Chapter -5

Organizing pharmaceutical service

Prepared by Ashenafi K (B.pharm)

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 Objective
After completion of this session the student will be able
 Describe pharmaceutical service
 Describe roles and responsibilities of
 individuals
 Describe ways to recognize employees
 Describe ways of communication
 Explain ways to collect information

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 Pharmaceutical service
 Pharmaceutical service :- is a service that provided in the
pharmacy by trained and qualified professionals .
Includes
 Filling prescription
 Compounding
 Dispensing
 Counseling
 Provision of drug information
 Monitoring drug use and etc.

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 Roles and responsibility of individual in
organizing of pharmaceutical service
1. Clear out unnecessary items
2. Make sure everything’s optimally placed
3. Put workflow system in place
4. Keep a schedule
5. Identify problem areas
6. Don’t forget the parts that you can’t see

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 Cont …..
 Encouraging :- is the process to inspire with
courage ,spirit or confidence or to stimulate
some one to do something .
 Rewarding :- Is something paid to a person for
the return of something or
giving you a good feeling that you have done
something valuable, important , etc. e.g.
giving you money or profit

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 Cont…..
 Five ways to recognize employees for a job
well done
1.Write a thank –you card .
2.Give them a shout –out at all-hands meeting
3.Encourage peer-to-peer recognition
4.Take your employee out of the office
5.Invest in their future

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 Types of communication
• Verbal vs non –verbal communication
• Verbal communication :- is the use of words to
convey a message . Some forms of verbal
communication are written and oral communication
• Examples of written communication
 Letters
 Texting
 Emails
 Books
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 Cont….
• Examples of oral communication
 Face to face conversations
 Speech
 Host on a radio
 Interviews

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 Cont ….
• Nonverbal communication :-is the use of body
language to convey a message .
• Examples of Body Language communication
 Waving
 Head nod
 Finger tapping
 Arms crossed over chest
 Making eye contact
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 Cont….
 Handshakes
 Hugs
 Smile
 Sign language

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 Cont …..
 Ways to collect ideas from team
1. Make it personal
2. Schedule regular team brainstorms
3. Build the right environment
4.Create innovation zones

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 Cont ….
5.Be transparent with overall goals
6. Ask the team what they want to learn
7.Create a rotating culture
8.Build a shared idea bank

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 Cont …..
 Five ways to encourage new ideas
1.Empower Employees
2.Set aside time
3.Don’t fear failure
4.Work out inexpensive pilots
5.Be an innovative

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 Cont …..
 Effective way of communication with
colleagues
1.Listen actively
2.Speak with discretion and talk face to face
3.Offer constructive criticism
4.Build and earn trust
5.Get personal but don’t be too casual

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 Cont……
 Ways to improvement communication
1. Put the other person first
2. Ask meaningful question
3. Personalize your communication to fit
individual needs
4. Write meeting minutes
5. Align , correct and realign

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 Cont……
6.Learn how to react to written communication
7.Ask for clarity before drawing conclusion
8.Don’t overlook anyone
9. Take other perspectives into account
10. Learn behavior patterns of one another

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 Cont…..
11.Consider communication preference and
technology
12.Tell them how what you’re communicating is
relevant to them
13. Pay attention to tone

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 Cont…..
 Tips for helping and supporting colleagues at
work
1.Great coworker : say hello to your colleagues
when you see them
2.Check in : Ask how your colleagues are feeling
and how their day is going

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 Cont …..
3.Listen : Pay attention to what they say
4.Make eye contact :Maintaining eye contact is
important for respectful communication

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 Summary
 What is pharmaceutical service ?
 Write ways of communication ?
 What are ways to encourage new ideas?
 What are ways to improve communication ?

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Thank You!

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