AccentBox

SUBMITTED TO: Dr Nusrat Khan

SUBMITTED BY: Pranav Krishna

 DEFINITION OF LISTENING

The process of receiving, constructing meaning from, and

responding to spoken and/or nonverbal messages; to hear
something with thoughtful attention.

9/4/20XX Presentation Title 2

WHAT IS ACTIVE LISTENING?

 A way of listening and responding to another person that

improves mutual understanding.
 A way of paying attention to other people that can make them
feel that you are hearing them.
 This type of listening is called active because it requires
certain behaviors of the listener.

3
Active Listening

 Pay Attention!

• Screen out distractions, including your own thoughts and feelings

• Relax and focus on the speaker
• Be present
• Maintain eye contact if possible
• Do not doodle, shuffle papers, stare out the window, etc..
 Active Listening

 Visualize to understand

• Concentrate on what is being said

• Create a mental model of the information
• Remember key words and phrases
• Keep an open mind
• Defer Judgment

9/4/20XX Presentation Title 5

 Active Listening

 Listen for ideas, not just words

• Repeated Themes
• Main Ideas
• Key Points

9/4/20XX Presentation Title 6

 Active Listening

 Do not interrupt the speaker

• Let the speaker finish,

• Pause before asking a question or providing feedback
• Finish listening before you speak
• Do not impose a 'solution’
There is nothing so annoying as to have two people talking when you're busy
interrupting.

Mark Twain
9/4/20XX Presentation Title .7
 Active Listening

• Receive input
• Focus on input
• Attach meaning to the input
• Understand and integrate into your frame of reference
• Evaluate and judge the merits
• Resolve and decide what to do with the information

9/4/20XX Presentation Title 8

9/4/20XX Presentation Title 9