Computerized Reservation System

Presentation
 Computerized Reservation System
 Also known as Central Reservation System .
 It is a computerized system to store and retrieve
information.
 It conducts transaction related to air travel, hotels,
car rental.
 It is originally designed and operated by Airline.
 A CRS is the backend office system of the booking
empire.
 CRS functions
• Recording customer details
• Recording special request detail
• Creating internal and management report
• Generating client histories and preference
• Generating mailing lists
• Creating marketing information
• Preparing limited accounting statements
 Information stored in CRS
• Room rates
• Room allotment
• Room types
• Room availability
• Generic hotel information(address, phone number, fax number)
• Reservation information
• Nearby airports and IATA cities
• On site or nearby restaurant, bars
• Room and hotel function
• Hotel cancellation, deposit and minimum stay information
 Types of CDS
1. Affiliated Reservation System
In this system , all the properties are interconnected and
works for each other, they attract and promote their business on
mutual basis, put all the efforts to promote the business to another
hotel of the same chain.

Benefits of this system

• Makes easier to make the reservation by simplifying the process of the same.
• Helps in reducing the overall cost of the reservation system.
• It acts as a Destination information system.
• It helps in maintaining inter property communication network..
2. Non-affiliated Reservation system
Non-affiliate system refers to that kind of system which is
generally used by the independent or non chain properties. This
kind of system makes enable of the independent
accommodation operators to utilize benefits as the other chains
of hotel do.
Under this kind of reservation system network the
accommodation managers have the information about the
potential customers or guest, name of independent hotel etc.
 Businesses using a CRS
• Retail travel agencies
• Hotels
• Visitor information centers
• Airlines
• Coach companies
• Car rental companies
• Entertainment providers
 Benefits of using the CRS
• Better customer relation
• Synchronization of information
• Increase flexibility and efficiency
• Saves time and money
• Keeping track of reservation
• Ease of use and secure payment
 Barriers of CRS
• Cost of initial establishment
• Training of staff
• System breakdown and malfunction
• Need system back-ups, system maintenance
and system updates.
• Discrepancies occurring between properties
using different system
 Application of this system in Nepal
In context of Nepal this system is applicable in
Nepalese hotel industry. The number of hotel
establishment are increasing in Nepal. So, as to
make the guest reservation easier and smooth,
this system can be used
 Conclusion
A vast majority of independent hotel will benefit
from CRS that fits their needs closely. CSR will
help several hotels to access the booking
information regarding the availability and prices
worldwide.
THANK YOU!