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Third Grade – Unit 1 Part 1

Project
A telephone complaint
voicemail

www.juicyenglish.com
 A telephone complaint voicemail. 2
Project: Record an audio about a health service complaint
using your cellphone.

The audio should contain (5 Parts):

Complaint
1. Greeting.
2. Introduction (Reason for calling).
3. Say your complaint.
4. Conclusion (Solution for the problem).
Audio 5. Closing (Contact info).
 A telephone complaint voicemail. 3
Project: Record an audio about a health service complaint
using your cellphone.

Complaint
Part 1 – Greeting.

Audio Greeting.
a) Good morning / afternoon / night.

Introduce yourself.
a) My name is…
b) I am…

The reason why you are calling.

I have a complaint to make.
 A telephone complaint voicemail. 4
Project: Record an audio about a health service complaint
using your cellphone.

Complaint Part 2 - Introduction (Reason for calling).

Date.
a) On September 23rd,…
b) Last week/ weekend / Monday,…
Audio
c) Yesterday,…
Introduction.
a) my father was in your hospital and…
b) I was in room 45 and…
c) I was in your hospital and…
d) my sister was in E/R (emergency room)
and…
 A telephone complaint voicemail. 5
Project: Record an audio about a health service complaint
using your cellphone.

Complaint Part 3 – Say your complaint.

Complaint(s)
a) The doctor arrived very late.
b) The clean service is terrible.
Audio c) The nurse is so rude with patients.
d) The doctor gave me a bad prescription.
e) The nurse uses her mobile phone all the
time.
f) …
 A telephone complaint voicemail. 6
Project: Record an audio about a health service complaint
using your cellphone.

Complaint Part 4 - Conclusion (Solution for the

problem).
Solutions.
a) I want an explanation / apology.
Audio b) To solve the problem, improve your
service.
c) I think, you should talk to her / him.
d) To solve the problem I want a refund.
e) I would like you explain what happened.
f) …
 A telephone complaint voicemail. 7
Project: Record an audio about a health service complaint
using your cellphone.

Complaint

Part 5 - Closing.

Audio I look forward to hearing from you to resolve

the problem.

Please contact me by phone. My telephone

number is 33-54-56-01. Thank you.
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Written example #1:

Good afternoon! My name is Kevin Johnson.
I have a complaint to make.
Last week, I was in your hospital
in room 15 and
the doctor arrived very late.
To solve the problem, I want an explanation.
Please contact me by phone.
My telephone number is 55-44-33-21-00.
Thank you!
Key vocabulary
Nouns Verbs
Complaint – Queja Make – Hacer
Expressions Solve – Solucionar
Last week – La semana Want – Querer
pasada Contact - Contactar
I was – Yo estaba
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Written example #2:

Good night! I’m Mr. Alvarez
I have a complaint to make.
Yesterday, I was in your hospital in room
7 and
the doctor prescribed the wrong
medication.
To solve the problem
I want an explanation and
my medicines.
Please contact me by phone. My
telephone number is 23-42-39-11-60.
Thank you!
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Written example #3:
Good morning! My name is James Carroll.
I have a complaint to make.
On September 29th, I was in your hospital in
room 201 and the clean service is very bad.
The bathroom was dirty. And the nurse Allison
Stone is so rude!
To solve the problem I want you improve your
clean service and I think you should talk to her.
I look forward to hearing from you to resolve
the problem.
Please contact me by phone. My telephone
number is 53-54-66-03. Thank you!