Institutional Routine

Maintenance with
Standard Operating
Procedures
LESSON 9
Learning Objectives

Determine the different types of maintenance that housekeepers do in

the cleaning premises of the hotel

Know the daily routines of housekeepers every after shift ends

 ROUTINE
USUAL TASK THAT A HOUSEKEEPER
MUST DO DAY IN AND DAY OUT
 ROUTINE
MAINTENANCE
• Activities that are done regularly as part of
maintenance of the hotel premises either
on a daily or weekly basis
• requires relatively minimal training or
skills
Tasks in ROUTINE MAINTENANCE

1 2 3 4
cleaning guest shampooing cleaning washing floors
rooms the carpets mirrors
PREVENTIVE
MAINTENANCE
• this is done to prolong the lifespan of
furniture and fixtures in hotels
3 PARTS
1. inspection
2. minor corrections
3. work order intiation
Tasks in PREVENTIVE MAINTENANCE

1 2 3
checking leaking checking drainage replacing
faucet bulbswasing floors
EXTERNAL
CONTRACTED
MAINTENANCE
• done to facilities that need coordination
with experts and external contractors to
maintain and repair them
Tasks in EXTERNAL CONTRACTED
MAINTENANCE

1 2
repairing elevators and cleaning external windows
escalators
EMERGENCY
MAINTENANC
E
• task that requires immediate
solution
Tasks in EMERGENCY MAINTENANCE

1 2 3
leaking gas explosions system breakdowns
 DAILY
ROUTINES
jobs being done at the end of the shift
RETURN
TROLLEY
• garbage bins must be put to the
garbage disposal and linens at
the laundry department
Materials and tools and
equipment must be cleaned
and returned to the storage
area

• Rubbish are put to the garbage

area and soiled linens are turned
over to the laundry area
 Dispose rubbish
rubbish bag should be removed from the trolley, sealed and stored in the garbage area
Replenish room
amenities
• Some hotels practice a weekly
order of guest rooms amenities,
while some are in a daily basis
Return to
housekeeping the
room allocation sheet

• when everything is sorted and

return to its proper place its time
to return allocation sheet to the
housekeeping and return the
master key to the supervisor in-
charge
TYPES OF ROUTINE MAINTENANCE

Deep Cleaning Night Cleaning

• done during off-peak season • done in some areas of the hotel
• in-depth overall cleaning that are not very visible among
guests