Introduction-HRM

Dr. Malik Faisal Azeem

COMSATS Institute of Information Technology
faisal.azeam@comsats.edu.pk
0092 300 955 5892
Book: DeCenzo and Robbins HRM 7th Edition
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HRM hmmmmmmm …………..?

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 WHAT AFFECTS YOUR WORK LIFE?

• Friends?
• Movies?
• Technology?
• Hobbies?
• Family?

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 Some other definitions of HRM
• Human resource management (HRM, or simply HR) is the management of an
organization's workforce, or human resources. It is responsible for the
attraction, selection, training, assessment, and rewarding of employees, while
also overseeing organizational leadership and culture and ensuring compliance
with employment and labor laws.
OR
• Human Resource Management or HRM is the process of managing people in a
company as well as managing the existing inter-personal relationships. These
two processes are key in the success and growth of a business.
OR
• The process of hiring and developing employees so that they become more
valuable to the organization.
OR
• The process of hiring and developing employees so that they become more
valuable to the organization.

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• Human Resources Management (HRM)
– The process of managing human resources (human capital
and intellectual assets) to achieve an organization’s
objectives.
– Managing the effective use of people to achieve both
organizational and individual goals
• “Why Study HRM?”
– Staffing the organization, designing jobs and teams,
developing skillful employees, identifying approaches for
improving their performance, and rewarding employee
successes—all typically labeled HRM issues—are as
relevant to line managers as they are to managers in the
HR department.

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Personnel Management Vs HRM

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 A brief history of HRM
– The Origins of Labor: The Colonial Era- Indentured servants,
Slaves, Religious minorities, Political dissidents, Convicts
– The Revolutionary Era- In 1778, New York City journeyman
printers unite and gain increase in wages, In 1785, New York City
shoemakers strike for three weeks-Adam Smith published Wealth
of Nations in 1776.
– Growth of the Nation: Late 1700s–Early 1800s- Agriculture vs.
industrialization, Growth of textile industry in the north.
– Early Union Activities - Union agitators were blacklisted-
Conspiracy charges reversed in 1842-Movement for a 10-hour
workday- By 1830, one-third of New England’s labor force were
children under the age of 16.
– The Civil War and Late 1800s - Growth of trade unionism.
– End of the 1800s- Movement from farm to city- Public support for
free land 7
 A New Century
• Labor Unrest
• Increased industrialization resulted in labor unrest.
• Employment-at-will doctrine.
• Blacklists.
• Yellow-dog contracts.

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Major areas to understand
• 1: Global village
• 2: Technology
• 3: Workforce composition changes
• 4: Workforce composition
• 5: Changing skill requirements
• 6: Quality and continuous improvement
• 7: Work process engineering
• 8: Contingent workforce
• 9: Decentralized work sites
• 10: Employee involvement

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1: WHAT IS THE GLOBAL VILLAGE?

• Global competition
• Business without
national boundaries
– International
– Multinational
– Transnational
– ???

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 1: HR CHALLENGES FROM GLOBAL
VILLAGE?
• Language
– Comprehension
– Embarrassment
– Product names
– Marketing strategies
• Communications programs
– Memos, handbooks, messages

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 1: CULTURE
• Values, morals, customs, laws
• Mobile employees
• Culture variables
– Status differentiation
– Societal uncertainty
– Assertiveness

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Cultural Similarities

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1: MULTICULTURAL WORK GROUPS

• Employee conflict
management
• Team building
• Training, recruiting

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2: KNOWLEDGE WORKERS AND
HRM
• What is a knowledge
worker?
– 1/3 of the workforce
– Third wave employee
– Demand
– Supply
– Workforce transition
• Where does HRM fit?

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2: HOW DO KNOWLEDGE WORKERS
AFFECT HRM?
• Recruiting
– Websites
• (Company and job
search)
– Resumes

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 2: AND….

• Employee selection
– Technical skills
– Plus
• Nimble, adaptable,
flexible
• Team player
• Pressurized (24X7 on
schedule)

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 2: MORE KNOWLEDGE WORKER
IMPACT ON HRM
• Training and development
– Career development
– Remote and decentralized courses
– Timeliness
• Ethics and employee rights
– Surveillance
– Software monitoring

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 2: AND....

• Paying employees
market value
– $$$$
– Options
• Cars, cell phones, juice
bars, health club
• STOCK MARKET

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 2: AND….
• Communications
– Electronic grapevines
– No longer chain of command channels
• Legal concerns
• Work-life balance
– What about 24X7?

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2: AND….

• MOTIVATING

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3: HOW DO YOU MEASURE
WORKFORCE DIVERSITY?
• Lifestyles
• Work styles
• Family styles
• Cultural values -
ethnicity
• Gender, race, age,
sexual orientation

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4: WHAT CHANGES CAN WE
EXPECT?
• White males
• Hispanic
• Black
• Asian non-Hispanic
• Women
• Immigrant

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4: HOW TO DEAL WITH DIVERSITY?

• FAMILY
• FRIENDLY
• BENEFITS

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4: WANT TO FACILITATE DIVERSITY?

• Leadership
• Identify -
– Goals
– Barriers
– Obstacles

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 5: NEW SKILL REQUIREMENTS

• Deficiency areas
– High tech jobs (read,
write, math, computers)
• Remedial education
because $$$$$
– Quality
– Accidents
– Customer complaints
– Productivity

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 6: BETTER AND BETTER AND….

• Total Quality
Management
• Continuous process
improvement

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7: IT’S THE END OF THE WORLD AS
WE KNOW IT
• Radical
• Quantum
• Disruptive
• Work process
engineering

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 7: HRM CAN HELP MANAGE

• Fear
• Conflict
• Relationships
• Work patterns
• Operations
• Stress
• Reward systems

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 8: CONTINGENT WORKERS

• Part-time
• Temporary
• Contract
• (Definitions are in
Exhibit 1-3)

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Exhibit 1-3 : The Contingent Work Force

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 8: WHO IS CORE?

• Essential job tasks

• Essential for the
organization
• Full-time
• Benefits

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 8: YOUR HR ISSUES ARE

• JIT advantages
• Who chooses the status
• Finding contingent
workers
• Training
• Benefits
• CONFLICT

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 9: WHERE DO YOU WORK?

• Telecommuting
• Face time
• 24X7
• Safety

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10: DELEGATION

• Multiple tasks
• Multiple projects
• Multiple bosses
• Multiple peers

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10: HRM ADDS

• Empowerment
• Commitment
• Loyalty
• Interpersonal skills
• Work teams

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 QUICK: REVIEW CHAPTER 1

• Remember these
terms?
– Telecommute
– Delegate
– Contingent workforce
– TQM
– Work process
engineering
– Diversity
– Technology

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Thank You
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