON BOARD

PREVENTING FIRE ON BOARD:

• Check the lavatories regularly (smoke detectors, waist bin);

• Use the ovens only with an oven rack;
• Check the contents of an oven before you switch it on;
• Check External lavatory door ashtray is on place and is empty;
• Never put in the ovens anything else than food;
• Have an eye on the passengers and what they do;
• Never cover a ventilation grill.
 5.9 FIRE ON BOARD
CREW COORDINATION AND COMMUNICATION:

• Location of the fire;

• Source;
• Severity / density of the fire, including odors and the color of smoke;
• Firefighting progress;
• Number of fire extinguishers used;
• Time firefighting action started.

FIREFIGHTER TEAM:

Firefighter:
Communicator
Assistant Firefighter
Coordinator
 5.9 FIRE ON BOARD
LAVATORY FIRE
• Allert CC;
• Use special fire equipment;
• Check the door panel for heat;
• Open the door slightly;
• Locate the fire and discharge the estinguisher;
• Check all surrounding areas for fire;
• Use water to dampen where appropriate;
• Continue monitoring.
OVEN FIRE

• CB off;
• Allert CC;
• Keep oven door closed;
• Use special fire equipment;
• Open the oven door slowly and discharge the estiguisher, close the door;
• Check all surrounding areas for any signs of heat or fire;
• Monitor the situation.
 5.9 FIRE ON BOARD
OVERHEAD STOWAGE FIRE
• Allert CC;
• Reseat pax from affected area;
• Use fire equipment;
• Open the stowage and discharge the estinguisher, than close it;
• Dampen the burnt content with water;
• Check adjacent area for heat or fire;
• Continue monitoring.

SEAT FIRE
• Allert CC;
• Relocate pax;
• Use non-flammable liquids if no fire flames are present (just smoke);
    Use halon and protective equipment if flames are present;
• Inspect the seat if the fire was estiguished;
• Continue monitoring.
 5.9 FIRE ON BOARD
UNDER-FLOOR FIRE/HIDDEN AREAS

• Allert CC;
• Try to find a hot spot using the back of your hand;
• Try to gain access, be careful as this action can introduce smoke/heat in the pax cabine;
• Discharge halon in the penetrated area using PBE and fire gloves;
• To prevent smoke from enteringnthe cabin, use any dampened material;
•   Reseat pax, instruct to keep low and cover nose and mouth with
    any available materials.
 5.9 FIRE ON BOARD
ENGINE FIRE  
“ENGINE FIRE ON THE LH/RH SIDE. EVACUATE” via PA
 5.9 FIRE ON BOARD
APU fire on ground „APU FIRE – EVACUATION” via PA

LANDING GEAR FIRE

 5.10 CROWD CONTROL

The control of passenger movement begins when they have been instructed to release their
seatbelts and move to the nearest exits. This can be succeeded by using positive commands and
arm movements.
Crewmembers must have absolute control of the situation, and be assertive in the way
commands and instructions are given to passengers. Not all passengers will react in the same
manner.

Possible reactions:

• Panic (screaming, crying, hysteria).

• Negative panic (does not react, frozen).
• No perception that danger exists.
• Will insist on leaving by the door they entered.
• Exiting with carry-on baggage.
• Returning to seat to re-stow baggage.
• Want to take control of evacuation.
• Pushing.
• Jumping over seatbacks to get ahead, disregarding others.
 5.11 RAPID DISEMBARKATION

• Is a precautionary egress from the aircraft in situations assessed by the crew members as
deviating from normal conditions but not being an immediate emergency, i.e. not posing an
immediate threat to passengers and crew members on board, but which may escalate into an
emergency.
• Rapid disembarkation usually happens at the airport.
• Aircraft doors which were used for boarding are also used for a rapid disembarkation, i.e. with
stairs or air bridge(s). 

• Emergency exits and slides are not used in a rapid disembarkation unless the crew members
decide that this has become necessary and will give the relevant command to passengers. 
• Rapid disembarkation is a rapid egress from the aircraft, therefore passengers and crew
members will leave all their belongings on board unless they are instructed otherwise. (Bomb on
board)
• Crew members’ instruction (i.e. words used) for a rapid disembarkation will be different from that
to evacuate.
• It is essential that passengers listen to what the crew members are saying, remain calm and leave
the aircraft as instructed and as soon as possible.
 Part VI

STANDARD OPERATING PROCEDURES

 6-CONTENT OF THE CHAPTER

6. STANDARD OPERATING PROCEDURES

6.1 GROOMING REGULATION;

6.2 BRIEFING;
6.3 PRE-FLIGHT CHECK;
6.4 REFUELING WITH PAX ON BOARD;
6.5 SECURITY SEARCH DURING TRANSIT STOP;
6.6 DE-ICING/ ANTI-ICING;
6.7 TURBULENCE.
 6.1 GROOMING REGULATION
Female Male

Uniform- Wearing the uniform or parts of it is only allowed during flight duty, on the way from and to duty
and on deadhead flights. The uniform must be clean and in good condition. For night stops, the
crewmember should have spare clothes in his/her luggage.
Hairstyle -Must be clean. Hairstyles should be simple Hairstyle- should be classic and properly shaped
and attractive. and trimmed on a regular basis
Braiding - may be used as part of a flattering Note: Males should be clean-shaven or short
hairstyle, rolled hairstyles, hair braided secured in a beard. Moustaches, long beards, goatees are not
bun. permitted. NOT accepted artificial colours.
Makeup - . A moisturizer and foundation prior to   Hand and nail care- are to be well cared. Nails
makeup application will help combat cabin dryness. must be kept trimmed and clean
Use red lipstick to emphasize your Smile.  Lotions/Colognes-Are to be used
conservatively.
Hand and Nail Care- Muted shades of beige, clear or
red polishes  Hair-Must be clean, neat and dandruff free.
Hairstyles should be simple,
Weight -Ex: 160 CM. - 110 UN. = 50 KG attractive and conventional, complimenting the
Perfumes /Colognes-Are to be used conservatively individual and be conductive to uniformity. Trendy
or unkempt styles are unacceptable
 6.2 BRIEFING

All crew must be present in the briefing room one hour

before flight

             The commander informs the SCC about the details of the flight, such as communication in
normal and emergency situations, special passengers, meteorological conditions, time of flight,
expected slots, or other events pertinent to the operation of the flight
SCC must chec all documents for CC and  to discuss about   the importance of safety duties and
responsibilities, to ensure crew communication, coordination and crew awareness during unplanned
events. Highlight the need for the cabin crew to:
• Respond promptly and efficiently to any unusual, abnormal or emergency situation
 • Communicate with flight crew and Senior Cabin Crew.
The briefing will include: Service briefing and Safety briefing
 6.3 PRE-FLIGHT CHECK

Pre-flight checks are carried out as soon as the crew boards the aircraft prior the
first flight:

• of the cabin crew on an aircraft during a duty period;

• after a new cabin crew has assumed control of the aircraft cabin;
• after an aircraft has been left unattended by a cabin crew for any period of time
Each CC member has her own primary area of responsibility on board the aircraft in
accordance with the emergency equipment checklist . Equipment found at a wrong
place shall be restowed and secured at the appropriate location

During the pre-flight check, cabin crewmember has to check? 

 6.4 FUELING WITH PAX ON BOARD

An announcement will be made regarding the initiation of refueling and compliance with the
rules (No smoking / Unfasten seatbelt / do not use lighters)
The use of the toilet and the movement of the PAX through the salon is prohibited
At least one CC must be positioned at each door to be prepared for a possible emergency
evacuation.
A CC must stand at the emergency exits to monitor the fuel supply process
One pilot will remain in the cockpit and another outside (one in the viewfinder of another)
A fire truck should be present near the aircraft.
Ground service personnel are not allowed on board during refueling
During refueling, two stairs must be positioned on board the AFT / FWD or a door must be  in
armed possition the opposite side of the supply.
Once the fuel supply is finished, you will hear the cockpit command “REFUELLING IS COMPLETED”
Following the command, the door that was armed must be disarmed at the SCC command
   In case of a strong smell of fuel or upon observation of any other hazardous situation, the
flight crew must be informed immediately.
6.5 SECURITY SEARCH DURING TRANSIT STOP

 Cabin crew performs headcount of remaining pax on board and reports CMD
 Cabin crew initiates the security search procedure of the entire cabin to detect luggage
forgotten or intentionally left by pax disembarked.
 To identify luggage, passengers will be asked to remove the luggage from the
compartment and place it on their arms.
 All seats search, seat pockets, the space between seats, walls
 Lavatories
 Storage compartments, including baskets and storage equipment compartments

The end of the security search "Position N # security search done" must be reported
to SCC
 6.6 DE-ICING/ ANTI-ICING
DE-ICING ANTI-ICING

It is the procedure of It is a procedure to prevent

removing snow or ice from the accumulation of snow
the surface of the plane. or other solid precipitation
The reagent used for de- on the surface of the
icing is a combination of aircraft using only clean
hot water and special reagent for a period of 30
reagent at the decision of min.
CMD
If a decision is made to de-
ice the aircraft, the captain
will make a PA to inform
the cabin crew and
passengers
 6.7 TURBULENCE

LIGHT -Turbulence announcement

         Extension of service
MODERATE- The turbulence announcement shall be made
                       Check Pax for belt engagement
                       Stop serving hot drinks.
SEVERE/ EXTREME-Turbulence announcement is made in the cabin
                                  Pax must fasten the seatbelt(if possible - CC safety has priority)
                                  All service is stopped
                                  Cabin Crew must be seated  with seatbelts fasten.

In case of service  the trolley must be fixed between the seats on the diagonal
placed on the brake. Cabin crew occupies the nearest vacant seat otherwise it
will sit down between the seats.
 Part IX

SECURITY & SAFETY PROCEDURES

 9-CONTENT OF THE CHAPTER

9. SECURITY & SAFETY PROCEDURES

9.1 BOMB THREAT;

9.2 HIJACK;
9.3 SECURYTY SEARCH;
9.4 UNRULY PAX.
 9.1 BOMB THREAT
• Inform other CC and FC
• Get the bomb on board QRC nr 27
• Make an EOD announcement
• If it can not be removed don’t move it
• Relocate PAX

CC should make preparations to relocate the device to the LRBL. (If possible)
1. clear a route from the device to the LRBL;
2. allocate roles to each member of the cabin crew;
3. prepare the LRBL for the device by packing the floor with soft material;
4. evaluate if the device can be taped to the door;
5. check the device for signs of attachment to static objects;
6. slide a safety card underneath to check for anti-handling devices. If such a device is
found, the IED should not be moved.

It is very important that cabin crew members refrain from:

7. disturbing the device any more than necessary;
8. cutting any string or tape which is under tension;
9. opening any closed containers;
10. disconnecting or cutting any wires or electrical connections.
Thank you for attention