The Role of

Technology in
Shaping Tourism
Experiences
HELLO!
I am Kristel Pillas
I am here submit to you my Laboratory
Exercise
About
Information technology has played a central role in the
growth and development of the tourism industry. In the
early years of mass global tourism, computer systems
were used to support the internal functions of large
operators in the transportation, hotel, and food service
sectors, also central reservation systems. Today, the
travel and tourism industry is one of the most significant
users of Internet technology, which has become one of
the most important communication tools for travelers as
well as travel and tourism enterprises.
Pre-Consumption
“
It is in the initial phase of the tourism consumption
process that most of the impacts related to Internet-
based technologies are currently experienced.
Consumers use the Internet and its diverse
applications in this first stage of the tourism
experience to gather information, formulate
expectations, inform/support their decision-making,
and reserve or purchase the various components
(transportation, accommodation, etc.) to be
consumed during their trips.
Consumption
About
Internet technologies are used during the actual trip
mainly for travelers to stay connected and to obtain en
route information if the need arises. The spread of
Internet cafés at tourist destinations, the growing
number of accommodation establishments offering
(often high-speed) Internet connections, and the recent
efforts of airlines to provide in-flight Internet access to
travelers indicate that a substantial need for these
kinds of information and communication links exists.
Post-Consumption
The post-consumption stage in
the context of tourism involves
treasuring souvenirs,
remembering special moments,
reliving an experience through
photographs, sharing travel
stories, and often developing a
strong sense of attachment to a
specific destination.
Three stages of tourism
consumption

Pre-consumption Consumption Post-consumption

Planning Sharing
Connection
Expectation Formation Navigation Documentation
Decision-Making Short-Term Decision-Making External Memory
Transactions On-Site Transactions Re-experiencing
Reconstruction
Anticipation
Attachment

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THANK YOU