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  • Business Communication Ii

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    Gloria M Ramos Rosado
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    This document discusses communication. [1] Communication is defined as the process of exchanging information, thoughts, messages, ideas, emotions and feelings between a sender and receiver. [2] There can be barriers to effective communication such as cultural differences, a noisy environment, emotional states, and perceptual frames of reference. [3] Overcoming barriers involves improving language skills, using clear adapted messages, multiple channels, feedback, self-awareness, an open mind, and asking questions.

    Original Description:

    An introduction to the communication process.

    Original Title

    BUSINESS COMMUNICATION II

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    This document discusses communication. [1] Communication is defined as the process of exchanging information, thoughts, messages, ideas, emotions and feelings between a sender and receiver. [2] There can be barriers to effective communication such as cultural differences, a noisy environment, emotional states, and perceptual frames of reference. [3] Overcoming barriers involves improving language skills, using clear adapted messages, multiple channels, feedback, self-awareness, an open mind, and asking questions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views11 pages

    Business Communication Ii

    Uploaded by

    Gloria M Ramos Rosado
    This document discusses communication. [1] Communication is defined as the process of exchanging information, thoughts, messages, ideas, emotions and feelings between a sender and receiver. [2] There can be barriers to effective communication such as cultural differences, a noisy environment, emotional states, and perceptual frames of reference. [3] Overcoming barriers involves improving language skills, using clear adapted messages, multiple channels, feedback, self-awareness, an open mind, and asking questions.

    Copyright:

    © All Rights Reserved
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    Flag for inappropriate content
    of 11

    BUSINESS

    COMMUNICATI
    ON
    DR. GLORIA RAMOS
    A CHALLENGE
    Please, think for a few minutes about what
    you would include in the definition of
    COMMUNICATION

    2
    COMMUNICATION IS WHAT?
    It is a process of exchanging and sharing

    • Information
    • Thoughts
    • Messages
    • Ideas
    • Emotions
    • Feelings
    • Understanding.
    COMMUNICATIN PROCESS

    Sender Message Receiver

    Feedback
    THE COMMUNICATION
    stimulus PROCESS EXPANDED MODEL

    sending channel
    encoding
    decoding
    understanding
    Barriers
    understanding
    decoding
    encoding

    feedback

    PERSON A PERSON B
    VALUE OF
    COMMUNICAION
    • Everyone wants to be
    heard, appreciated
    and accepted.
    • Helps us complete
    tasks, achieve goals Click icon to add picture

    • Enhances
    relationships
    • Increases productivity
    • Saves time and money
    IS COMMUNICATION ALWAYS
    EFFECTIVE?
    INTERFERENCES (BARRIERS)

    1. Cultural: 2.Physical:channel,
    differences in noisy environment,
    language, level uncomfortable
    of education, surroundings,
    lack of language distractions
    skills religion
    4. Perceptual: frame
    of reference, mental
    3. Emotional: distractions,
    preoccupations, bypassing.
    illness
    WHAT DO YOU THINK WE CAN DO TO
    OVERCOME THE BARRIERS?

    • Improve language skills.


    • Clear messages adapted to
    the receiver
    • Use multiple channels to
    communicate.
    • Encourage feedback
    • Be aware of your own state
    of mind/emotions/attitude.
    • Keep an open mind
    • Ask questions when you
    don’t understand. 8
    TYPES OF COMMUNICATION BASED
    ON THE COMMUNICATION
    CHANNEL
    ADVANTAGES

    • Quick feedback
    ORAL
    COMMUNICATIO • Body language
    N
    can aid in
    • Spoken words are use understanding

    • Communication
    influenced by pitch, DISADVANTA
    tone, speed, clarity GES
    Little time to think
    before answering
    9
    TYPES OF COMMUNICATION BASED
    ON THE COMMUNICATION
    CHANNEL
    ADVANTAGES

    • Can be edited/
    WRITTEN revised
    COMMUNICATIO
    N • Provides a
    record/ backup
    • Use of signs/
    symbols DISADVANTAGES • More time to
    comprehend
    • Most common • More time to before feedback
    form of construct
    communication
    used in business • No instant feedback 10
    TYPES OF COMMUNICATION BASED
    ON THE COMMUNICATION
    CHANNEL

    • Sending or BODY LANGUAGE


    receiving of
    wordless messages Appearance, facial expressions, gestures,
    posture, tone, movement
    • It is all about the
    body language ADVANTAGES DISADVANTAGES

    Aid to effective Can become a


    communication if barrier if used
    used correctly incorrectly 11

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