CHAPTER 11

Hotel Housekeeping
Subroutines
 Hotel Housekeeping Subroutines
performs certain duties related to the
maintenance of guestroom cori-doors, stairwells
elevators, vending, areas and satellite linen room
stocking and maintainance.
 TOPICAL AREA SUBROUTINES
• Cleaning and Maintenance Public area cleaning
General cleaning of guestrooms
Projects
Maintenance work-request
programs.

Rooms inspections
• Operation Controls
Total property inspections
Inventories
Personnel use (forecasting and
analysis)
Period statement critiques.
• Purchasing Cleaning and guest supplies
Linens

• Personnel administration Time card control

Payroll administration
Performance appraisals
• Communication and
training Departmental meetings

• Long-range planning Budget formulation

Cleaning and maintenance
• To ensure that all facilities and equipment are
maintained in good condition and are
functioning smoothly to reduce the risk of
interuptions to the running of the hotel.
Public Area Cleaning
• A neat and clean public areas gives the brief
description or face about the standard of hotel.
• All public area cleaning are scheduled and should
follow the daily, weekly, monthly, and period task.

General Cleaning of Guestrooms

• general or deep cleaning happens depends on the
heaviness of use, weather conditions, and the
quality of routine maintenance.
• Typically it performed by the GRA or by a special
team of employees.
Projects
• The management of every housekeeping
department requires the performance of
occasional special projects.

Maintenance Work Request Programs

• It is an authorization to perform requested
activities on a work request. These serialized
records are kept for the disposition of all problems
and discrepancies.
 Operational Controls
To improved the profitability and ensure
continued success in all operation areas.
• Room Inspection
Methods of conducting rooms inspections of
guestrooms may take many forms.

• Total Property Inspections

Methods of ensuring that the hotel or the
entirely facility is properly maintained.
• Inventories
Housekeeping inventories refer to the stocks of purchased
operating supplies, equipment and other items held for
future use in housekeeping operations. The storage areas are
secure and giving the access only to the designated
housekeeping personnel.

• Personnel use (forecasting and analysis)

Another important subroutine is the weekly or sometimes
the daily forecasting of man-hour requirements.
• Period statement critiques
Provide results of period operations, especially results
in attemps to control cost during these operating
periods.
 Purchasing
Is a process which includes buying of materials
and equipment needed by the department of an
organization to ensure continuity in product
production and supply of essential service to the
guest.
There are five (5) primary principles of
purchasing thatneeds to be upheld by the
housekeeping and the purchase department;

• Right quality

• Right quantity

• Right price

• Right time

• Right source of supply

• Cleaning and Guest Supplies
A daily basis task. The housekeeping staff should
follow the standard supplies of guestroom and guest
essentials.

• Linen
It is the only non-cotton type of sheets and a
high qualitybedsheet that ensure the guest will
feel comfortable and well rested.