Listening Skills

LEARNING OBJECTIVES

1) What is Listening
2) What is Effective Listening
3) Quotations
4) Objectives & Importance of Listening
5) Types of Listening
6) How to Listen Effectively
 Listening & Listening
Skills

 Listening is the ability to accurately receive and interpret

messages in the communication process

 Listening skills are the ways to help you listen something

more effectively
 Effective Listening

 Effective listening is actively absorbing the information,

showing that you are listening and interested, and
providing feedback to the speaker.
 Quotations

1) “One of the most sincere forms of respect is actually

listening to what another has to say.” --Bryant H. McGill
2) "Most of the successful people I've known are the ones
who do more listening than talking." --Bernard Baruch
3) "The art of conversation lies in listening." --Malcom
Forbes
4) "We have two ears and one tongue so that we would
listen more and talk less." --Diogenes
 Objectives of Listening

To learn
 To increase one’s understanding
 To advise or counsel
 To relieve one’s boredom
 Importance of Listening

Communication is not complete without effective listening

 An attentive listener stimulates better speaking by the
speaker

 A good listener learns more than an indifferent listener

 A good listener can restructure vague speaking in a
way that produces clearer meaning
 A good listener learns to detect prejudices, assumptions
and attitudes
 Types of Listening

1) Active listening : It involves paying attention to the words that

are being spoken

2) Selective Listening : We remember only Selective portion.

Topic is not to our liking

3) Empathetic listening : Empathetic listening is paying attention

to another person with empathy [emotional identification,
compassion, feeling, insight]. 
4) Ignoring listening : It is the worst type of listening as it
involves ignoring the speaker Completely
 How to Listen Effectively

Ten Principles of Effective Listening

1) Stop Talking : “If we were supposed to talk more than we listen, we would
have two tongues and one ear.” Mark Twain.
2) Prepare Yourself to Listen : Focus on the speaker.  Put other things out of
mind.
3) Put the Speaker at Ease: Remember their needs and concerns. Nod or
use other gestures or words to encourage them to continue.
4) Remove Distractions: Focus on what is being said and Avoid
unnecessary interruptions. 
5) Empathise: Try to understand the other person’s point of view.
 Continued

6) Be Patient: A pause, even a long pause, does not necessarily

mean that the speaker has finished.
7) Avoid Personal Prejudice: Try to be impartial. Everybody has a
different way of speaking .
8) Listen to the Tone: Volume and tone both add to what someone is
saying.
9) Listen for Ideas – Not Just Words : You need to get the whole
picture, not just isolated bits and pieces.
10) Wait and Watch for Non-Verbal Communication : We don’t just
listen with our ears but also with our eyes
 Listening Comes First

The First and the foremost communication skill that we

learn in our lives is nothing but “LISTENING”

LISTENING SPEAKING

WRITING READING
 Tips For being a Good Listener

• Give feedback. Sit up straight and look directly at

the speaker. Now and then, nod to show that you
understand. At appropriate points you may also smile,
frown, laugh, or be silent. These are all ways to let the
speaker know that you are really listening. Remember,
you listen with your face as well as your ears!
Thanks for your Time, Patience, Attention
and Focus