1. EFFECTIVE COMMUNICATION.

2. BARRIERS TO COMMUNICATION.
3. LEVELS OF COMMUNICATION.
24/09/22.
 Effective comunication.

 When message sent is the same as msg rceived.

 When mesage is successfully sent, successfully deliverd, well understood

and feedback given.

? ? ?
 Effective com. (cont. . .
Effective communication is communication that is clearly
and successfully delivered, received, understood and
feedback given. The mode/medium (Written, verbal or non-
verbal) of delivery (determined by sender) and circumstances
of its receipt (Receiver plays a role here) play a very
important role in effective communication.
Effective communication
techniques.
 Comprehensiveness- msg must include all or nearlly all aspects of the
message – it must be complete..

 Conciseness.

 Sender should consider the receiver – i.e. will he/she receive the msg well? Is
this the best way to send it? Etc.

 Specificity and unambigiouity – msg must be clear and to the point.

 Effective communication techniques.
(Cont. . . .)

 Accuracy and correctness- written messages should be error-free.

(Correctness).

 Politeness in sender’s tone (courteous) even if the receiver is

wrong.

 RECEIVER SHOULD BE PREPARED TO RECEIVE MSG

 There must be NO BARRIERS (VARIOUS AS THEY ARE).

OTHER EFFECTIVE
COMMUNICATION
TECHNIQUES.
Listening attentively in oral communication

Reflecting in all modes of communication being written, verbal &

non-verbal communication.
 WHAT ARE BARRIERS TO
(EFFECTIVE) COMMUNICATION?
 Hindrances to sending, passing or receiving of Msg.

 Impediments to sending, passing or receiving of Msg

 Interferances with Msg sending, passing or rceiving

 Things that distort information sending, passing or receiving

 Distarctors preventing/interfering with information on its way to reaching its

destination.
BARRIERS TO EFFECTIVE COMMUNICATION.

 Language (semantic, diction, etc)

 Cultural

 Physical

 Psychological/emotional

 Physiological
?
 BARRIERS TO (EFFECTIVE) COM.
 Language related barriers/linguistic barriers
Semantic barriers – to do with:
1. Homophones
2. Homonyms
3. Homographs.

Type of diction used

Failure to understand each other’s language – people speaking different languages.

Unfamiliar pronunciation.

?
BARRIERS TO (EFFECTIVE)
COM.
 Cultural/Cultural differences

Use of same language items within and across cultures – dialects

and regional differences.

Aspects of religion.
 BARRIERS TO (EFFECTIVE)
 COM.
Physical – often due to(CONT.
the environment ..)
Unable to uderstand certain signs/gestures – could also be looked at from the language
perspective as gesures and sign language are used for communication.

Unclear text/writing

Msg/text with lots of errors

Inelligible handwriting

Poor lighting

Noise ? ? ?
 Types/Levels of communication.
 Interpersonal
“person-to- person communication”Fielding (2014: 28)
Exchange of information between two or more people – spoken, written or otherwise.
Listening skills (Effrective listening) & non-verbal ues play a very important role in this type
of communication. It is important to be deeply involved with sender’s/speaker’s message.
Both parties also have to beware of each other’s non-verbal cues – verbal &non-verbal
communication should not contradict each other although non-verbal communication may
not be easy to intepret.
GENERALLY, COMMUNICATION CAN EITHER MAKE OR BREAK
ORGANISATIONS.
 Intrapersonal
Conversation within oneself about self, other people or their environment.
Thoughts within oneself about self, environment and or other people.
Types/levels of communication
(Cont. . . )  Extrapersonal
Com. btwn humanbeings and none-humanbeings, i,e. interaction
of humambeings with other species, e.g. with your pets or
livestock.
 Intercultural
Communication between people from different cultures – this calls
for the two to understand each other’s culture, otherwise there
might be communication breakdown. The world has become a
global village which means . . . ? ? ?
TAKE HOME TASK
With examples, Explain:

1. Intergenerational.

2. Intergender communication.
REFERENCES

Fielding, M. 1993. Effective Communication in Organisations. 2nd Ed. Landowne: Juta & Co.
https://www.reference.com/world-view/effective-communication-28822756433c3f67?qo=cdpAr
ticles
.

http://www.helpguide.org/articles/relationships/effective-communication.htm