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Chapter 1: Introduction to

Organizational Behaviour
Instructor: Nguyen Thi Thu Thao
University of Foreign Trade
Contents
• Definition of OB
• What to study? (Scopes of OB study)
• Why to study? (The Importance of OB)
• How to study OB? (Tools to use for study)
What is Organizational Behaviour?
• The study of human behaviour in organization setting
• The study and application of knowledge about how
people act within the organization
• The study of the structure, functioning and
performance of organizations, and the behaviour of
groups and individuals within them
What to study in Organizational behaviour?
• Three levels of study:
- Individual level
- Group level
- Organizational level
Individual level
• Impact of personality on performance
• Employee motivation
• Emotion, stress and well-being
• Perception and attitude
Group level
• How to create effective team and group
• Leadership
• Power and politics
Organizational level

• Organizational structure

• Organizational change
Why to study Organizational Behaviour?
• Issues for discussion:
- How do you know which job fits you most?
- If you are a group leader, how do you manage your group’s work
effectively?
- You are manager of a marketing department and you have closer
relationship with some members but not all, what could be the issues
arising within your team?
- When you want to make a change or having better information from
your organization, should you choose an outsider or insider to be your
manager?
Importance of Organizational Behaviour
• It helps individual understand herself/himself
(personality, emotion, job fit)
• It helps manager to manage human resources
effectively (Motivation, Leader-Member Exchange)
• It helps organization to understand, predict and
influence events for achieving organizational
objectives and in response to changes
How to study Organizational Behaviour?
• Textbook readings: Theories, case studies
• Journal articles: google scholars
• Reflect theories in your own experience and
observation
• Actively involve in class discussion
• Question

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