BSBCRT611 Apply Critical

Thinking for Complex Problem

Solving

Muhammad Mubashir Ali

Student ID: SCS2761
 Contents
 Critical decision & non critical decision
 Characteristics of critical & non-
critical thinkers
 Simple, complex and wicked
problem
 Decision-making process
 Risk and Risk Management
 Problem identification methods:
1. Survey
2.Observation
3.Brainstorming
4.Mind Map
 Critical Decision
 Critical thinking is the ability
to make informed decisions by
evaluating several different
sources of information
objectively.
 Example
 Self-Evaluating Your
Contributions.
Non-Critical Decisions
 Non-critical thinking can
Critical decision & non
lead to poor choices, self- critical decision
limiting beliefs, and (to be
blunt) gullibility.
 Example
 Non-critical thinkers
choose a side and engage
in debate (“proving I am
right”) than dialogue
(“listening, learning, and
collaborating”).
 Characteristics of Critical and non-critical thinkers

Critical Thinker Non-critical thinkers

Characteristics Characteristics

Observation Unclear Observation

Curiosity  Lack of awareness

.
Think independently imprecise

Accuracy Inaccurate
 Simple, Complex and Wicked Problems in your workplace

Simple Wicked
Complex
 A Simple Problem has  The problem has an
 Complex problems are
a clear cause and unknown set of potential
typically defined as those consequences
effect that is easily
that include the ability to  The problem is difficult to
identifiable and fixable.
approach them from multiple. define and frame.
 Examples
 Some times competing,  Examples
 Gossip.
. perspectives and which may  Stakeholder
 Bullying. have multiple possible
solutions. disagreements
 Discrimination.
 Examples  Complex roots of the
 Low motivation and
 Lack of Motivation problem
job satisfaction. Trust Issues  Education design
Steps associated with a decision-making process

Identify the decision

Gather relevant information

Identify the alternatives

Weigh the evidence

. Choose among alternatives

Take action

Review your decision

 Risk and Risk Management

 Risk refers to the chance that a situation will have a

detrimental impact on people, systems, or assets.
 The process of identifying, evaluating, and controlling risks
to an organization's is known as risk management.
 These dangers can be caused by a number of things,
 Such as economic unpredictability,
. legal responsibilities,
technological problems, strategic management blunders,
accidents, and natural calamities.
 Describe Risk Management

 There are three steps of the risk management process are

risk assessment and analysis, risk evaluation, and risk
treatment.
Risk Assessment & Analysis

.
Risk evaluationsn

Risk Treatment & Response

 Explain Interview

 A structured conversation in which one party asks

questions and the other responds is known as an
interview.
 A one-on-one chat between an . interviewer and an
interviewee is referred to as a "interview" in
everyday speech.
 Explain Survey and Observation

Survey
 A survey is a research technique used to gather
data.
 Depending on the methodology chosen and the
objective of the study, they can serve a variety of
functions and be carried out in a variety of
methods. .
Observation
 The active gathering of data from a primary source is
observation.
 Observation of living things makes use of the senses.
 Using scientific tools to perceive and record data is another
way that observation can be used in science.
 Explain Brainstorming and Mind Map

Brainstorming
 Brainstorming is a method design teams use to generate
ideas to solve clearly defined design problems.
 In controlled conditions and a free-thinking environment,
teams approach a problem by such means as “How Might
We” questions.
 They produce a vast array of ideas and draw links
between them to find potential solutions.
.

Mind Map
 Mind Mapping is a useful technique that supports learning,
improves information recording, shows how different facts
and ideas are related, and enhances creative problem
solving. Read on to find out more.
THANK YOU
Any Questions