CONSUMERS RIGHTS

NAME:-SOURAV MANDAL
ROLL NO:- 02
M.COM SEMISTER 1
6204833991
UNDER THE GUIDANCE OF
DR. M.M NAZRI
 WHO IS A CONSUMER ?

 Does not include any person who buys goods for resale or
commercial purpose and services for commercial purpose

 However any person who buys goods for commercial use but
exclusively for his livelihood by means of self employment is a
consumer.

 Legal heir of consumer in case death of consumer

 Who is NOT a Consumer?
The person who
Obtain Goods or Services for Free.
Obtain Goods or Services for the purpose of Resale (Means
of Commercial purpose).
But person of Goods bought and used by him
exclusively for the purpose of earning his livelihood by
means of self-employment is a CONSUMER.
Consumer Rights
Six consumer Rights have been defined in the Bill
1. Be Protected against Marketing of Goods and Services
which are hazardous to life and property.

2. Be informed of the Quality, Quantity, potency, purity,

standard and price of Goods or Service.

3. Be assured of accesses to variety of Goods or Services

at a competitive price.

4. The Right to be heard and to be assured that consumer

interest will receive due consideration at appropriate for a.

5. The Right to seek Redressal against unfair trade practices or

restrictive trade practice or unscrupulous exploitation of consumer
and
6. The Right to Consumer Awareness
Complaints to Authorities
A complaint relating to violation of consumer rights or unfair trade practices or
false or misleading advertisements which are prejudicial to the interests of
Consumer as a class, may be forwarded either in writing or in electronic mode,
to any one of the Authorities namely :-

 The District Collector or

 The Commissioner of Regional Office
or
 The Central Authority
Central Consumer Protection Authority

• The central government will set up a Central Consumer

Protection Authority(CCPA) to promote, protect, and enforce the
rights of consumers. It will regulate matters related to violation of
consumer rights, unfair trade practices, and misleading
advertisements.
• The CCPA will have an investigation wing, headed by a Director-
General, which may conduct inquiry or investigation into such
violations.
Who can
Who canfile
filethe
theComplaint?
Complaint?
• Complainant means :-
 A Consumer
 Any Voluntary consumer association registered under any law
 The central Govt. or any State Govt.
 The Central Authority
 One or more consumers where there are numerous consumers having
the same interest
 In case of the death of a consumer legal hires
 In case of the consumer being a minor his parent or legal guardian
 Consumer Courts
DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION – in District Head Quarters

Limit up to 1CR worth of Cases

STATE CONSUMER DISPUTE REDRESSAL COMMISSION

Limit up to 1CR to 10Cr worth of Cases
Appeals against the order of any District Commission with in the State

NATIONAL CONSUMER DISPUTE REDRESSAL COMMISSION

Limit upto 10CR and above worth of Cases
Appeals against the order of any State Commission
Appeals against the orders of the Central Authority.
 Mediation
 For the purpose of Mediation the National Commission, State
Commission or the District Commission shall prepare a panel of
the mediators to be maintained by the consumer mediation cell
attacked to it on the recommendation of a selection Committee of
that commission.
 Where the consumer Disputes could not be settled by the
mediation the District Commission, the State Commission , the
National Commission shall continue to hear all the issue involved
in such consumer Disputes.
 PUNISHMENT FOR FALSE OR MISLEADING
ADVERTISEMENT
Any manufacturer or service provider who cause a false
or misleading advertisement to be made which is
prejudicial to the interest of consumers shall be
punished with imprisonment for a term which may be
extend to two years and with fine which may extend to
ten lakh rupees; and for every subsequent offence, be
punished with imprisonment for a term which may
extend to five years and fine which may extend to fifty
lakh rupees.
 Offence and Penalties
Penalty for non-compliance of direction of Central Authority –

• Whoever, fails to comply with any direction of

the Central Authority under Sections 20 and
21, shall be punished with imprisonment for a
team which may extend to six months or with
fine which may extend to twenty lakh rupees,
or with both.
PROBLEMS OF CONSUMER IN THE MARKET
UNFAIR TRADE PRACTICES
 1
Making false
claims about
a product
 Claiming that goods are from a
2 certain country when they are
not
3 Claiming
that used
goods
are new
 4
Charging a
price higher
than what
was
estimated by
the seller,
unless both
parties had
agreed upon
the final price
earlier
 Ranking of target States/UTs in term of overall consumer awareness

Chandigarh Chandigarh; 1
Punjab Punjab; 2
Gujarat Gujarat; 3
Kerala Kerala; 4
Karnataka Karnataka; 5
Maharashtra Maharashtra ; 6
Goa Goa; 7
Haryana Haryana; 8
Delhi Delhi; 9
Tripura Tripura; 10
Jharkhand Jharkhand; 11
Puducherry Puducherry; 12
Uttar Pradesh Uttar Pradesh; 13
Madhya Pradesh Madhya Pradesh; 14
West Bengal West Bengal; 15
Chhattisgarh Chhattisgarh; 16
Tamil Nadu Tamil Nadu ; 17
Rajasthan Rajasthan; 18
Odisha Odisha; 19
Uttarakhand Uttarakhand; 20
Andhra Pradesh Andhra Pradesh; 21
Bihar Bihar; 22
0 5 10 15 20 25
18
 SLOGAN
• जब गरंटी बारँटी से निर्माता जाये मुकर
आप तुरंत उपभोक्ता की अदालत की और करे डगर.

• उपभोक्ता कानून का इरादा

ग्राहक की सुरक्षा का वादा

• Consumers are the kings and hence they need to be always

served with the best.
THANK YOU