Empathy and Right Conduct

Dr. Shallu Joon

Assistant Professor (Clinical psychology)
Faculty of Behavioural sciences
SGT University
Empathy is….
Seeing with the eyes of another,
listening with the ears of another,
and feeling with the heart of another.

Empathy is the capacity to understand or feel what another

person is experiencing from within their frame of reference, that
is, the capacity to place oneself in another's position
• You never really know a man until you understand
things from his point of view, until you climb into his
skin and walk around in it.

• If there is any one secret of success, it lies in the

ability to get the other person’s point of view and
see things from his angle as well as your own.
Pity, Sympathy, Emotional Contagion, Empathy, Apathy

◎ Pity : “Things are bad for you , you seem as though you
need help”
◎ Sympathy : “I am sorry for your sadness, I wish to help”

◎ Emotional Contagion : “You feel sad and now I feel sad”

◎ Empathy : “I recognize how you feel”
◎ Apathy : “I don’t care how you feel”
◎ It is not enough to fell sorry for someone, we have to imagine
what it is like to walk in their shoes.
Importance of empathy

• It is an important social skill.

• Empathy allows you to better connect with people and foster healthy
relationships.
• Empathy encourages us to respect and care for each other.
• Empathy encourages us to show compassion, understanding for
others, and helps make our communities a better place to live.
• Lastly, effective leaders are empathetic.
Benefits of Empathetic listening

◎ Builds trust and respect.

◎ Enables the individual to release their emotions.
◎ Reduces tension.
◎ Encourages the surfacing of information.

◎ Creates safe environment for problem solving.

 Has someone ever
Has someone ever showed you
showed you empathy
empathy when you were going
whenayou
through hard were
time? going
through a hard time?
RECOGNIZE THE EMOTIONS
Fear
Embarrassment
Sadness
Surprise
Fear
Sadness
Pain
Anger
Disgust
Anger
Embarrassment
Sadness
Amusement
Shame
Embarrassment
Pride
Contempt
Excitement
Anger
Pride
Sadness
Shame
Disgust
Contempt
Contempt
Anger
Sadness
Shame
Pain
Pain
Sadness
Pride
Embarrassment
Shame
Shame
Satisfaction
Flirtatiousness
Love
Compassion
Love
Building empathy, starts with yourself

If you want to understand the emotions of others, you have to

learn to empathize with yourself, which is done by
understanding and accepting your own feelings and
expressing them.
◎ Can being a highly empathetic person impacts me?
◎ Can Empathy be both good and bad?
◎ Is there a deficit of empathy in healthcare sector?
Thank You