Presentation of services

marketing

Member’s
1. Deepak Dubey
2. Akash Singh
3. Sharad Pathak
Location

Ansal plaza, Pari chowk

 Ordered items

Fries
Cold coffee
Cold drink
Mc Veggie Burger
2 Mc Aloo
After placing our order, after 20 minutes, we got the
order, so in the meantime, I did some productive
work.
,
 Review criteria
• Reliability
They were not able to perform the promised service dependently and
accurately
Those people said that we will get the order as soon as possible but nothing
like this happened
We ordered something else and we got something else
Then somehow they gave us our order but they didn't give straw.

 3\10
Responsiveness
Lack of willingness to
help customers as well
as us
Failed in provide
prompt service
Little bit Dissapointed
Assurance
Transactions were safely done
Employees were courteous but
lack of consistent
They failed in giving assurance
Tangibles
 ,

Place have modern equipment.

Facilities were visually appealing.
Employees have neat uniform.
Empathy
No individual attention is given to the customers.
They haven’t shown a little bit of care for us
Conclusion
• No one is perfect, they are also human being who is working and we
believe that we should find happiness in small things

• And we enjoyed.