7 Habits

of
Highly Effective People

5th Habit
Steven Covey
 Habits
• Habits from Character.
• We first make Habits, then they make us.
• Habits can be learned & un learned.
• We are what we repeatedly do.

Excellence, then, is not an act, but a Habit

-Aristotle
 Developing Habits
Habits

Knowledge Skill Desire

(what, why) (how) (want)

Theoretical Practical Motivational

 First Understand, then be Understood

• Ignoring
• Pretend Listening Communication is all
about talking but actually
• Selective Listening it is opposite, it’s about
• Attentive Listening Listening.
• Empathic Listening
Challenges in Communication
4 Level of Listening
• Ignoring another person, and not
really listening at all
• We may Practice Pretending
• Selective Listening ( Certain part
of the conversation)
• Attentive Listening ( paying
attention)

5th Level
• Empathetic Listening
 Empathetic Listening
• “Seek first to
understand” involves a
very deep shift.
I say empathic listening, I
mean listening with
intent to understand. I
me a n seeking first to
understand, to really
understand.
Empathetic
 Skill of Empathy
Empathy

10%

Word we say 10%

Non verbal Body
30% Language 30%
How we sa words,
60%
Sounds we make 60%

Communication is also seeing and feeling

 Skill of Empathy

Phrases that acknowledge

• Empathic
understanding
Listening
• As I get it, you felt that…
Responses (do it)
 Repeat Verbatim
• So, as you see it…
 Rephrase content
• I’m not sure I’m with you but…
 Reflect feelings
• You place high value on…
• Your feeling now is that…
• You must have felt…
 Some Quotes
– The psychological equivalent of air is to feel
understood
– The key to listening is with the eyes and the heart
– The one who listens does most of the work, not
the one who speaks
– Everyone’s life is so singular, so unique. Who will
listen to understand that uniqueness?
– It is said that walls have ears. However, some
ears have walls
 Summary
Challenges in communication
Skill in listening

• Help taken from Book

• Google

Thank You