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  Listening not only to the content
or facts that the speaker is
sharing.

 It is listening to the feelings and

concerns that underlie the
content being shared.

 It is paying attention to both

verbal and non-verbal cues
observed by the listener.

 It is understanding the context of

the listener as gathered from
content shared and their
accompanying emotions and
concerns.

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 THE LISTENING
ENVIRONMENT
1. The Psychological
Environment
consist of the
following:
 Codes
 Value System

 Education

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 THE LISTENING
ENVIRONMENT
2. The Physical
Environment
consist of:
 Physical Acuity
 Age
 Place
 Time

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 LISTENING HABITS
1. Find interest in every
subject.
2. Focus on what the speaker
is saying.

3. Hear the speaker out.

4. Focus on main ideas.

5. Listen first, and if

appropriate, take notes
later.

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 LISTENING HABITS
6. Work at listening.

7. Control distractions.

8. Understand and overcome

emotional reactions.

9. Seek out challenging

listening.

10. Use extra thought time to

summarize, speaker’s next
point and read between the
lines.

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 Effective listening
involves more than
just paying attention.
It also includes active,
empathic and
supportive behaviors
to tell the speaker: “I
understand, please go
on.”

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 BEST RESPONSE
MODE
Empathic/active listening
tries to create an encouraging
atmosphere for the speaker to
use in expressing and solving
the problem. Active listeners
tend to feedback to the
speaker neutral summaries of
what they have heard in
order to:
 Establish that understanding
has occurred
 Allow the speaker to continue

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 POOR RESPONSE
MODES
 Directive
 Judgmental

 Probing

 Smoothing

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 ROADBLOCKS IN
LISTENING
1. On-off Listening
 the listener has ¾ of a
minute of ‘spare thinking
time’ in each listening
minute.
 uses extra time to think
about his or her own
personal affairs, concerns
and troubles instead of
listening, relating and
summarizing what the
facilitator has to say.

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 ROADBLOCKS IN
LISTENING
2. Red Flag Listening
 To some individuals, certain
words are like a red flag.
When we hear them, we get
upset and stop listening. We
lose contact with him or her
and fail to develop an
understanding of that
person.

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 ROADBLOCKS IN
LISTENING
3. Open ears – closed mind
Listening
 Sometimes we decide
rather quickly that either
the subject or the speaker
is boring, and what is said
makes no sense.

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 ROADBLOCKS IN
LISTENING
3. Open ears – closed mind
Listening
 Often we jump to
conclusions that we can
predict what s/he knows
or what s/he will say; thus
we conclude, there is no
reason to listen because
we will hear nothing new
if we do.

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 ROADBLOCKS IN
LISTENING
4. Glassy-eyed Listening
 Sometimes we look at a
person intently, and we
seem to be listening
although our minds may
be on other things or in
far distant places.

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 ROADBLOCKS IN
LISTENING
5. Too-deep-for-me Listening
 When we are listening
to ideas that are too
complex and
complicated.

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 ROADBLOCKS IN
LISTENING
6. Don’t Rock The Boat
Listening
 many do not like to have
their opinions and
judgments challenged.
So, when a speaker says
something that clashes
with what we think or
believe, we may
unconsciously stop
listening or even become
defensive and plan a
counter-attack.

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