ABOUT THE

HOTEL
•MR. ASHOK MITTAL IS FOUNDER OF THE LITOLIER GROUP &
CHAIRMAN OF THE HOTEL.

•HE STARTED THE RENOWED LITOLIER GROUP IN 1969 &

BUILT IT AS ONE OF THE MUMBAI MOST SOPHISTICATED
BUSSINESS WITH THE WIDEST RANGE OF EXQUITE &
ORNATE LIGHTS & CHANDELIERS.

•IN AN ERA OF GROWING AND EXPANDING HOSPITALITY THE

HOTEL ROYAL PLAZA OFFERS TRAVELLERS A UNIQUE
RETREAT.

•THE DECOR AND INTERIORS OF THE HOTEL HAVE BEEN

INSPIRED BY RENAISSANCE PERIOD, WITH AN AMBIENCE OF
VICTORIAN GRANDEUR.
Location:
It is situated in New Delhi, Hotel The
Royal Plaza is close to Jantar Mantar,
National Museum, and Connaught Place
& also nearby to India Gate and
Presidential Palace.
•Hotel_Features:
Hotel The Royal Plaza has a spa tub and a
fitness facility. Business amenities at this
4.0-star property includes a business
center, limo/town car service, and
secretarial services. This New Delhi hotel
offers a coffee shop/cafe and a bar/lounge.

•Complimentary Guest valet parking.

ACCOMMODATION
The hotel consists of 18 floors, 419 luxury guest rooms, suites & service
apartments keeping in mind the varying needs of discerning travellers.
INTRODUCTION
•THE DECOR AND INTERIORS OF
THE ROYAL PLAZA HAVE BEEN
INSPIRED BY THE RENAISSANCE
PERIOD, WITH AN AMBIENCE OF
VICTORIAN GRANDEUR.THIS IS
REFLECTED IN THE EXQUISITE ART
COLLECTION.

•THE LOBBY BOASTS OF FRENCH FRESCOS AND IS ADORNED WITH

DECORATIVE PNYX PILLARS EMBELLISHED WITH 24 CARAT GOLD LEAF WORK
STUNNING CRYSTAL CHANDELIERS AND AN EXCLUSIVE INLAY OF WORK OF
SEMI PRECIOUS STONES AND MOTHER OF PEARL.
DIFFERENT AREAS OF FRONT
OFFICE
•RECEPTION
•CASHIER
•CONCIERGE
•RESERVATION
•GUEST RELATION EXECUTIVE
•BELL DESK
RECEPTION
• IT PLAYS AN IMPORTANT ROLE IN
FRONT OFFICE SETUP.
• THIS IS THE FIRST SECTION WHERE THE GUEST COMES IN
CONTACT WITH A HOTEL EMPLOYEE.
• IT IS LOCATED IN THE FRONT OFFICE AND ITS DEAL WITH
FUNCTIONS, THE MAIN ONE BEING CHECKING IN OR
ALLOTING ROOMS FOR INDIVIDUALS OR GROUPS.
• WHEN THE HOTEL ARRIVES AT THE HOTEL,HE FIRST
APPROACHES FIRST RECEPTION COUNTER TO GIVE IN HIS
NAME IF HE HAS A RESERVATION.

• THE PMS SOFTWARE USED BY THE HOTEL IS IDS

BACK OFFICE WORK
• Print guest registration card along with their Valid
ID proof
• A&D (Arrival and departure)
• UPDATION
• C FORM- in the case of foreigners except Nepal and
Bhutan
• SLOTTING
CASHIER
• THE CASHIER IS ADJOINING
TO THE RECEPTION AND
INFORAMTION COUNTER
BUT IT IS SITUATED AT THE
CORNER. IT DOES NOT FACE
THE ENTRANCE THROUGH THE LOBBY AT THE HOTEL.

• ITS MAIN FUNCTION IS TO MAINTAIN GUEST FOLIOS.

• THE POSTING OF CHARGES FROM DEPARTMENTAL

VOUCHERS TO GUEST BILLS IS CARRIED OUT HERE.

• AT CHECKOUT TIME THE BILL ARE CLOSED BY THE CASHIER.

BACK OFFICE WORK
• If the guest hasn’t checked out then call them and
confirm whether they’re extending their stay or
not.
• If they are extending their stay then check the mail
of the extension by the company.
• Print company vouchers and then attach them
with guest bills.
• Count the cash at the end of the shift and simply
put it in the envelope.
 BELL DESK
•TO TAKE THE LUGGAGE FROM
THE CAR OR TAXI IN THE PORCH
INTO THE LOBBY AND THEN TO
GUEST ASSIGNED ROOM.

•ESCORT THE GUEST TO THE ROOM ON HIS ARRIVAL.

•PLACE THE BAGGAGE IN THE GUEST ROOM ON THE LUGGAGE RACK.

•UNDER INSTRUCTION FROM THE BELL CAPTION BRING DOWN THE

GUEST LUGGAGE FROM HIS ROOM AT THE TIME OF GUEST DEPARTURE.

•HANDLE ERRANDS REQUESTED BY GUEST OR THE EXECUTIVE.

DIFFERENT TYPES OF
ROOMS PRESENT IN
THE HOTEL
• STANDARD KING ROOM
• STANDARD TWIN ROOM
• ROYAL CLUB
• MAHARAJA SUITE
• STANDARD QUEEN ROOM
CONCLUSION
• When I first began my Industrial Training but went by ever so quickly and have left
me craving for much more. I would have to say that it is an absolutely fabulous part
of the curriculum and perhaps will remain the most memorable one.

• Needless to say that this experience was a highly enriching and educative one as I
went on from one department to another and met and got the opportunity to train
under several highly respected senior professionals.

• I learnt that every individual is different and that every one has something unique
to offer. I learnt that every job has its nuances and its value and that no job is
superior to the other. I learnt that on needs to constantly improve and improvise. I
learnt hat this is just the beginning of a long road ahead… full of challenges. But I
know that I will be able to run along because I have my foundations firmly built in. It
is here that I got the opportunity to continuously introspect and improve… as a
budding professional and as a human being.

• I will always look back at the time spent here with fondness and with pride.
COMPILED BY

MARSHAL ANSARI
(4th Semester)
AIH&TM, NEW DELHI