QUALITY MANAGEMENT &

HEALTH, SAFETY & ENVIRONMENT

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Quality Management

What is QUALITY ?

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Quality Management

Fitness for Use Customer Satisfaction

Conformance to
Fitness for Purpose
Requirements

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Quality Management

Quality is “The totality of characteristics of

an entity that bear on its ability to satisfy
stated or implied needs”

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Quality Management

Quality applies to

Deliverables Processes
of the project of the project

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Quality Philosophy
 Zero Defects - No room/tolerances for any
defects
 Continuous Improvement Process -
Process satisfactory today may become
unsatisfactory tomorrow
 PDCA Cycle
 TQM

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Quality Management

TOTAL QUALITY MANAGEMENT

TQM is a quality system/philosophy that
encourages companies to continuously
improve on the quality of their business
practices and products. It is a
management approach to quality
improvement through customer
satisfaction.

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Quality Management

COST OF QUALITY
 Cost of Conformance - Planning,
Training, Process Tools, Design
validations, Quality Audits etc
 Cost of Non-conformance - Scrap,
Rework, Expediting, Legal Liabilities,
Warranties etc.

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Quality Management

COST OF QUALITY
 Cost of Prevention - Good Suppliers,
Training, Detailed planning, Quality
Audits etc
 Cost of Appraisal - Design reviews,
Inspection & testing etc
 Cost of Failure - Scrap & rework,
Inventory, Warranty etc

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Quality Management

QUALITY MANAGEMENT

Project Quality Management includes the processes

required to ensure that the project will satisfy the needs
for which it was undertaken. It includes “all activities of
the overall management function that determine the
quality policy, objectives, and responsibilities and
implements them by means such as quality planning,
quality control, quality assurance, and quality
improvement, within the quality system”

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Quality Management

QUALITY MANAGEMENT
 Quality Planning - is the preparation, checking and
recording of actions that are necessary to achieve the
standard of product or service that the customer and
legislation requires.
 Quality Control - is the set of processes for planning
and monitoring the project to ensure that quality is
being achieved.
 Quality Assurance - is the set of processes and
procedures required to demonstrate that the work has
been performed according to the quality plan.

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Quality Management

QUALITY PLANNING

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Quality Management

QUALITY PLANNING / Tools & techniques

Benefit/Cost Analysis: Involves estimating tangible &
intangible costs and benefits of various quality
alternatives and then to assess the relative desirability
of the identified alternative.
Benchmarking: With other project
Flow Charting: Cause-Effect Diagrams and Process
Flow Charts
Design of Experiments: Experimenting for possible
alternatives.

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Quality Management

QUALITY CONTROL

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Quality Control
Normal Distribution Curve

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Quality Control
Process Control Chart

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Quality Control
Pareto Diagram

Pareto Diagram - Ranks cause

from the most significant to the
least significant

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Quality Control
Cause & Effect / Ishikawa / Fishbone Diagram

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Quality Control
Sampling Methods
Acceptance Sampling - Whether the lot produced shall
conform to specifications or not.
Attributes Sampling - Whether a specific attribute
(weight / size etc) is acceptable attribute before
rejection of the part.
Variable Sampling - Used to measure the degree to
which the result conforms to the specification.
Special Causes and Random Causes

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Quality Control

Scatter Diagrams / Trend Analyses

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Quality Management

QUALITY ASSURANCE

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Health, Safety & Environment
Health, Safety and Environment (HSE) involves
determining the standards and methods required to
minimize to a level considered acceptable by the public,
the legal system, users and operators and others, the
likelihood of accident or damage to people, equipment,
property or the environment. This involves ensuring that
these standards are respected and achieved in operation
and reviewing them to ensure their continued validity. It
also entails proper appreciation of the legal and
corporate environmental control and reporting
procedures required for the project.

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Health, Safety & Environment

Responsibility of Project Manager

 To make sure that HS&E policy is
developed
 To facilitate training
 To ensure that HS&E reporting, review
and improvements

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Health & Safety Management

UK Statutory requirements states that all

projects should appoint the following:
 A Planning Supervisor - Ensures that H&S
requirements are met, H&S Plan is in place and details of
the project are reported.
 A Principal Contractor - Ensures that H&S rules
are being followed and encourages the cooperation
between all the Contractors.
 Designers - Ensures safe design, keeps Planning
Supervisors informed and updates H&S Plan.

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Environment Management

Environment Management in HS&E

deals with three broad aspects
 Consideration of the impact of any releases
made by the project to the environment
 The Environmental policies, manuals for the
project
 Environmental reporting requirements as per
legal/statutory requirements

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Environment Management

The project Manager should pay full

attention to
 The impact of the project on the environment
 The environmental policies, manuals and the
required planning
 Reporting requirements

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ISO 14001: 1996

Some advantages of implementing

ISO 14001:
 Helps to provide a base for using sound,
integrated and systematic approaches and
making it a part of organizational work
 Ensures the EMS is system dependent
 Makes the organization a leader in
environmental planning and implementation

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Quality Management

Thank You for your kind attention

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