PERSONAL EFFECTIVENESS &

INTERPERSONAL SKILL

BY

DR SEGUN IROKO

THE REDEEMED EVANGELICAL MISSION YOUTH 1

OBJECTIVES OF THIS COURSE

Is to Identify and
manage who you her

THE REDEEMED EVANGELICAL MISSION YOUTH 2

KEYS TO PERSONAL
EFFECTIVENESS

The keys to personal effectiveness are

contained in the 4 D’s
 Desire
 Decision
 Determination
 discipline

THE REDEEMED EVANGELICAL MISSION YOUTH 3

THE PSYCHOLOGY OF
PERSONAL EFFECTIVENESS
1. Law of control
One way to achieve the psychology of personal
effectiveness is to always practice the law
of control over events around you i.e. if
you set out to achieve something and end
up achieving it, then you are in control.
Vice versa means you are not in control.

THE REDEEMED EVANGELICAL MISSION YOUTH 4

THE PSYCHOLOGY OF PERSONAL
EFFECTIVENESS CONTD.
2. Self concept
Self confidence is a major pre-requisite.
Begin to ask yourself:
 What are you trying to do
 Build a great career?
 Why are you doing what you are doing?

THE REDEEMED EVANGELICAL MISSION YOUTH 5

THE PSYCHOLOGY OF PERSONAL
EFFECTIVENESS CONTD.
3. Your language
 Always be affirmative

Affirm ‘ I am well organized’

‘act as if’ – ‘pretend to be’ and work towards
being a good manager.

THE REDEEMED EVANGELICAL MISSION YOUTH 6

PERSONAL EFFECTIVENESS
TECHNIQUES
 Take some minutes everyday to Read,
Reflect, Review and THINK about what you
are doing.
 True greatness starts from
 Introspection
 Retrospection
 Solitude and
 Evaluation of life activities – every morning

THE REDEEMED EVANGELICAL MISSION YOUTH 7

KEY PERSONAL EFFECTIVENESS
TECHNIQUES
The following are some key techniques:
1. Determine your Goals and objectives
To define goals use the SMART approach. Make
them:
Specific,
Measurable,
Achievable,
Realistic
Time bound- what gets measured gets
done
THE REDEEMED EVANGELICAL MISSION YOUTH 8
KEY PERSONAL EFFECTIVENESS
TECHNIQUES

2. Make detailed plans

‘He who fails to plan, plans to fail’. All
successful people are planners, they plan
over and over, on paper and this makes
things easier. Unsuccessful people do not
plan.

THE REDEEMED EVANGELICAL MISSION YOUTH 9

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.

3. Use a To-Do List:

Always work from a list. Each week make a
plan of what to do (best done on Sundays). It
takes about 12 minutes per day to make a
list but you save 10 times to 12 times the
time it takes to make a list. Use diaries and
planners.

THE REDEEMED EVANGELICAL MISSION YOUTH 10

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
4. Set priorities such as: (80/20 rule)
20% of what you do accounts for 80% of your
results.
Make an ABC list of your activities.
 A – Must
 B – Should
 C – Nice
 D – Delegate
 E – Eliminate

THE REDEEMED EVANGELICAL MISSION YOUTH 11

KEY
5. PERSONAL
THE EFFECTIVENESS
TIME MANAGEMENT MATRIX

TECHNIQUES CONTD.
Urgent Not Urgent
Important ACTIVITIES: ACTIVITIES:
Crisis Prevention
Pressing problems Relationship building
Deadline–driven Recognizing new
projects opportunities
Planning, recreation

Not Important ACTIVITIES: ACTIVITIES:

Interruptions, some Trivia, some mails,
calls, some mails, some some phone calls,
reports, some meetings. time wasters,
pleasant activities.

THE REDEEMED EVANGELICAL MISSION YOUTH 12

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.

6. What is the most valuable use of my time right

now?
Never do anything that is not the most valuable of
your time. Keep your mind focused and force
yourself to do that which is the most valuable use
of your time. Sometimes it could be to socialise,
stay with family, go to bed instead of watching
television.
THE REDEEMED EVANGELICAL MISSION YOUTH 13
KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
7. Focus on your Key Result Areas (KRA)
These are your number one priorities; the
things you have been hired to do and the
results are being expected. Also know your
boss/ subordinate’s KRAs.

THE REDEEMED EVANGELICAL MISSION YOUTH 14

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
8. Concentration
Stay with whatever you observe as your top
priority task. Stay with it till it is 100%
complete.
9. Overcome Procrastination
‘Do it now’ is a great personal effectiveness
Affirmation. Break work into different
pieces, get it done and reward yourself for
it.

THE REDEEMED EVANGELICAL MISSION YOUTH 15

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
10. Develop Blocks of Time
Develop blocks of time when work can be
done. 3 hours of unbroken time is more than
44 days of distracted work. Use ‘do not
disturb’ sign to create unbroken time while
working. The best times are:
 1 hour first thing in the morning
 1 hour during break period
 1 hour after close of work

THE REDEEMED EVANGELICAL MISSION YOUTH 16

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
11.Control Interactions
e.g. Use ‘do not disturb signs’, and stand up
when an unwanted visitor walks in, meet
unexpected visitors outside the office e.g.
conference room.
12. Control of Telephone Calls
Have all calls screened and have a call back
time.

THE REDEEMED EVANGELICAL MISSION YOUTH 17

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
13. Effective meetings
Run meetings as investments as meetings nave
cost (up to N13,000 – N65,000 or more): ask
yourself why you are spending this money.
Spend only 25-50 minutes in meetings.
According to Peter Drucker, anything more
than 25% of managerial time in meeting is a
waste.

THE REDEEMED EVANGELICAL MISSION YOUTH 18

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
14. Batch your Tasks
You gain a learning curve of 80% when you do
things that are alike. You can save time
when you batch your phone calls,
correspondence etc. And do them at once.
15. Reading Materials
Read newspapers speedily, read top priorities
in magazines using the table of contents, in
books, read only critical chapters.

THE REDEEMED EVANGELICAL MISSION YOUTH 19

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
16. Organize workspace
Put things in files and always have one thing in
front of you. Finish this before starting a
fresh task.

17. Delegate and Supervise

Delegate the right tasks to the right persons.

THE REDEEMED EVANGELICAL MISSION YOUTH 20

KEY PERSONAL EFFECTIVENESS
TECHNIQUES CONTD.
18. Balance and Moderation

Maintain good health – rest, eat the right food

and exercise. Pay attention to your
relationships – people you care about and
people who care about you. (spouse,
children, family)

THE REDEEMED EVANGELICAL MISSION YOUTH 21

INTERPERSONAL SKILSS
 Several factors determine the way an
individual behaves. These include:
 Nurture: Inherited traits from parents
 Nature: The social, political, economic
factors.
 Educational qualification/Status
 Past experience
 these would determine your personality
type

THE REDEEMED EVANGELICAL MISSION YOUTH 22

PERSONALITY TYPES
1. Introvert
A person who is more interested in his or her
own thoughts and feelings than in things
outside him/herself, and is often shy and
reserved.
To communicate effectively,
Give room for listening, use questions (let your
questions be open and reflective, to
ascertain their point of view). Use
summarizing skills to move the
conversation towards something conclusive.
THE REDEEMED EVANGELICAL MISSION YOUTH 23
PERSONALITY TYPES
2. Extrovert
A lively and cheerful person who likes to be
with others and to attract attention.
To communicate effectively,
Show genuine interest in the discussion. Be
attentive at every point of the conversation.
If facts about the issue could be helpful,
have them handy! Seek clarity and
conciseness to enhance your decision making
process and solicit for feedbacks

THE REDEEMED EVANGELICAL MISSION YOUTH 24

UNDERSTANDING BEHAVIOUR
1. Behaving Naturally
Instinctive mode of behaviour are behavioural
patterns that are:
 Self protective
 Emotion satisfying
 Conflict generating
 Detrimental to the goals of the organisation

THE REDEEMED EVANGELICAL MISSION YOUTH 25

UNDERSTANDING BEHAVIOUR
2. Behaving Appropriately
A more constructive behaviour would lead to:
 Cooperation

 Openness

 Self confidence

 Willingness to learn from mistakes

THE REDEEMED EVANGELICAL MISSION YOUTH 26

UNDERSTANDING NEEDS
1. Prioritizing Needs
In order to understand needs, you must prioritize the needs
of the individual. The five stage hierarchy of needs are:
 Basic needs
 Security
 Esteem/recognition
 Self Actualisation
Note that the provision of basic needs (food, shelter &
clothing) does not give satisfaction.
 Aspire to provide higher level needs such as
responsibility, progress and personal growth of staff
 Say ‘well done’ to make people feel their contribution
is appreciated.

THE REDEEMED EVANGELICAL MISSION YOUTH 27

UNDERSTANDING NEEDS
2. Learn to Listen
 Give staff ample opportunity to express their
feeling irrespective of their personality type
 Ask open ended questions that encourage
total honesty
 Don’t assume you know keep asking
questions
 Practise reading people’s body language, it
often time suggests the state of mind.

THE REDEEMED EVANGELICAL MISSION YOUTH 28

UNDERSTANDING NEEDS
3. Communicate clearly
 Encourage communication irrespective of the
status of the employee.
 Cut bureaucracy. This could impede the
effective flow of communication, and cause
some inefficiency in the system
 Maintain physical contact at times rather
than using the phone
 Ensure you understand, don’t assume you do

THE REDEEMED EVANGELICAL MISSION YOUTH 29

UNDERSTANDING NEEDS
4. Team Efficiency
Teams are effective when people learn to work
together. You need to:
 Understand each group member and how
their behaviour changes within the team
 To achieve cohesive behaviour in a work
environment, team members need to
overcome defensive behaviour with one
another
 People need to be comfortable to work well
together.
THE REDEEMED EVANGELICAL MISSION YOUTH 30
CONCLUSION
One of the best approaches to enhancing
interpersonal skills, minimizing conflicts and
fostering unity in the workplace, is:

To develop the ability to listen, follow

directions, recognize different
temperaments, communicate clearly, build
confidence in employees and encourage
participations in tasks.

THE REDEEMED EVANGELICAL MISSION YOUTH 31

THE END

THANK YOU!!!!!!!!

THE REDEEMED EVANGELICAL MISSION YOUTH 32