B C O 11 0 2 I N F O R M AT I O N S Y S T E M F O R

BUSINESS

 BARRY'S BEANS
CASE STUDY CLIENT SCENARIO
Presented by: Student ID

                                                Nathasha
         Nathan
           s4620165

Lau Xin Yan s4620182

​
Lai Jia Xin s4646766

Nivashini Anbanandhan s4648089

Introduction and Client Background
BA RRY’ S B EANS
INTRODUCTION
 Headquarters is located in the suburb of Melton in Melbourne
 Information system consulting services
 Outlets are opened in several Central Business Districts
1. Customer Relationship Management (CRM)
 Planned to set up business internationally
2. electronic Commerce (eCommerce)
 Implement an information system for the outlets’
 Proposed information system solution
 ‘value-add’ the coffee experience
 Determines problems and advantages
 improve their computer systems:

1. To manage their customers’ base and loss

2. using Cloud Customer Relationship Management (CRM) 

 Customer Relationship Management

BENEFITS  ISSUES

• Well-organized information • CRM cannot meet all business needs

• Help the company attract new customers and • Staff does not use CRM system
retain repeat customers • Facing unemployment
• CRM system facilities proper information
• Long-term high cost
exchange between company and customer

• Easier to plan future business strategies

Current Trend
 Recommendation
• We recommended Barry's Bean Company to use
Cloud-based CRM system

• Cloud computing a way to store and process data

• CRM is a technology platform

• Cloud-based CRM system can integrate today's

enterprise system
 • Cloud-based CRM systems can reduce the
capital cost

• Cloud-based CRM systems are more

Cost Versus flexible, easier and cheaper
Benefits
• Cloud-based CRM can be accessed
anywhere with the internet

• Cloud-based CRM systems reduce the

time to search customer data
 • Less Annoying CRM helps enterprises
gain the benefits of Cloud-based CRM at a
lower cost
Cost Versus • $15 per month
Benefits
• 30-days free trial
 Challenge might face by Berry's Bean
Company
• Company will face trouble in managing customer data

• Company data may be risk or disappear

• The calendar in mobile phone software of Less Annoying CRM is  hassle
to use

• Less Annoying CRM do not have project management tools and marketing
automation tools
Outline of Implementation
 People
o An accurate excursion for the development of its workers
o Plant managers will work out the specifications of the CRM
system procedures
o Delegated training will be carried out  by professional to the
Barry's Beans employees
o Assist for identifying data, developing workflow related
information, concentrating on marketing strategies and handling
client request
o Establish a bonding and understanding between the company and
their clients
 Types of Risk Likelihood Possible Mitigation Strategies
No staffs for project in some divisions. Medium Qualified and skilled staffs should be
present in all division.
System’s cost unstable in some areas. Medium The maintenance cost must be developed
adequately.
Data backup and disaster recovery are not High Instructions should be given and
considered if CRM has not applied. mechanism for disaster recovery should be
applied.

No modifications made to control process. High Proper Improvement should be enforced in

the control process.
Introduction of contemporary CRM technology High The organization should utilize the
arrangement into job atmosphere. technologies that are excellently
integrated.

Risk
 Roll-Out Plan

DIRECT PILOT PHASED

CONVERSION CONVERSION CONVERSION
Roll-Out Plan of BARRY’S BEANS COMPANY
 Security

Issues Occur While The Solution To Overcome

Implementing New System Security Issues

 Authentication  Physical Control

 Privacy Issues  Access Control
 Data Integrity Attack  Communication Control
 Conclusion
• An advice to address their needs in an easily accessible
framework

• Barry's Beans preferred Cloud-based CRM

solutions

• Staffs will still be linked and alerted to the works

• Challenges will be limited 

• Satisfy their needs and expectations