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  • Designing KPI

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    Widodo Yutube
    1 views13 pages
    The document outlines a company's process for defining and aligning key performance indicators (KPIs) across different levels and departments. It shows KPIs being set at the company, division, department, and unit levels to ensure goals are supported from top to bottom. Job descriptions and KPIs are also defined for specific departments like sales and marketing, HR, and logistics to measure their performance in supporting the company's overall objectives.

    Original Description:

    Defining KPIs Align With Company’s Goal

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    The document outlines a company's process for defining and aligning key performance indicators (KPIs) across different levels and departments. It shows KPIs being set at the company, division, department, and unit levels to ensure goals are supported from top to bottom. Job descriptions and KPIs are also defined for specific departments like sales and marketing, HR, and logistics to measure their performance in supporting the company's overall objectives.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    1 views13 pages

    Designing KPI

    Uploaded by

    Widodo Yutube
    The document outlines a company's process for defining and aligning key performance indicators (KPIs) across different levels and departments. It shows KPIs being set at the company, division, department, and unit levels to ensure goals are supported from top to bottom. Job descriptions and KPIs are also defined for specific departments like sales and marketing, HR, and logistics to measure their performance in supporting the company's overall objectives.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 13

    Defining KPIs Align

    With Company’s Goal


    Defining KPIs Measuring Achievements

    Company Company
    Level Level

    Division Division
    Level Level

    Department Department
    Level Level

    Unit Level Unit Level


    Supporting Supporting
    Dept B Dept A

    Main
    Core Activities Objectives

    Supporting Supporting
    Dept C Dept D
    President
    Director

    Sales & Logistic Finance


    HR Director
    Marketing Dir Director Director

    Sales Mgr Purchasing Financial


    HR Mgr
    Mgr Controller

    Warehouse People Dev Tax & Billing


    Sales SPV Mgr Mgr Mgr

    Distribution Compensatio
    Sales Team Accounting
    Mgr n & Benefit
    HR Logistic

    Market
    Sales & Distribution Growth

    Sales &
    Finance
    Mrkt
    HR Logistic
    Jobdesc & KPI Jobdesc & KPI

    Main Target
    Vision & Mision

    Finance Sales & Mrkt Dept


    Jobdesc & KPI Jobdesc & KPI
    Vision
    &
    Mission

    Strategy

    Objectives

    Critical Success Factor

    Key Performance Indicators

    Action
    Jobdesc & KPI
    Sales & Marketing Jobdesc
    1. Develop and coordinate sales selling cycle and methodology
    2. Oversee the company marketing function to identify and develop new customers for
    products and services
    3. Research and develop strategies and plans which identify marketing opportunities,
    direct marketing, and new project development.
    4. Work with peer department managers and corporate staff to develop business plan

    Sales & Mrkt KPI (measures)


    1. Delivery leadtime
    2. Sales Growth Target (per area/type/category)
    3. Sales value per person
    4. Sales amount/person
    5. Customer complaint
    Jobdesc & KPI

    HR Jobdesc
    1. To establish & keep core competencies meet with company’s goal (Vision & Mision)
    2. To ensure all recruitment fit with the competencies requirement
    3. To ensure existing employee fit with competencies requirement
    4. To evaluate in particular periodic the performance of Org/employee
    5. To set & implement reward & Punishment system properly

    HR KPI (measures)
    1. Delivery on time
    2. Sales Growth
    3. Profit/employee
    4. Absenteism
    5. Employee turn over
    6. ROI on People development
    Jobdesc & KPI

    Logistic Jobdesc
    1. To monitor the quality, quantity, cost and efficiency of the movement and storage
    of goods
    2. To coordinate and control the order cycle (leadtime)
    3. To analyze data for monitoring performance and plan improvements and demand
    4. To analyze logistical problems and producing new solutions

    Logistic KPI (measures)


    1. Delivery leadtime (on schedule)
    2. Delivery efficiency (cost ratio)
    3. Sales Growth
    4. Customer complaint
    5. Stock value at period end
    Jobdesc & KPI

    Sales & Mrkt KPI (measures) HR KPI (measures) Logistic KPI (measures)
    1. Delivery leadtime 1. Delivery Leadtime 1. Delivery leadtime (on schedule)
    2. Sales Growth 2. Sales Growth 2. Delivery efficiency
    3. Sales value per person 3. Profit/employee 3. Sales Growth
    4. Sales amount/person 4. Absenteism 4. Customer complaint
    5. Customer complaint 5. Employee turn over 5. Stock value at period end
    6. ROI on People development

    Sales & Mrkt KPI (measures) HR KPI (measures) Logistic KPI (measures)
    + Does sales team monitor schedule? +Does competencies set are proper? + Does Log set correct schedule?
    + Do they pursue Log for delivery? +Does HR Recruit correct person? + Does Log evaluate how many sales fail
    +Does HR train them well? due to delivery problem?
    +Does HR provide correct working
    tools?
    +Does HR put the correct person?
    Overlapping KPI

    Company
    Goal

    HR S&M
    KPI KPI

    Log KPI
    THANK YOU

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