Match the words and phrases below which

have the same meaning. For each pair decide

which is British and which is American
English.
1. Subway a. Motorway
2. City center b. Lift
3. Carry-on baggage c. Public toilet
4. One way d. Schedule
5. Return e. Economy class
6. Freeway f. Single
7. Rest room g. Parking lot
8. Elevator h. Underground
9. Coach class i. Hand luggage
10. Timetable j. Round trip
11. Car park k. downtown
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www.usat.edu.pe
MAKING ARRANGEMENTS
ON THE PHONE

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 Match beginnings 1-6 with
endings a-f.
1. Why a. be great

2. How b. free next Friday?

3. Are you c. don’t we try it?

4. That’d d. love to

5. That’s a e. about next Wednesday?

6. I’d f. good idea.

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Answering the phone:
• Hello, Erik Halse speaking.
You don’t say: I am
• Good morning, Alicorp Ltd

Identifying yourself:
• This is Marta Blanco
• It is Marta Blanco
• My name’s Marta Blanco
• Marta Blanco speaking

Ask to speak to someone:

• I’d like to speak to Anna Williams, please
• Could I speak to Anna Williams, please?
• Can I speak to Ana Williams, please?
• Is that Anna Williams?
• Could I have the sales department, please?

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Telephone (Making arrangements)

Stating your purpose:

• I’m calling about…
• The reason I’m calling is …

Making arrangements:
• Could we meet on Monday at 11:00?
• How about June 10th?
• What about April 10th?
• Are you free next Tuesday afternoon?
• What time would you like to meet?
• Is 8:00 convenient for you?
• Is 8:00 ok?
• When would be convenient for you?
• Could you please let me know?
• Can we fix a date for the meeting?
• Can we arrange a date for the meeting?
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Making or changing
arrangements.

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 Telephone (Making arrangements)

Stating a preference:
• The afternoon is free.
• The afternoon is convenient
• I prefer the Tuesday.
• The 30th is good for me.
• Tuesday would be better.
• Tuesday suits me.

Changing arrangements:
• I’m afraid I can’t come on Friday.
• We’ve got an appointment for 11.00, but I’m afraid something’s come up.
• Could we fix another time?
• I can’t make it on…

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 Prepositions
ON: With days

Could we meet on Monday.

IN: With months, years and other expressions.
I am going to visit my grandparents in October.
AT: With times and other expressions

Could you please call me at 3 pm?

NEXT: to refer to future times

I hope we can meet again next week.

WHEN: to start a future time clause

Let’s meet again when it is convenient.

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 TENSES
Present simple: To speak about a timetable

Next term runs from 1 September until 16th

December.

Present continuous: To speak about future arrangement

Mr. Toshiko is coming to our next meeting.

Future “be going to”: To speak about a plan

Next term we are going to learn about
pollution.
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Jenifer North, Sales Director at the Madison in New
York, makes two telephone calls to Cristina Verdi, a
fashion buyer in London. Listen and note: (16.55-12-
13)

a. The purpose of each call.

b. The result.

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 Listen to the second call again and
complete the extract below. (18.23 -
13)

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Role play the following
telephone situation.

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Useful language

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 SPEAKING

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 THANK YOU

16 www.usat.edu.pe
Diana Noelia Fernández Castañeda
dfernandez@usat.edu.pe

http://www.facebook.com/usat.peru

https://twitter.com/usatenlinea

https://www.youtube.com/user/tvusat

https://plus.google.com/+usateduperu

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